Customer Account Manager Team Lead

Renewals Account Team Lead – SaaS | Up to £45,000 base + Bonus | Hybrid (Bath) High-growth tech scaleup. With an award-winning product, strong customer retention, and over 50% year-on-year revenue growth, our client is leading the charge in helping UK businesses win public sector work.
They’ve built an enviable customer base of thousands, and now they’re looking for a commercially sharp, people-driven Renewals Account Team Lead to manage and develop a high-performing renewals team.
If you\’re hungry to lead, passionate about coaching, and confident delivering strong retention and upsell performance in a B2B environment – this is the next big step.
Day-to-day management of the Renewals team to hit and exceed NRR and GRR targets
Coaching and mentoring RAMs/SRAMs against KPIs and metrics
Reviewing and approving customer proposals to ensure quality and consistency
Forecasting performance and providing weekly reporting to the Sales & Marketing Director
Supporting onboarding and training of new hires
Proven experience leading a team in a customer success or renewals environment (ideally SaaS)
~5+ years in account management, renewals, or customer success
~ Strong track record in hitting commercial retention and upsell targets
~ Excellent communication, coaching, and objection-handling skills
~ Analytical mindset with the ability to spot performance trends and act on them
~ CRM experience (e.g. Up to £45,000 base salary (depending on experience)
~ Bonus based on team performance
~25 days holiday + bank holidays
~ Pension scheme
~ Hybrid working (1–2 days per week in Bath)
~ Clear progression path and long-term growth opportunity