Business Support and Monitoring Manager

Propel Finance was established in 1996 to provide flexible and accessible finance to SMEs across the country. Now, more than 20 years on, Propel has grown to become one of the UK’s largest, independent finance houses. We have continued to deliver leading-edge finance solutions through a unique combination of teamwork and technology.

From this continued success we are now looking to recruit a Business Support and Monitoring Managerto allow us to continue our exciting growth plans.

Our aim is to take the service we offer to the next level, to push the boundaries of what’s available, and to create great customer experiences consistent with our values. Does that sound like something you’d like to be part of?

Role responsibilities;

Monitoring & Assurance

• Design, implement, and maintain multiple monitoring and quality assurance frameworks aligned to regulatory expectations and business risk appetite.
• Conduct and oversee thematic reviews, file checks, and QA testing across multiple channels.
• Produce clear monitoring reports with findings, risk assessments, and recommendations for remedial action.
• Track and oversee the closure of actions arising from monitoring activity and regulatory feedback.

Regulatory Advisory

• Provide expert compliance advice to business stakeholders on FCA regulation (CONC, PRIN/Consumer Duty, DISP, SYSC), complaints handling, fraud prevention, and data protection.
• Act as a senior point of escalation for complex compliance queries and incidents.
• Support with regulatory horizon scanning and impact assessments for new/changed regulation.

Governance & Reporting

• Support the Head of Compliance with the production of board and committee MI, highlighting key risks, themes, and compliance performance.
• Ensure compliance documentation (policies, procedures, frameworks) is current, proportionate, and effective.

Generalist Compliance Support

• Provide complaints handling support, ensuring adherence to DISP requirements and FCA reporting standards.
• Work with fraud prevention colleagues to maintain strong financial crime controls and support Suspicious Activity Report (SAR) handling.
• Support GDPR compliance through oversight of data protection controls and processes.

Leadership & Collaboration

• Line management responsibilities for up to three monitoring analysts
• Mentor and develop junior compliance colleagues, contributing to succession planning and team resilience.
• Develop strong, constructive relationships with internal teams and external partners.

Key skills required;

• Regulated compliance advisory background with strong monitoring and QA management and implementation skills.
• Significant experience in a compliance role within financial services, ideally credit/asset finance or wider lending sector.
• Strong knowledge of FCA regulation (CONC, PRIN, SYSC, DISP, Consumer Duty).
• Proven experience in compliance monitoring, QA, and building monitoring frameworks.
• Exposure to complaints handling, financial crime/fraud risk, and data protection.
• Strong leadership skills with the ability to mentor, influence, and build credibility.
• Proven experience of designing and implementing monitoring and quality assurance frameworks to identify and minimise risk to the business and our customers.

So, why would you want to work here?

We have a great working environment and we’re an ambitious business. We achieve so much because of our people. Everyone in the business, no matter their team or role can shape the outcome, share ideas, make suggestions, and have their voice heard. It’s a truly collaborative place to work.

At Propel, we embrace hybrid working and with modern offices in Newport, London and Manchester, plus a field-based sales team, you’ll never be too far away from colleagues.

This is a hybrid role, with travel to our Newport office 1 day a week

Benefits you can expect:

• 25 days annual leave + bank holidays
• 2 additional days holiday after 5 years’ service
• Birthday day off
• Opt in Private Medical Insurance
• Subsidised gym membership at £18.75 a month
• Cycle to Work Scheme
• Electric Car Scheme
• Buy Annual Leave Scheme
• Half day seasonal shopping
• Auto enrolment pension – 3% employer contribution subject to eligibility
• Life Assurance 3 x basic salary
• Employee Assistance Programme available 24/7
• Company events and reward schemes

We are proud to be a member of Stonewall’s Diversity Champions programme and are committed to improving workplace inclusion.

The Curve Group is Propel’s outsource partner for Recruitment and a \”Data Processor\”. The Curve Group will hold the information you submit but Propel will have access to it. You can find their privacy policy here: https://www.thecurvegroup.co.uk/privacy-policy/