Account Manager - renewals

Propel is partnering with a rapidly growing SaaS business that is seeking a proactive and results-driven Renewals Account Manager to ensure customer retention and satisfaction. We are looking for a commercially astute, detail-oriented professional with a strong background in contract renewals and customer success, particularly in a SaaS environment. Your role will primarily focus on directly managing customer contract renewals, optimising retention rates, and maintaining strong relationships with existing clients.

General Overview

Join a fast-growing SaaS business that helps organisations maximise the value of their contracts. With over a decade of industry expertise, this company is scaling rapidly, supporting a diverse client base with innovative solutions and a customer-centric approach. As a Renewals Account Manager, you’ll play a key role in ensuring client satisfaction and driving contract renewals. You’ll work closely with the Sales and Customer Success teams to maintain high retention rates and optimise renewal strategies.

The Role

• Own and manage the contract renewal process from start to finish, ensuring a seamless experience for clients.
• Maintain strong relationships with existing customers to maximise retention and upsell opportunities.
• Negotiate renewal terms, identify potential risks, and proactively address customer concerns.
• Analyse customer data and renewal trends to provide insights and recommendations to leadership.
• Collaborate with internal teams to improve processes and enhance the overall customer experience.
• Ensure accurate forecasting of renewal revenue and contribute to overall business growth.

Your Skills & Experience

• Proven experience in account management, customer success, or renewals within a SaaS or subscription-based business preferred.
• Strong communication and negotiation skills, with the ability to build lasting client relationships.
• Analytical mindset with the ability to interpret data and trends to drive decision-making.
• Proficiency in CRM systems and customer engagement tools.
• Ability to manage multiple priorities in a fast-paced environment.

Benefits - what's in it for you?

• Work in a high-growth SaaS company with a strong market presence.
• Base salary around £30,000 per year - this is a provisional marker and relevant applicants are encouraged to apply as salary can be discussed further.
• Comprehensive benefits package, including commission/OTE, pension scheme and 25 days of holiday (plus bank holidays).
• Hybrid working model offering flexibility and work-life balance - 1-2 days in the central Bath office.
• Opportunities for professional growth and career progression.
• Be part of a supportive, inclusive, and innovative culture.

Diversity & Inclusion: Propel is committed to building diverse teams where everyone belongs. We partner with organisations committed to workplace diversity and evaluate talent purely on merit. We welcome candidates from all backgrounds and provide equal opportunities regardless of race, religion, color, national origin, gender identity, sexual orientation, age, marital status, or disability status. If you need any adjustments during the recruitment process, please let us know.