Senior Client Manager

Senior Client Manager

Hybrid from London, 3 days a week in office

~£75k base + strong growth path

This role is tailor-made for a seasoned client leader — someone already running complex accounts, fluent in digital performance, and ready to shape strategy, not just execute it. If you\’re looking to move into a Head of Client Success/Delivery role in the near future, this is your launchpad.

You’ll join a growing, VC-backed scale-up operating at the intersection of flexible workspace, digital media, and local performance marketing. The client is already partnering with global names in the category (think WeWork and beyond), with a product that delivers measurable commercial outcomes across thousands of locations.

What you’ll do:

• Own delivery and performance for a portfolio of major B2B clients, acting as the strategic bridge between data, delivery, and client outcomes
• Lead performance reporting and insight sharing — turning dashboards into decisions and translating data into compelling value narratives
• Work across tools like Google Business Profile, Bing Places, Apple Business Connect, and media platforms (DSPs/DMPs) to drive local campaign results
• Manage senior client stakeholders with confidence, while collaborating closely with internal product and ops teams
• Help define what great client success looks like — shaping the model, tools, and metrics that scale

What you’ll bring:

• Solid experience in client success, delivery, or performance marketing — ideally in SaaS, adtech/martech, or a tech-enabled agency environment
• A strong technical edge: comfortable with campaign data, analytics tools, and reporting workflows
• Clear leadership progression, with experience managing client-facing teams and building or refining delivery functions
• Calm under pressure, clear in communication, and trusted by both clients and internal teams
• Ambition to grow into a Head of role — you’ve got the capability, now you want the opportunity

❌ This isn\’t for you if:

• Your experience is purely sales-focused – we need someone who gets martech and performance reporting
• You’re uncomfortable owning performance metrics or speaking confidently to data with clients
• You avoid client-facing situations that involve pushback, expectation management, or commercial trade-offs
• You need a large, structured team to operate — this start-up is in build mode, so this role thrives in a hands-on, high-autonomy environment

You’ll be joining a small but growing team backed by senior leadership that genuinely values clarity, kindness, and commercial impact. It’s a role for someone who wants to build, own, and deliver — and influence what comes next.

Click \’Apply\’ now!