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For Companies At a Glance
- Tasks: Support onboarding and training sessions, create engaging materials, and gather customer feedback.
- Company: Fast-growing SaaS and digital services organisation with a collaborative culture.
- Benefits: Hands-on experience, ongoing mentorship, and clear career progression opportunities.
- Why this job: Kickstart your career in a dynamic environment while making a real impact on user success.
- Qualifications: Strong communication skills, organised, and a passion for technology and user experience.
- Other info: Work closely with experienced professionals and gain exposure to the full software lifecycle.
The predicted salary is between 30000 - 42000 £ per year.
I’m currently partnering with a highly respected, fast-growing SaaS and digital services organisation to recruit a Junior Training & Onboarding Specialist. This is a fantastic opportunity for someone at an early stage in their career to gain hands-on experience in customer training, onboarding, and SaaS delivery within a supportive and collaborative environment.
The Opportunity
You’ll join a close-knit team focused on delivering an excellent customer experience, helping new and existing users confidently adopt a market-leading software platform. Working alongside experienced training professionals and cross-functional teams (including product, development, and customer support), you’ll play a key role in delivering engaging training and supporting onboarding activities. Training is primarily delivered remotely, with occasional in-person sessions.
Key Responsibilities
- Support the preparation and delivery of onboarding sessions and customer training
- Deliver engaging training sessions (mainly virtual)
- Assist in creating training materials such as guides, presentations, and onboarding resources
- Coordinate training schedules and logistics
- Capture and share customer feedback to improve the training experience
- Support user testing of new features to ensure training readiness
- Assist with onboarding processes and gradually take on more responsibility
- Help maintain accurate documentation and user guides
About You
- Keen to start or grow a career in training, onboarding, or customer success
- Comfortable presenting to small groups, or motivated to build confidence
- Strong communication skills (written and verbal)
- Well-organised, proactive, and reliable
- Curious about technology and user experience
- A team player who enjoys collaborating across different functions
What’s on Offer
- Hands-on experience in a growing SaaS environment
- Ongoing support and mentorship
- Clear progression into more senior training/onboarding roles
- Exposure to product development, user research, and the full software lifecycle
Onboarding and Training Executive employer: Propel
Contact Detail:
Propel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Onboarding and Training Executive
✨Tip Number 1
Network like a pro! Reach out to people in the SaaS industry, especially those working in training and onboarding. Use platforms like LinkedIn to connect and engage with them; you never know who might have a lead on your dream job!
✨Tip Number 2
Practice makes perfect! Before any interview, rehearse your responses to common questions about training and onboarding. Get a friend to do a mock interview with you, so you can build confidence and refine your delivery.
✨Tip Number 3
Show off your skills! If you’ve created any training materials or presentations in the past, bring them along to your interviews. This will demonstrate your hands-on experience and give potential employers a taste of what you can bring to the table.
✨Tip Number 4
Don’t forget to apply through our website! We’re always on the lookout for passionate individuals like you. Plus, applying directly can sometimes give you an edge over other candidates. So, get your application in and let’s get you started on this exciting journey!
We think you need these skills to ace Onboarding and Training Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Junior Training & Onboarding Specialist role. Highlight any relevant training or customer service experience, and don’t forget to mention your communication skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and the company. Share why you’re keen on starting a career in training and onboarding, and how you can contribute to our team.
Showcase Your Tech Curiosity: Since we’re in the SaaS world, it’s important to show us your interest in technology. Mention any software or tools you’ve used before, and if you’ve ever helped someone learn a new system, definitely include that!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it shows you’re proactive!
How to prepare for a job interview at Propel
✨Know Your SaaS
Familiarise yourself with the company's software platform and its features. Understanding how it benefits users will help you answer questions confidently and show your enthusiasm for the role.
✨Showcase Your Communication Skills
As a Junior Training & Onboarding Specialist, you'll need to present information clearly. Practice explaining complex concepts in simple terms, and be ready to demonstrate your verbal and written communication skills during the interview.
✨Prepare Engaging Training Ideas
Think about how you would deliver training sessions. Prepare a few creative ideas or methods you could use to engage users during onboarding. This shows initiative and your understanding of effective training techniques.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's training processes and user feedback mechanisms. This not only demonstrates your interest in the role but also helps you understand how you can contribute to improving the customer experience.