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- Tasks: Lead and develop a high-performing renewals team to exceed targets.
- Company: Join a high-growth tech scaleup with an award-winning product and strong customer retention.
- Benefits: Enjoy a competitive salary, bonus potential, 25 days holiday, and hybrid working options.
- Why this job: This role offers leadership opportunities, coaching, and the chance to make a real impact.
- Qualifications: 5+ years in account management or customer success, with proven team leadership experience.
- Other info: Clear progression path and long-term growth opportunities await you!
The predicted salary is between 36000 - 54000 £ per year.
High-growth tech scaleup with an award-winning product, strong customer retention, and over 50% year-on-year revenue growth. Our client is leading the charge in helping UK businesses win public sector work. They’ve built an enviable customer base of thousands and are looking for a commercially sharp, people-driven Renewals Account Team Lead to manage and develop a high-performing renewals team.
If you’re hungry to lead, passionate about coaching, and confident delivering strong retention and upsell performance in a B2B environment, this is the next big step.
- Day-to-day management of the Renewals team to hit and exceed NRR and GRR targets
- Coaching and mentoring RAMs/SRAMs against KPIs and metrics
- Reviewing and approving customer proposals to ensure quality and consistency
- Forecasting performance and providing weekly reporting to the Sales & Marketing Director
- Supporting onboarding and training of new hires
Proven experience leading a team in a customer success or renewals environment (ideally SaaS):
- ~5+ years in account management, renewals, or customer success
- Strong track record in hitting commercial retention and upsell targets
- Excellent communication, coaching, and objection-handling skills
- Analytical mindset with the ability to spot performance trends and act on them
- CRM experience
Benefits include:
- Up to £45,000 base salary (depending on experience)
- Bonus based on team performance
- 25 days holiday + bank holidays
- Pension scheme
- Hybrid working (1–2 days per week in Bath)
- Clear progression path and long-term growth opportunity
Customer Account Manager Team Lead employer: Propel
Contact Detail:
Propel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Account Manager Team Lead
✨Tip Number 1
Familiarise yourself with the SaaS industry and the specific challenges faced in renewals and customer success. Understanding the nuances of this sector will help you speak confidently about your experience and how it aligns with the company's goals.
✨Tip Number 2
Prepare to discuss your leadership style and how you've successfully coached teams in the past. Be ready to share specific examples of how you've driven performance and achieved retention targets, as this will demonstrate your capability for the role.
✨Tip Number 3
Research the company’s product and its impact on public sector work. Being able to articulate how their solutions benefit customers will show your genuine interest and understanding of their business, making you a more attractive candidate.
✨Tip Number 4
Network with current or former employees on platforms like LinkedIn. Gaining insights into the company culture and expectations can provide you with valuable information to tailor your approach during interviews.
We think you need these skills to ace Customer Account Manager Team Lead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in account management, renewals, or customer success. Emphasise your leadership skills and any achievements related to retention and upselling.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for coaching and leading teams. Mention specific examples of how you've successfully managed a team and met commercial targets in a B2B environment.
Highlight Relevant Skills: In your application, focus on key skills such as communication, analytical thinking, and CRM experience. Use specific metrics or examples to demonstrate your ability to spot performance trends and act on them.
Show Enthusiasm for the Company: Research the company and mention why you are excited about their mission and growth. This shows that you are genuinely interested in the role and aligns with their values.
How to prepare for a job interview at Propel
✨Showcase Your Leadership Skills
As a Renewals Account Team Lead, demonstrating your leadership abilities is crucial. Prepare examples of how you've successfully managed teams in the past, focusing on coaching and mentoring to achieve targets.
✨Highlight Your Analytical Mindset
The role requires an analytical approach to spot performance trends. Be ready to discuss specific instances where your analytical skills led to improved retention or upsell performance, using data to back up your claims.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving and objection-handling skills. Think of scenarios you might face in the role and how you would address them, particularly in a B2B environment.
✨Familiarise Yourself with CRM Tools
Since CRM experience is essential, brush up on the tools you've used in the past. Be prepared to discuss how you've leveraged these tools to enhance customer success and renewals.
