At a Glance
- Tasks: Support customers with queries and payment plans while managing relationships through Salesforce.
- Company: Join Propel, a fintech innovator transforming access to credit for underserved consumers.
- Benefits: Enjoy 20 days holiday, pension, and a culture that promotes growth and innovation.
- Other info: Flexible work schedule with a mix of remote and in-office days.
- Why this job: Make a real difference in people's lives while thriving in a vibrant, entrepreneurial environment.
- Qualifications: Strong communication skills, call centre experience, and a positive attitude are essential.
The predicted salary is between 25000 - 30000 £ per year.
About Propel
Propel (TSX: PRL) is the fintech company building a new world of financial opportunity by facilitating access to credit for consumers underserved by traditional financial institutions. Through its AI-driven platform, Propel evaluates customers in a more comprehensive way than traditional credit scores can. Our revolutionary fintech platform has already helped consumers access over one million loans and lines of credit and over one billion dollars in credit. To build a new world of opportunity we bring together the brightest talent to help us build opportunities. We are entrepreneurs and believe in measuring success through results and growing within; talent and hard work never goes unnoticed. At Propel, we are here to change the way employees, customers and shareholders succeed together. We are a team of passionate entrepreneurs, who foster curiosity and growth in our employees. Our culture is why we have been so successful and why our employees choose Propel to build their careers. Join us as we change the way employees, customers and shareholders succeed together.
About You
We are looking for the next generation of Customer Services Assistant to join one of the most important departments at Propel Holdings. You thrive in a vibrant, entrepreneurial organization where your ideas are valued. You are motivated by goals, a self-starter, and enjoy wearing multiple hats in a fast-growing fintech environment.
Responsibilities
- The role is focused on supporting our existing customers with a wide range of queries & payment plan support.
- You will engage directly with our customers through multiple different channels and manage customer relationships through our easy-to-use Salesforce CRM.
- The right candidate will be someone who wants to make a difference to people, you would be good at listening and won't feel the need to pass judgment.
- You will be comfortable offering solutions and being proactive, doing your best to find the best outcome for our customers, understanding that we can always go the extra mile to help, sometimes, vulnerable customers.
- You will be expected to discuss sensitive customer issues, confidently manage customer expectations, and provide positive outcomes wherever possible.
Requirements
- Strong communication skills both verbal and written
- Excellent organisational skills and can multi-task
- Positive attitude, with a strong sense of pride in your work, and happy to be part of a team.
- Experience dealing with vulnerable customers
- Call centre experience
Shift Pattern
- Week 1: Monday to Saturday, 8:00 AM - 4:00 PM (working from home on Monday, Friday, and Saturday).
- Week 2: Monday to Friday, 8:00 AM - 2:30 PM (working from home on Monday and Friday).
- Week 3: Monday to Friday, 10:00 AM - 6:00 PM (working from home Monday to Friday).
This structure ensures we maintain a balance between in-office and remote work, fostering productivity and teamwork.
Benefits to Joining Propel
- Pension
- 20 days holidays, increasing by 1 day per year (up to 30)
- Growth and opportunity – we pride ourselves on promoting from within
- Incredible company culture
- A culture that values innovation, collaboration and continuous improvement.
Benefits to Working at Propel
Propel brings together the brightest talent to build opportunities. We are entrepreneurs who measure success through results and growth from within; talent and hard work never go unnoticed. Our team fosters curiosity and growth.
Equality, Diversity & Inclusion
Our organisation is made up of brilliant people. Each of us is unique, whether in terms of our background, personal characteristics, experience, skills or motivations. And we value our people for the differences they bring to the table. These differences – this diversity is powerful. Fostering an inclusive culture helps each of us to benefit from a wider range of these different perspectives, experiences and skills. We believe that this creates a happier, more productive working environment for us all.
Travel Required: Yes.
Behaviors
- Team Player: Works well as a member of a group
- Enthusiastic: Shows intense and eager enjoyment and interest
- Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
- Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
Motivations Required.
Customer Service Assistant in Nottingham employer: Propel Holdings UK Limited
At Propel, we pride ourselves on being an exceptional employer that champions innovation and employee growth within the dynamic fintech landscape. Our vibrant culture fosters collaboration and curiosity, ensuring that every team member's contributions are recognised and valued. With a strong commitment to work-life balance, competitive benefits, and a focus on promoting from within, Propel offers a rewarding environment for those looking to make a meaningful impact in the financial sector.
Contact Details:
Propel Holdings UK Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant in Nottingham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Propel Holdings UK Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Propel Holdings UK Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Assistant in Nottingham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Propel Holdings UK Limited:Your cover letter is your chance to shine! Tell us why you want to work at Propel Holdings UK Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Propel Holdings UK Limited!
How to prepare for a job interview at Propel Holdings UK Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
