Sales Support Executive in Worcester

Propel Finance was established in 1996 to provide flexible and accessible finance to SMEs across the country. Now, more than 20 years on, Propel has grown to become one of the UK’s largest, independent finance houses. We have continued to deliver leading-edge finance solutions through a unique combination of teamwork and technology.

An exciting opportunity to join the Sales Support Team has become available for an individual who is passionate about Customer Experience. We are looking for a professional with an eye for detail who will reinforce our company values and support our rapid growth plans. As Sales Support Executive, you will process financial agreements and supporting documents, deliver an outstanding Customer Experience when liaising with suppliers and customers and ensure deals are administered ‘right first time’ to achieve SLA and Compliance standards.

Role responsibilities:

• Manage correspondence between the Relationship Directors and Internal Account Managers and their clients (Customers/Introducers/Suppliers)
• Monitor customer accounts and provide exposure to Relationship Directors as and when requested
• Raise finance agreements – Hire Purchase/Finance Lease/Refinance
• Update systems to record all transaction details (telephone conversations, emails, internal communications) to ensure visibility across the business
• Prepare payout documentation accurately and according to company SLAs and Compliance standards
• Complete transaction files and communicate requirements in a timely fashion with particular emphasis on a ‘right first time’ approach
• Carry out know your customer and supplier checks

Key skills required:

• Previous customer service experience
• IT literate- Word, Excel, Outlook
• Ability to work under pressure and meet challenging deadlines and SLAs
• Attention to detail and accuracy
• Excellent verbal and written communication skills
• Previous administration experience within Financial Services industry would be beneficial

So, why would you want to work here? We have a great working environment and we’re an ambitious business. We achieve so much because of our people. Everyone in the business, no matter their team or role can shape the outcome, share ideas, make suggestions, and have their voice heard. It’s a truly collaborative place to work.

At Propel, we embrace hybrid working and with modern offices in Newport, London and Manchester, plus a field-based sales team, you’ll never be too far away from colleagues. This is a hybrid role, with 2 days per week in the Newport office, giving you the best of both worlds.

Benefits you can expect:

• 25 days annual leave + bank holidays
• 2 additional days holiday after 5 years’ service
• Birthday day off
• Opt in Private Medical Insurance
• Subsidised gym membership
• Cycle to Work Scheme
• Buy Annual Leave Scheme
• Half day seasonal shopping
• Auto enrolment pension – 3% employer contribution subject to eligibility
• Life Assurance 3 x basic salary
• Employee Assistance Programme available 24/7
• Company events and reward schemes

We are proud to be a member of Stonewall’s Diversity Champions programme and are committed to improving workplace inclusion.