Partner Success & Growth Manager

Overview

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Prop Firm Match Global FZCO is a leading platform for discovering, comparing, and selecting proprietary trading firms. We provide traders with tools and features for traders to easily compare challenge details, read verified reviews, see audited payout data, and much more, from the top prop firms. The mission is to increase transparency and efficiency in the prop trading industry by helping traders make informed decisions that align with their goals.

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You will potentially play a key role in ensuring our partner firms extract maximum value from the platform and help us build lasting, revenue-aligned relationships. The position blends client onboarding, relationship enablement, strategic account growth, and insight delivery. You\\\'ll act as the primary point of contact and internal advocate for our partner firms while surfacing opportunities to deepen engagement and expand commercial value.

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Responsibilities

1. Drive expansion revenue within existing partner accounts by using data insights to identify, position, and close upsell and cross-sell opportunities while ensuring client value remains clear and measurable.
   • Analyze product usage and engagement data to spot upsell and cross-sell opportunities early
   • Lead strategic expansion discussions with decision-makers using clear ROI and roadmap alignment
   • Collaborate with Sales and Product to define scope, pricing, and packaging for new deals
   • Document all expansion conversations and deal stages in the CRM for pipeline visibility
   • Track and report expansion impact, linking revenue growth to client success metrics
2. Ensure client success and growth through regular check-ins, proactive risk management, clear documentation, and effective cross-team collaboration to share insights and support product and go-to-market strategies.
   • Design and deliver a clear onboarding plan for each client to ensure fast time-to-value
   • Run live walkthroughs, complete technical setup, and set clear success metrics with stakeholders
   • Conduct structured check-ins and QBRs to demonstrate results and identify upsell opportunities
   • Track key data points in the CRM, including all interactions, client history, and risk indicators
   • Identify risks early, align on changing client goals, and adjust engagement plans using data insights
   • Build and maintain SOPs and client-facing docs in Notion, Confluence, or similar
   • Develop lifecycle templates and reusable playbooks for consistency and scale
   • Collaborate across teams to remove blockers, drive adoption, and share client data and insights with Product, Sales, and Leadership to inform roadmap and GTM plans
3. Build and scale strong Partner Success processes and, over time, grow and guide a high-performing team - driving smooth cross-functional collaboration to deliver consistent results.
   • Own and continuously improve core Partner Success workflows, playbooks, and documentation
   • Identify process gaps early and collaborate with Sales, Product, and Marketing to close them
   • Ensure knowledge-sharing across departments to align on client goals and GTM strategy
   • Develop clear handoff and escalation paths with other teams to resolve issues efficiently
   • When team growth begins, onboard, coach, and support team members to maintain quality and accountability.

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• 5+ years in a Partner Success, Customer Success, or Account Management role Fintech/B2B environment
• Proven track record of driving expansion revenue (upsells, cross-sells) and managing strategic accounts
• Strong experience using data and CRM tools (e.g., HubSpot, Salesforce) to track client health, usage, and pipeline
• Confident leading QBRs, strategic check-ins, and commercial conversations with senior stakeholders
• Skilled in creating professional pitch decks for client engagement and internal stakeholders
• Excellent written and verbal communication skills in English
• Strong organizational skills with experience building or managing SOPs, playbooks, or client-facing documentation

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▸ Experience working with partner ecosystems, affiliate networks, or partnership management

▸ Experience, Interest in or familiarity with the prop trading or trading platform industry

▸ Leadership experience managing or mentoring junior team members (or readiness to step into this as the team grows).

Qualifications (continued)

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We believe in hiring with clarity and care. Our process is designed to understand your skills, mindset, and fit - beyond just your resume. You can expect:

• Video self-Introduction: A short async video to share your background, communication style, and personality.
• Task: You’ll complete a short assignment designed to evaluate your professional skillset.
• Discovery Interview with Talent Acquisition Lead: A 30-minute conversation with Ani Meruzhan Margaryan, our TA Lead, to explore your career path and assess values alignment.
• Interview with Head of Partner Relations: A professional interview with Branden Abushanab, Head of Partner Relations, focused on evaluating your experience, technical proficiency, and ability to perform in the core responsibilities of the role.
• Interview with founding team: A conversation with our founders to get to know you on a deeper level, understand your motivation for joining, and discuss how you see yourself contributing to our long-term vision. This stage is also your chance to ask questions, learn more about the company’s culture, and ensure the role is the right fit for you.
• Offer Stage - If successful, we’ll share a casual offer discussion first, followed by a formal written offer.

Benefits

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• ▸ If you don’t meet every single qualification but believe you can excel in the role based on what it requires — we encourage you to apply.
• ▸ We are an equal opportunity employer and welcome applicants from all backgrounds, experiences, and perspectives.
• ▸ Even if it’s not listed as a formal requirement, we truly value candidates who have clear familiarity with the prop trading industry and us, our mission and what we do.

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• ▸ Contribute to a growing platform shaping the future of proprietary trading
• ▸ Work within a flat, collaborative team where your input is valued
• ▸ Competitive compensation, including base pay and benefits
• ▸ 100% medical, dental, and vision coverage (U.S. only), including gender-affirming care
• ▸ Flexible PTO including sick time, holidays, refresh days, and sabbatical leave after five years
• ▸ Work remotely with the flexibility you need to maintain balance and focus.
• ▸ A professional, transparent, and healthy work environment that values both results and people.