At a Glance
- Tasks: Solve complex tech problems and support top-tier clients like Google and Meta.
- Company: Join a dynamic team in a remote role with a focus on innovation.
- Benefits: Competitive salary up to £60,000 and flexible remote work options.
- Other info: Exciting opportunity for career growth in a fast-paced tech environment.
- Why this job: Make an impact by collaborating with product and engineering teams on real solutions.
- Qualifications: 4+ years in software-hardware prototyping and strong backend knowledge required.
The predicted salary is between 36000 - 60000 € per year.
Response Squad Agent
I’m working with a fast-growing AI-driven tech company who are looking for a Response Squad Agent to join their support team. This is a great opportunity for someone who loves problem-solving, communicating clearly with customers, and working in a fast-paced technical environment.
📍 Location: Cambridge (preferred) or London - 3 days on site
💰 Salary: £25,000 – £35,000
Role Overview:
You’ll act as the first point of contact for all technical support queries, resolving straightforward issues quickly and ensuring customers always receive clear, timely communication. More complex queries will be triaged and escalated to specialist teams, so strong judgement and organisational skills are key.
Key Responsibilities:
- Handle incoming technical queries via phone and Intercom
- Diagnose and resolve common technical issues efficiently
- Log, triage, and escalate more complex incidents
- Provide professional, timely updates to customers at every stage
- Maintain accurate records of incidents and communications
- Follow internal processes and contribute to continuous improvement
- Collaborate with technical teams to ensure smooth issue handover
Skills & Experience:
- Strong problem-solving ability
- Excellent written and verbal communication
- Experience with Intercom is a bonus
- Customer-first mindset, calm under pressure
- Ability to prioritise and multitask in a fast-paced environment
- Basic understanding of IT systems, networks, or software support is desirable
- Previous experience in a service desk/support role is beneficial
What Success Looks Like:
- Quick, effective issue resolution
- Clear and consistent customer communication
- No customer left without next steps or updates
If this sounds like you or anyone you may know send across your CV to
Technical Support Engineer in Leeds employer: Propel
Join a dynamic and innovative team as a Technical Support Engineer, where your passion for technology and problem-solving will be valued. Enjoy the flexibility of remote work while collaborating with prestigious clients like Google and BMW, and benefit from a supportive work culture that prioritises employee growth and development. With competitive compensation and opportunities to engage with cutting-edge technologies, this role offers a meaningful and rewarding career path in the tech industry.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Engineer in Leeds
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech industry, especially those who work with big names like Google or Meta. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your projects, especially those involving Raspberry Pi or Arduino. This will give potential employers a taste of what you can do and set you apart from the crowd.
✨Tip Number 3
Prepare for technical interviews by brushing up on your backend and networking knowledge. Practice common coding challenges in JS/TS, Python, and C++. We all know that confidence is key, so get comfortable with the tech you'll be working with!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive and eager to join our team!
We think you need these skills to ace Technical Support Engineer in Leeds
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with hardware and software prototyping. We want to see how your skills align with the role, so don’t be shy about showcasing your tech projects!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Tell us why you’re passionate about tech support and how your problem-solving skills can benefit our top-tier clients. Keep it engaging and personal.
Showcase Your Technical Skills:Don’t forget to mention your backend and networking knowledge! Highlight your experience with Docker, Linux, SQL, and any programming languages you’re proficient in. We love seeing those skills in action.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Propel
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of hardware and software, especially the tools mentioned in the job description like Docker, Linux, and SQL. Be ready to discuss your experience with prototyping using Raspberry Pi or Arduino, as this will show your hands-on skills.
✨Showcase Problem-Solving Skills
Prepare to share specific examples of complex problems you've solved in previous roles. Think about scenarios where you had to troubleshoot issues for clients or collaborate with engineering teams to deliver solutions. This will highlight your technical prowess and customer-first mindset.
✨Communicate Clearly and Confidently
Since you'll be working with top-tier clients, practice explaining technical concepts in a way that's easy to understand. Use clear language and avoid jargon unless necessary. Good communication can set you apart from other candidates.
✨Research the Company and Clients
Familiarise yourself with the company and its major clients like Google and Meta. Understanding their products and services can help you tailor your responses during the interview and demonstrate your genuine interest in the role.
