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For Companies At a Glance
- Tasks: Manage engaging customer campaigns and optimise user experiences in a fast-paced fintech environment.
- Company: Join a top UK startup revolutionising personal finance with a collaborative culture.
- Benefits: Competitive salary, career growth, and a fun, dynamic work atmosphere.
- Why this job: Make a real impact on customer engagement while developing your CRM skills.
- Qualifications: 1-3 years in CRM, experience with multi-channel campaigns, and a passion for personal development.
- Other info: Embrace a culture of collaboration and innovation in a rapidly growing company.
The predicted salary is between 30000 - 50000 £ per year.
The Company
Propel is delighted to be partnered with a superb B2C Fintech that is helping swathes of people demystify the complexities of personal finance and has been named by LinkedIn as one of the UK’s Top Startups for 2019, 2020 & 2021!
The Role
Reporting into a Director of Insights and CRM, it is an all-encompassing role from campaign ideation, audience segmentation, creating user flows, execution, to reporting and analytics.
What You’ll Do
- You will build and manage customer level campaigns, ensuring that they are engaging, compliant with relevant regulation and successful. This will require close interaction and work with the Content, Insight and Product teams.
- You will help manage and handle the overall CRM process, covering proposals for new campaigns & emails to the set up & delivery of them.
- You will be involved in driving forward in-app content card management across different spaces in the app.
- You will provide actionable insight that will help improve customer engagement and marketing efficiency.
- You will conceive and carry out experiments to measure & optimise the in-app experience, customer communications and customer acquisition working closely with the product and marketing teams.
- You will manage and operate the regular performance reporting on campaigns with a view to feeding into the prioritisation of new activities.
- You will help develop initiatives to create highly personalised customer experiences that will create step change in customer lifetime value.
- Use data and insight to inform content development, including proactively identifying content gaps to recommend new ideas and opportunities.
Experience You’ll Have
- At least 1 - 3 years experience in CRM within a B2C environment.
- Experience with multi-channel campaigns (in-app messages, push notifications, emails etc).
- Ideally have some experience in creating or managing a campaign journey onboarding, lapsed/win-back, continued engagement journeys.
- Experience using Braze is a plus but definitely not essential as training available.
- Able to produce drafts of campaign content if required that ensures tone, personality and style is consistent with the company tone of voice.
- A highly detail-orientated, diligent, and methodical approach.
- Ability to communicate complex ideas simply and convincingly.
- Drive, ambition and a desire to continue to build your career at an exciting, very fast-growing company.
- An innate talent for knowing how to have fun whilst maintaining a professional outlook.
Cultural fit is hugely important, so if you share the ideals of helping others, personal development, collaboration and open-mindedness, these synergies coupled with your CRM expertise will clinch the role.
CRM Hiring in London employer: Propel London
Contact Detail:
Propel London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CRM Hiring in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their CRM strategies and think of how your experience aligns with their goals. This will help you stand out as a candidate who truly gets them.
✨Tip Number 3
Showcase your skills through practical examples. When discussing your experience, highlight specific campaigns you've managed and the results achieved. Numbers speak volumes, so don’t shy away from sharing your successes!
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets seen. Plus, it shows your enthusiasm for the role and the company. Let’s get you that CRM Executive position!
We think you need these skills to ace CRM Hiring in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the CRM Executive role. Highlight your experience with multi-channel campaigns and any relevant tools you've used, like Braze. We want to see how your skills align with what we're looking for!
Showcase Your Creativity: Since this role involves campaign ideation, don’t hesitate to share examples of past campaigns you’ve worked on. We love seeing innovative ideas and how you’ve engaged customers in the past. Let your creativity shine through!
Be Detail-Oriented: We’re looking for someone who’s meticulous and methodical. Make sure your application is free from typos and clearly structured. This reflects your attention to detail, which is crucial for managing customer-level campaigns.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Propel!
How to prepare for a job interview at Propel London
✨Know Your CRM Inside Out
Make sure you brush up on your CRM knowledge, especially in a B2C context. Be ready to discuss your previous experiences with multi-channel campaigns and how you've engaged customers through various touchpoints like emails and in-app messages.
✨Showcase Your Analytical Skills
Since the role involves reporting and analytics, prepare to talk about how you've used data to drive decisions in past campaigns. Bring examples of how your insights led to improved customer engagement or marketing efficiency.
✨Demonstrate Collaboration
This position requires working closely with different teams. Think of examples where you've successfully collaborated with content, product, or insight teams to create effective campaigns. Highlight your ability to communicate complex ideas simply.
✨Emphasise Cultural Fit
Propel values collaboration and personal development, so be sure to express your alignment with these ideals. Share stories that reflect your drive, ambition, and how you maintain a fun yet professional outlook in your work.
