At a Glance
- Tasks: Support customers with queries and payment plans through various channels.
- Company: Propel Holdings, a vibrant fintech company with a supportive culture.
- Benefits: Pensions, 25 days holiday, and a positive work environment.
- Other info: Remote-first role with opportunities for personal growth.
- Why this job: Make a difference by helping customers while developing your skills.
- Qualifications: Strong communication skills and experience with vulnerable customers.
The predicted salary is between 25000 - 32000 € per year.
Propel Holdings is seeking a Customer Services Assistant in Nottingham to support existing customers through queries and payment plans. Ideal candidates will have strong communication skills, experience dealing with vulnerable customers, and a positive attitude.
The role involves engaging with customers through various channels and managing relationships via Salesforce CRM.
Propel offers a vibrant culture and various benefits including pensions and 25 days holidays, fostering a supportive work environment.
Remote-First Customer Support Associate (Fintech) in Nottingham employer: Propel Holdings
Propel Holdings is an excellent employer, offering a vibrant work culture that prioritises employee well-being and development. With benefits such as a generous pension scheme and 25 days of holiday, employees are supported in achieving a healthy work-life balance while engaging with a diverse customer base in the fintech sector. The company's commitment to fostering growth and providing a positive environment makes it an attractive place for those seeking meaningful and rewarding employment in Nottingham.
StudySmarter Expert Advice🤫
We think this is how you could land Remote-First Customer Support Associate (Fintech) in Nottingham
✨Tip Number 1
Get to know the company culture! Before your interview, check out Propel Holdings' social media and website. Understanding their vibe will help you connect better during the conversation.
✨Tip Number 2
Practice your communication skills! Since this role involves engaging with customers, try role-playing common customer scenarios with a friend. This will boost your confidence and help you articulate your thoughts clearly.
✨Tip Number 3
Show off your experience with vulnerable customers! Be ready to share specific examples of how you've handled sensitive situations in the past. This will demonstrate your empathy and problem-solving skills.
✨Tip Number 4
Apply through our website! We want to see your application directly, so make sure to submit it there. It shows you're serious about joining our team and makes it easier for us to find you.
We think you need these skills to ace Remote-First Customer Support Associate (Fintech) in Nottingham
Some tips for your application 🫡
Show Off Your Communication Skills:Since strong communication is key for this role, make sure to highlight your experience in dealing with customers. Use clear and concise language in your application to demonstrate how you can effectively engage with customers.
Share Your Experience with Vulnerable Customers:If you've worked with vulnerable customers before, don’t hold back! Share specific examples in your application that showcase your empathy and understanding. This will show us that you’re the right fit for our supportive culture.
Familiarise Yourself with Salesforce:If you have experience using Salesforce CRM, mention it! If not, consider doing a bit of research or even a quick tutorial. Showing us that you're proactive about learning new tools can really set you apart.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows us you’re keen to join our vibrant team!
How to prepare for a job interview at Propel Holdings
✨Know Your Customer Support Basics
Before the interview, brush up on your customer support fundamentals. Understand common queries and payment plans that customers might have in the fintech sector. This will help you demonstrate your knowledge and show that you're ready to tackle real-life scenarios.
✨Showcase Your Communication Skills
Since strong communication is key for this role, prepare examples of how you've effectively communicated with customers in the past. Think about times when you dealt with vulnerable customers and how you handled those situations with empathy and clarity.
✨Familiarise Yourself with Salesforce CRM
As you'll be managing relationships via Salesforce, it’s a good idea to familiarise yourself with the platform if you haven't already. Highlight any previous experience you have with CRM systems during the interview, as this will show your readiness to hit the ground running.
✨Embrace the Company Culture
Research Propel Holdings and their vibrant culture. Be prepared to discuss why you want to work there and how you can contribute to their supportive environment. Showing that you align with their values can set you apart from other candidates.
