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For Companies At a Glance
- Tasks: Support IT operations and assist users with desk setups and troubleshooting.
- Company: Join a leading Fintech company known for innovation and growth.
- Benefits: Enjoy a structured work schedule and gain hands-on experience in a dynamic environment.
- Why this job: Perfect for tech enthusiasts wanting to kickstart their career in IT support.
- Qualifications: No prior experience needed; just a passion for technology and helping others.
- Other info: This role is based onsite in London, offering a collaborative team atmosphere.
My client is a well-established Fintech company seeking to hire Junior IT Support Engineers on initial 3-month contracts, inside IR35.
Job Role:
- Assist the IT Operations team and provide additional office support.
- Help users returning to the office with basic desk setup and troubleshooting.
- Address walk-in support requests that require physical presence.
- Log all work completed via the ticketing system.
- Assist with basic Helpdesk tickets.
This position requires working onsite at the client's London-based office.
Working hours: Monday to Friday, 09:00 - 18:00.
Junior Support Engineer employer: Propel London
Contact Detail:
Propel London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Junior Support Engineer
✨Tip Number 1
Familiarise yourself with common IT support tools and ticketing systems, as these will be crucial in your day-to-day tasks. Being able to demonstrate your knowledge of these systems during an interview can set you apart from other candidates.
✨Tip Number 2
Brush up on your troubleshooting skills, especially for common hardware and software issues. Practising how to explain solutions clearly and concisely will help you communicate effectively with users who may not be tech-savvy.
✨Tip Number 3
Since this role involves physical presence, ensure you are comfortable with basic desk setups and configurations. You might want to practice setting up different devices or systems at home to build your confidence.
✨Tip Number 4
Network with current or former employees in similar roles within the Fintech industry. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during interviews.
We think you need these skills to ace Junior Support Engineer
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities of a Junior Support Engineer. Highlight your relevant skills and experiences that align with assisting IT Operations and providing office support.
Tailor Your CV: Make sure your CV reflects your technical skills, particularly in IT support and troubleshooting. Include any experience with ticketing systems and customer service, as these are crucial for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Mention specific examples of how you've successfully handled similar tasks in the past, such as desk setups or resolving helpdesk tickets.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application demonstrates attention to detail, which is essential for a support role.
How to prepare for a job interview at Propel London
✨Understand the Role
Make sure you have a clear understanding of what a Junior Support Engineer does. Familiarise yourself with the responsibilities mentioned in the job description, such as assisting the IT Operations team and handling basic Helpdesk tickets.
✨Show Your Problem-Solving Skills
Be prepared to discuss how you've approached troubleshooting in the past. Think of specific examples where you've successfully resolved issues, especially those that required physical presence or desk setup assistance.
✨Familiarise Yourself with Ticketing Systems
Since logging work via a ticketing system is part of the role, it’s beneficial to mention any experience you have with similar systems. If you haven't used one before, research common ticketing systems and be ready to discuss how you would adapt.
✨Demonstrate Teamwork and Communication
As you'll be working closely with the IT Operations team and assisting users, highlight your ability to communicate effectively and work well in a team. Prepare examples that showcase your collaborative skills and how you handle user interactions.
