At a Glance
- Tasks: Support customers with queries and payment plans while managing relationships through Salesforce.
- Company: Join Propel, a fintech innovator transforming access to credit for underserved consumers.
- Benefits: Enjoy competitive salary, health benefits, 25 days holiday, and opportunities for growth.
- Other info: Flexible work schedule with a mix of remote and in-office days.
- Why this job: Make a real difference in people's lives while thriving in a vibrant, entrepreneurial culture.
- Qualifications: Strong communication skills, organisational abilities, and a positive attitude are essential.
The predicted salary is between 30000 - 40000 € per year.
About Us: Propel (TSX: PRL) is the fintech company building a new world of financial opportunity by facilitating access to credit for consumers underserved by traditional financial institutions. Through its AI-driven platform, Propel evaluates customers in a more comprehensive way than traditional credit scores can. Our revolutionary fintech platform has already helped consumers access over one million loans and lines of credit and over one billion dollars in credit. To build a new world of opportunity we bring together the brightest talent to help us build opportunities. We are entrepreneurs and believe in measuring success through results and growing within; talent and hard work never goes unnoticed. At Propel, we are here to change the way employees, customers and shareholders succeed together. We are a team of passionate entrepreneurs, who foster curiosity and growth in our employees. Our culture is why we have been so successful and why our employees choose Propel to build their careers. Join us as we change the way employees, customers and shareholders succeed together.
About You: We are looking for the next generation of Customer Services Assistant to join one of the most important departments at Propel Holdings. You thrive in a vibrant, entrepreneurial organization where your ideas are valued. You are motivated by goals, a self-starter, and enjoy wearing multiple hats in a fast-growing fintech environment.
Responsibilities: The role is focused on supporting our existing customers with a wide range of queries & payment plan support. You will engage directly with our customers through multiple different channels and manage customer relationships through our easy-to-use Salesforce CRM. The right candidate will be someone who wants to make a difference to people, you would be good at listening and won't feel the need to pass judgment. You will be comfortable offering solutions and being proactive, doing your best to find the best outcome for our customers, understanding that we can always go the extra mile to help, sometimes, vulnerable customers. You will be expected to discuss sensitive customer issues, confidently manage customer expectations, and provide positive outcomes wherever possible.
Requirements:
- Strong communication skills both verbal and written
- Excellent organisational skills and can multi-task
- Good attention to detail
- Positive attitude, with a strong sense of pride in your work, and happy to be part of a team.
- Proficient IT skills
Desirable:
- Financial services background
- Experience dealing with vulnerable customers
- Call centre experience
- Salesforce background
Shift Pattern: Week 1: Monday to Saturday, 8:00 AM - 4:00 PM (working from home on Monday, Friday, and Saturday). Week 2: Monday to Friday, 8:00 AM - 2:30 PM (working from home on Monday and Friday). Week 3: Monday to Friday, 10:00 AM - 6:00 PM (working from home Monday to Friday). This structure ensures we maintain a balance between in-office and remote work, fostering productivity and teamwork.
Benefits to Joining Propel:
- Competitive salary
- Westfield Health benefits
- Pension
- 25 days holidays, increasing by 1 day per year (up to 30)
- Growth and opportunity – we pride ourselves on promoting from within
- Incredible company culture
- A culture that values innovation, collaboration and continuous improvement.
Our Culture: Propel brings together the brightest talent to build opportunities. We are entrepreneurs who measure success through results and growth from within; talent and hard work never go unnoticed. Our team fosters curiosity and growth.
Equality, Diversity & Inclusion: Our organisation is made up of brilliant people. Each of us is unique, whether in terms of our background, personal characteristics, experience, skills or motivations. And we value our people for the differences they bring to the table. These differences - this diversity is powerful. Fostering an inclusive culture helps each of us to benefit from a wider range of these different perspectives, experiences and skills. We believe that this creates a happier, more productive working environment for us all.
Customer Service Assistant in Nottingham employer: Propel Holdings Career
At Propel, we pride ourselves on being an exceptional employer that champions innovation and employee growth within the dynamic fintech landscape. Our vibrant culture fosters collaboration and curiosity, ensuring that every team member's contributions are valued and recognised. With competitive salaries, comprehensive health benefits, and a commitment to promoting from within, Propel offers a rewarding environment where you can truly make a difference in the lives of our customers while enjoying a balanced work-life structure.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant in Nottingham
✨Tip Number 1
Get to know Propel! Before your interview, dive into our company culture and values. Understanding what makes us tick will help you connect with the team and show that you're genuinely interested in being part of our entrepreneurial spirit.
✨Tip Number 2
Practice your communication skills! As a Customer Service Assistant, you'll be engaging with customers daily. Role-play common scenarios with a friend or family member to boost your confidence and refine your approach to handling queries.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you went the extra mile for someone. Be ready to share these stories during your interview to demonstrate how you can make a difference for our customers.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join our team at Propel. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Service Assistant in Nottingham
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how you can contribute to our vibrant team at Propel.
Tailor Your Application:Make sure to customise your application to highlight your relevant skills and experiences. Mention specific examples that align with the responsibilities of a Customer Service Assistant, especially your ability to handle sensitive customer issues and provide positive outcomes.
Keep It Clear and Concise:We appreciate clarity! Make your application easy to read by keeping it concise and to the point. Use bullet points where necessary to break down your skills and experiences, making it easier for us to see why you’d be a great fit.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Propel!
How to prepare for a job interview at Propel Holdings Career
✨Know the Company Inside Out
Before your interview, take some time to research Propel and its mission. Understand their fintech platform and how it helps underserved consumers. This will not only show your interest but also help you align your answers with their values.
✨Showcase Your Communication Skills
As a Customer Service Assistant, strong communication is key. Prepare examples of how you've effectively communicated with customers in the past, especially in challenging situations. Practice articulating your thoughts clearly and confidently.
✨Demonstrate Empathy and Problem-Solving
Be ready to discuss how you handle sensitive customer issues. Think of scenarios where you went the extra mile to help someone. Highlight your ability to listen without judgment and offer proactive solutions that lead to positive outcomes.
✨Prepare Questions That Matter
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful ones that reflect your interest in the role and the company culture. For example, ask about opportunities for growth or how the team collaborates in a remote environment.
