At a Glance
- Tasks: Support daily operations and deliver outstanding customer service in a collaborative team.
- Company: Join a well-established, rapidly growing sustainable business.
- Benefits: Full-time hours, 20 days annual leave, and a supportive work environment.
- Other info: Opportunity for career growth and to share your ideas for improvement.
- Why this job: Make a real impact while contributing to innovative and sustainable practices.
- Qualifications: Experience in office administration or customer service with strong organisational skills.
We're delighted to be recruiting an Office & Accounts Executive vacancy (Temporary to permanent) on behalf of a well-established and rapidly growing business. This is an excellent opportunity to join an innovative organisation as an Office & Accounts Executive. You will play a key role in supporting daily operations, delivering outstanding customer service and helping to ensure the smooth running of office and order processing functions within a friendly and collaborative team environment.
Full-time, office-based position: Monday to Friday 9am-5pm (35 hours per week)
20 days annual leave plus Bank Holidays
Opportunity to join a growing and successful sustainable business
Supportive team environment with opportunities to contribute ideas and process improvements
Duties and responsibilities:- Process customer orders accurately and efficiently, ensuring all information is recorded correctly
- Act as a key point of contact for customer enquiries, resolving issues professionally and promptly
- Liaise with logistics providers to coordinate deliveries, obtain quotations and resolve transport-related queries
- Maintain accurate customer records and ensure internal systems are updated with relevant information
- Support stock planning activities by working closely with the Operations Manager
- Assist with accounts administration and vendor payment processes as required
- Contribute to operational improvements and support the company's commitment to sustainable business practices
- Previous experience in an Office & Accounts Executive, office administration, customer service or similar administrative role
- Excellent organisational skills with strong attention to detail
- Proven ability to manage multiple tasks and prioritise workload effectively
- Strong communication skills with a customer-focused approach
- Experience working within a busy and fast-paced environment
- Good problem-solving skills and the ability to adapt to changing priorities
- Experience using CRM, order management or business systems would be advantageous
Operations & Accounts Specialist employer: Propel Consult
Join a well-established, award-winning business in East Goscote as an Office Administrator, where you will thrive in a supportive team that values customer service and attention to detail. Enjoy a friendly and professional work environment with opportunities for personal growth, all while benefiting from a competitive hourly wage and the convenience of free parking. This role not only offers a diverse range of administrative tasks but also allows you to engage directly with customers, making it a fulfilling position for those who enjoy a dynamic workplace.
StudySmarter Expert Advice🤫
We think this is how you could land Operations & Accounts Specialist
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Propel Consult. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Propel Consult before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Operations & Accounts Specialist
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Propel Consult:Your cover letter is your chance to shine! Tell us why you want to work at Propel Consult specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Propel Consult!
How to prepare for a job interview at Propel Consult
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
