At a Glance
- Tasks: Support customers with queries and payment plans while managing relationships through Salesforce.
- Company: Join Propel, a dynamic fintech company revolutionising access to credit.
- Benefits: Enjoy 25 days holiday, pension, and opportunities for growth within the company.
- Other info: Flexible work schedule with a mix of remote and in-office work.
- Why this job: Make a real difference in people's lives while thriving in a vibrant team culture.
- Qualifications: Strong communication skills and experience with vulnerable customers preferred.
The predicted salary is between 25000 - 30000 € per year.
Propel (TSX: PRL) is the fintech company building a new world of financial opportunity by facilitating access to credit for consumers underserved by traditional financial institutions. Through its AI-driven platform, Propel evaluates customers in a more comprehensive way than traditional credit scores can. Our revolutionary fintech platform has already helped consumers access over one million loans and lines of credit and over one billion dollars in credit.
We are looking for the next generation of Customer Services Assistant to join one of the most important departments at Propel Holdings. You thrive in a vibrant, entrepreneurial organization where your ideas are valued. You are motivated by goals, a self-starter, and enjoy wearing multiple hats in a fast-growing fintech environment.
Responsibilities
- The role is focused on supporting our existing customers with a wide range of queries & payment plan support.
- You will engage directly with our customers through multiple different channels and manage customer relationships through our easy-to-use Salesforce CRM.
- You will be expected to discuss sensitive customer issues, confidently manage customer expectations, and provide positive outcomes wherever possible.
Requirements
- Strong communication skills both verbal and written.
- Excellent organisational skills and can multi-task.
- Positive attitude, with a strong sense of pride in your work, and happy to be part of a team.
- Experience dealing with vulnerable customers.
- Call centre experience.
Shift Pattern
- Week 1: Monday to Saturday, 8:00 AM - 4:00 PM (working from home on Monday, Friday, and Saturday).
- Week 2: Monday to Friday, 8:00 AM - 2:30 PM (working from home on Monday and Friday).
- Week 3: Monday to Friday, 10:00 AM - 6:00 PM (working from home Monday to Friday).
This structure ensures we maintain a balance between in-office and remote work, fostering productivity and teamwork.
Benefits to Joining Propel
- Pension.
- 25 days holidays, increasing by 1 day per year (up to 30).
- Growth and opportunity - we pride ourselves on promoting from within.
- Incredible company culture.
- A culture that values innovation, collaboration and continuous improvement.
Equality, Diversity & Inclusion
Our organisation is made up of brilliant people. Each of us is unique, whether in terms of our background, personal characteristics, experience, skills or motivations. And we value our people for the differences they bring to the table. These differences - this diversity is powerful. Fostering an inclusive culture helps each of us to benefit from a wider range of these different perspectives, experiences and skills. We believe that this creates a happier, more productive working environment for us all.
Customer Service Assistant in Nottingham employer: Propel Holdings
At Propel, we pride ourselves on being an exceptional employer that champions innovation and employee growth within a vibrant fintech environment. Our commitment to fostering a collaborative culture ensures that every team member's contributions are valued, while our comprehensive benefits package, including generous holiday allowances and a strong focus on promoting from within, makes Propel an ideal place for those looking to make a meaningful impact in their careers. Join us in transforming financial opportunities for underserved consumers and experience a workplace where your ideas can truly flourish.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant in Nottingham
✨Tip Number 1
Get to know Propel's culture before your interview. Dive into their values and mission, and think about how your own experiences align with their entrepreneurial spirit. This will help you stand out as someone who truly gets what they're about.
✨Tip Number 2
Practice your communication skills! Since the role involves engaging with customers, try role-playing different scenarios with a friend. This will help you feel more confident when discussing sensitive issues and managing expectations during the interview.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past where you went the extra mile for a customer or resolved a tricky situation. Be ready to share these stories in your interview to demonstrate your proactive approach.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in being part of the Propel team. Let's get you that Customer Service Assistant role!
We think you need these skills to ace Customer Service Assistant in Nottingham
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We love seeing candidates who are genuinely excited about helping customers and making a difference in their lives.
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your relevant experience. We want to see how your skills align with our mission at Propel, especially your ability to handle sensitive customer issues.
Be Clear and Concise:Keep your writing clear and to the point. We appreciate strong communication skills, so make sure your application reflects that. Avoid jargon and focus on what makes you a great fit for the Customer Service Assistant role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive, which we love!
How to prepare for a job interview at Propel Holdings
✨Know the Company Inside Out
Before your interview, take some time to research Propel and its mission. Understand their approach to customer service and how they support underserved consumers. This will not only show your enthusiasm but also help you align your answers with their values.
✨Showcase Your Communication Skills
As a Customer Service Assistant, strong communication is key. Prepare examples of how you've effectively communicated with customers in the past, especially in challenging situations. Practise articulating your thoughts clearly and confidently during the interview.
✨Demonstrate Empathy and Problem-Solving
Be ready to discuss scenarios where you've helped vulnerable customers. Highlight your ability to listen, empathise, and find solutions. This will resonate well with Propel's focus on making a difference for their customers.
✨Prepare Questions That Matter
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful queries about Propel's culture, growth opportunities, and how they measure success. This shows your genuine interest in being part of their team and helps you assess if it's the right fit for you.
