Operations Admin Agent

Propel (TSX: PRL) is the fintech company building a new world of financial opportunities by facilitating access to credit for consumers underserved by traditional financial institutions. Through its AI-driven platform, Propel evaluates customers in a more comprehensive way than traditional credit scores can. Our revolutionary fintech platform has already helped consumers access over one million loans and lines of credit and over one billion dollars in credit.

We are seeking a motivated and detail-oriented Operations Admin Agent to join our dynamic team in the short-term loan industry. This role will provide essential back-office support and administrative assistance, with a key focus on ensuring smooth operations across various financial processes. The ideal candidate will possess excellent organizational skills, a strong eye for detail, and the ability to work independently in a fast-paced environment.

Responsibilities:

• Post Management: Efficiently manage incoming and outgoing post, ensuring all correspondence is processed in a timely manner.
• Bank & DCA Reconciliation: Apply and reconcile bank payments and Debt Collection Agency (DCA) payments.
• Customer Email Correspondence: Provide exceptional customer service through prompt and professional responses to customer emails, addressing queries and concerns effectively.
• Managing DMC Portals: Support the management of the DMC (Debt Management Company) portals, ensuring data is up to date and processes are followed accurately.
• Settlement Calculations: Calculate settlement figures and ensure accuracy in financial reporting.
• Process Improvements: Identify and implement smarter ways of working to improve efficiency.
• Additional Administrative Tasks: Undertake other administrative tasks as needed by the Operations team.

Requirements:

• Analytical: Naturally curious with excellent attention to detail. Strong ability to spot discrepancies and ensure accuracy in all tasks.
• Independent Work Ethic: Capable of working autonomously with minimal supervision, while maintaining a high level of productivity.
• Organizational Skills: Ability to manage multiple tasks simultaneously and efficiently prioritize workloads.
• IT Proficiency: Basic knowledge of Microsoft Office (Word, Excel, Outlook) and familiarity with using relevant IT tools and software.
• Communication Skills: Clear and effective written communication, particularly when interacting with customers and colleagues.
• High Performance: You are currently excelling in your role and consistently go above and beyond expectations.
• Motivated: You take a 'can-do' approach to challenges and are driven to succeed.
• Team Player: You work well within a team, supporting your colleagues and sharing knowledge to improve team performance.
• Flexibility: Adaptable to changes in the role and business, and willing to take on new challenges.
• Experience in a similar role (preferred but not essential).

Benefits to Joining Propel:

• Competitive salary
• Westfield Health benefits
• Pension
• 25 days holidays, increasing by 1 day per year (up to 30)
• Growth and opportunity – we pride ourselves on promoting from within
• Incredible company culture
• A culture that values innovation, collaboration and continuous improvement.

Our Culture:

Propel brings together the brightest talent to build opportunities. We are entrepreneurs who measure success through results and growth from within; talent and hard work never go unnoticed. Our team fosters curiosity and growth.

Equality, Diversity & Inclusion:

Our organisation is made up of brilliant people. Each of us is unique, whether in terms of our background, personal characteristics, experience, skills or motivations. And we value our people for the differences they bring to the table. These differences - this diversity is powerful. Fostering an inclusive culture helps each of us to benefit from a wider range of these different perspectives, experiences and skills. We believe that this creates a happier, more productive working environment for us all.