Head of Customer Success

About you

• Customer Success leader with a minimum of 5 years of experience in a B2B SaaS environment, preferably more.
• Experience in an early-stage or embryonic CS function, including building and establishing successful processes, playbooks, structures, and automation technologies.
• Thrives in a high-growth, fast-paced, dynamic environment.
• Metrics-driven with an analytical approach, making judgments based on data.
• Experience working with a diverse range of customers, from high-value enterprise clients to low-value SMBs, across various sizes and verticals. The solution should be applicable to all.
• Emotionally intelligent, personable, empathetic, collaborative, and down-to-earth character.

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