At a Glance
- Tasks: Be the go-to person for customers, solving problems and enhancing their experience.
- Company: Join a high-growth tech-enabled business with a supportive culture.
- Benefits: Enjoy a competitive salary, hybrid work, and ongoing learning opportunities.
- Other info: Great progression opportunities and a dynamic team environment await you.
- Why this job: Make a real impact on customer journeys while building your career in Customer Success.
- Qualifications: Experience in customer support and strong communication skills are essential.
The predicted salary is between 30000 - 32000 £ per year.
London (Hybrid) £35,000 + Benefits
We're looking for a Customer Experience Associate to join a growing team and play a key role in delivering an exceptional customer journey from onboarding through to ongoing support. This is a fantastic opportunity for someone who genuinely enjoys helping customers, solving problems, and improving processes. You'll be the bridge between customers and internal teams, ensuring every interaction is smooth, proactive and customer-focused. If you're someone who thrives in a fast-paced environment, enjoys ownership, and wants to build a long-term career within Customer Success, CX or Operations, we'd love to hear from you.
What You'll Be Doing
- Acting as a primary point of contact for customers throughout their journey
- Managing inbound customer enquiries across phone and email
- Resolving customer issues and escalations in a timely and professional manner
- Supporting customer onboarding and adoption of services
- Working closely with Sales, Operations and Product teams to deliver a seamless customer experience
- Building and maintaining customer-facing resources, FAQs and knowledge documentation
- Identifying recurring customer issues and recommending process improvements
- Gathering customer feedback and turning insights into actionable improvements
- Supporting account retention and customer engagement initiatives
What We're Looking For
- Experience in Customer Success, Customer Experience, Client Services, Customer Support or Operations
- Strong communication skills across phone, email and virtual meetings
- Ability to manage multiple priorities in a fast-paced environment
- Experience using CRM systems such as Salesforce, HubSpot or similar
- A proactive, solutions-focused mindset
- Strong attention to detail and organisational skills
- Comfortable working cross-functionally with multiple teams
Nice To Have
- Experience within SaaS, technology, professional services or other customer-focused environments
- Exposure to onboarding, account management or customer retention activities
- Experience identifying and implementing process improvements
Why Join?
- Clear progression opportunities within Customer Success and Operations
- Collaborative and supportive team environment
- Exposure to multiple areas of the business
- Opportunity to make a tangible impact on customer outcomes
- Hybrid working environment
- Ongoing learning and development support
Part Time Evening and Weekends Customer Care Assistant in London employer: Propel
Join a high-growth tech-enabled business in London as a Part Time Evening and Weekends Customer Care Assistant, where you'll thrive in a collaborative and supportive team environment. With clear progression opportunities within Customer Success and Operations, you will have the chance to make a tangible impact on customer outcomes while enjoying the benefits of hybrid working and ongoing learning support. If you are passionate about helping customers and improving processes, this is an excellent opportunity for meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Part Time Evening and Weekends Customer Care Assistant in London
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Propel and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Propel and let us see your personality shine through!
We think you need these skills to ace Part Time Evening and Weekends Customer Care Assistant in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Propel.
Get Familiar with Our Brand:Before applying, take some time to learn about Propel and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Propel
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Propel.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Propel will surely appreciate.
