At a Glance
- Tasks: Support customers with queries and payment plans while managing relationships through Salesforce.
- Company: Join Propel, a fintech innovator transforming access to credit for underserved consumers.
- Benefits: Enjoy 20 days holiday, pension, and a culture that promotes growth and innovation.
- Other info: Flexible work schedule with a mix of remote and in-office days.
- Why this job: Make a real difference in people's lives while thriving in a vibrant, entrepreneurial environment.
- Qualifications: Strong communication skills, call centre experience, and a positive attitude are essential.
The predicted salary is between 25000 - 30000 £ per year.
About Propel
Propel (TSX: PRL) is the fintech company building a new world of financial opportunity by facilitating access to credit for consumers underserved by traditional financial institutions. Through its AI-driven platform, Propel evaluates customers in a more comprehensive way than traditional credit scores can. Our revolutionary fintech platform has already helped consumers access over one million loans and lines of credit and over one billion dollars in credit. To build a new world of opportunity we bring together the brightest talent to help us build opportunities. We are entrepreneurs and believe in measuring success through results and growing within; talent and hard work never goes unnoticed. At Propel, we are here to change the way employees, customers and shareholders succeed together. We are a team of passionate entrepreneurs, who foster curiosity and growth in our employees. Our culture is why we have been so successful and why our employees choose Propel to build their careers. Join us as we change the way employees, customers and shareholders succeed together.
About You
We are looking for the next generation of Customer Services Assistant to join one of the most important departments at Propel Holdings. You thrive in a vibrant, entrepreneurial organization where your ideas are valued. You are motivated by goals, a self-starter, and enjoy wearing multiple hats in a fast-growing fintech environment.
Responsibilities
- The role is focused on supporting our existing customers with a wide range of queries & payment plan support.
- You will engage directly with our customers through multiple different channels and manage customer relationships through our easy-to-use Salesforce CRM.
- The right candidate will be someone who wants to make a difference to people, you would be good at listening and won't feel the need to pass judgment.
- You will be comfortable offering solutions and being proactive, doing your best to find the best outcome for our customers, understanding that we can always go the extra mile to help, sometimes, vulnerable customers.
- You will be expected to discuss sensitive customer issues, confidently manage customer expectations, and provide positive outcomes wherever possible.
Requirements
- Strong communication skills both verbal and written
- Excellent organisational skills and can multi-task
- Positive attitude, with a strong sense of pride in your work, and happy to be part of a team.
- Experience dealing with vulnerable customers
- Call centre experience
Shift Pattern
- Week 1: Monday to Saturday, 8:00 AM - 4:00 PM (working from home on Monday, Friday, and Saturday).
- Week 2: Monday to Friday, 8:00 AM - 2:30 PM (working from home on Monday and Friday).
- Week 3: Monday to Friday, 10:00 AM - 6:00 PM (working from home Monday to Friday).
This structure ensures we maintain a balance between in-office and remote work, fostering productivity and teamwork.
Benefits to Joining Propel
- Pension
- 20 days holidays, increasing by 1 day per year (up to 30)
- Growth and opportunity – we pride ourselves on promoting from within
- Incredible company culture
- A culture that values innovation, collaboration and continuous improvement.
Benefits to Working at Propel
Propel brings together the brightest talent to build opportunities. We are entrepreneurs who measure success through results and growth from within; talent and hard work never go unnoticed. Our team fosters curiosity and growth.
Equality, Diversity & Inclusion
Our organisation is made up of brilliant people. Each of us is unique, whether in terms of our background, personal characteristics, experience, skills or motivations. And we value our people for the differences they bring to the table. These differences – this diversity is powerful. Fostering an inclusive culture helps each of us to benefit from a wider range of these different perspectives, experiences and skills. We believe that this creates a happier, more productive working environment for us all.
Travel Required: Yes.
Behaviors
- Team Player: Works well as a member of a group
- Enthusiastic: Shows intense and eager enjoyment and interest
- Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
- Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
Motivations Required.
Customer Service Assistant in Nottingham employer: Propel Holdings UK Limited
Propel Holdings UK Limited is an exceptional employer that fosters a culture of innovation and collaboration, making it an ideal place for Salesforce Developers looking to make a significant impact in the fintech sector. With a strong emphasis on professional growth, employees are encouraged to take ownership of their projects while benefiting from a supportive environment that values clean coding practices and adherence to regulatory standards. Located in the vibrant UK tech scene, Propel offers unique opportunities for career advancement and the chance to work with cutting-edge technologies in a dynamic team setting.
Contact Details:
Propel Holdings UK Limited Recruitment Team
