Head of Customer Service

Social network you want to login/join with: Job Description The Company My client is a smart, electric vehicle (EV) charging technology company providing both hardware and software. They are growing rapidly in the green-tech energy sector, which is a hot space. They are the fastest growing and highest-rated company in the sector! The UK market is expected to grow 30 times within the next 5 years, and they will be expanding globally soon. During this growth, you\’ll be selling a product that people love, need, and want, contributing to a cleaner and greener world! Exciting Bits Flexible/Hybrid working with a vibrant office in the city Fastest growing company and product in the sector, with top customer service ratings Series A funded and preparing for the next stage of hypergrowth The Role As VP of Customer Service, you will: Lead a team of approximately 10 Customer Service staff in the UK, taking them to the next level Own the Customer Service function, which is expected to become the largest department in the business (likely doubling headcount this year) Implement new processes, structures, technology, and build a market-leading customer service function Join a true meritocracy where everyone’s voice is heard and has the opportunity to influence the business direction What we are looking for Prior experience as a Head of or VP of Customer Service, with team management experience Experience in a high-growth, start-up or scale-up environment Background in technology, such as consumer electronics, hardware, or software An entrepreneurial, proactive attitude and desire to make a significant impact Passion for EV or clean energy is an advantage #J-18808-Ljbffr