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- Tasks: Lead and develop a high-performing renewals team to exceed targets.
- Company: Join a high-growth tech scaleup with an award-winning product and strong customer retention.
- Benefits: Enjoy a competitive salary, bonus potential, 25 days holiday, and hybrid working options.
- Why this job: This role offers a chance to lead, coach, and make a real impact in a thriving environment.
- Qualifications: 5+ years in account management or customer success, with proven leadership and communication skills.
- Other info: Opportunity for clear progression and long-term growth in a dynamic company.
The predicted salary is between 36000 - 54000 £ per year.
Renewals Account Team Lead – SaaS | Up to £45,000 base + Bonus | Hybrid (Bath)
High-growth tech scaleup with an award-winning product, strong customer retention, and over 50% year-on-year revenue growth. Our client is leading the charge in helping UK businesses win public sector work. They’ve built an enviable customer base of thousands and are looking for a commercially sharp, people-driven Renewals Account Team Lead to manage and develop a high-performing renewals team.
If you’re hungry to lead, passionate about coaching, and confident delivering strong retention and upsell performance in a B2B environment, this is the next big step.
- Day-to-day management of the Renewals team to hit and exceed NRR and GRR targets
- Coaching and mentoring RAMs/SRAMs against KPIs and metrics
- Reviewing and approving customer proposals to ensure quality and consistency
- Forecasting performance and providing weekly reporting to the Sales & Marketing Director
- Supporting onboarding and training of new hires
Proven experience leading a team in a customer success or renewals environment (ideally SaaS):
- ~5+ years in account management, renewals, or customer success
- Strong track record in hitting commercial retention and upsell targets
- Excellent communication, coaching, and objection-handling skills
- Analytical mindset with the ability to spot performance trends and act on them
- CRM experience
Benefits:
- Up to £45,000 base salary (depending on experience)
- Bonus based on team performance
- 25 days holiday + bank holidays
- Pension scheme
- Hybrid working (1–2 days per week in Bath)
- Clear progression path and long-term growth opportunity
Team Leader/Customer Account Manager employer: Propel
Contact Detail:
Propel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Leader/Customer Account Manager
✨Tip Number 1
Familiarise yourself with the SaaS industry and the specific challenges faced in renewals and customer success. Understanding the nuances of this sector will help you speak confidently about your experience and how it aligns with the company's goals.
✨Tip Number 2
Prepare to discuss your leadership style and how you've successfully coached teams in the past. Be ready to share specific examples of how you've driven performance and achieved retention targets, as this will demonstrate your capability for the role.
✨Tip Number 3
Research the company’s product and its impact on public sector work. Being able to articulate how their solution benefits customers will show your genuine interest and understanding of their business, making you a more attractive candidate.
✨Tip Number 4
Network with current or former employees on platforms like LinkedIn. Gaining insights into the company culture and expectations can provide you with valuable information to tailor your approach during interviews.
We think you need these skills to ace Team Leader/Customer Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in account management, renewals, or customer success. Emphasise your leadership skills and any achievements related to retention and upselling in a B2B environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for coaching and leading teams. Mention specific examples of how you've successfully managed teams and met commercial targets in previous roles.
Highlight Relevant Skills: In your application, focus on key skills mentioned in the job description, such as communication, analytical mindset, and CRM experience. Use concrete examples to demonstrate these skills in action.
Show Enthusiasm for the Company: Research the company and express your enthusiasm for their mission and growth. Mention how you can contribute to their success and align with their values in your application.
How to prepare for a job interview at Propel
✨Showcase Your Leadership Skills
As a Team Leader, it's crucial to demonstrate your leadership abilities. Prepare examples of how you've successfully managed teams in the past, focusing on coaching and mentoring. Highlight specific instances where your guidance led to improved performance or retention rates.
✨Understand the SaaS Landscape
Familiarise yourself with the SaaS industry, particularly in the context of renewals and customer success. Be ready to discuss trends, challenges, and strategies that can enhance customer retention and upselling. This knowledge will show your commitment and understanding of the role.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving and objection-handling skills. Think about potential challenges you might face in the role and how you would address them. Practising these scenarios can help you articulate your thought process clearly during the interview.
✨Demonstrate Analytical Thinking
Since the role requires an analytical mindset, be prepared to discuss how you've used data to drive decisions in previous roles. Bring examples of how you've identified performance trends and implemented changes based on your findings. This will showcase your ability to contribute to the company's growth.
