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For Companies At a Glance
- Tasks: Lead operational strategy and execution to drive growth and efficiency across the company.
- Company: Join a dynamic fintech firm focused on innovation and collaboration.
- Benefits: Remote work, competitive salary, and opportunities for professional development.
- Why this job: Shape the future of operations in a fast-paced environment and make a real impact.
- Qualifications: 10+ years in scaling operations in tech or fintech, with strong leadership skills.
- Other info: Transparent hiring process with a focus on your experience and values.
The predicted salary is between 72000 - 108000 £ per year.
Location: Remote (CET working hours)
Reports to: CEO
Works closely with: CTO, CFO, Head of HR, Department Heads
Role Mission
The COO ensures that Prop Firm Match’s strategy is translated into consistent, scalable, and measurable execution across all operational functions, enabling revenue growth, customer satisfaction, and internal efficiency - without slowing down innovation or ownership culture. The COO acts as the company’s execution architect and operational partner to C-level leaders, removing friction between teams, strengthening delivery systems, and building scalable operating models that support rapid growth.
Top 3 Performance Objectives
- Build a scalable operating model that enables fast, reliable execution (first 90 days → later on)
- Map, standardize, and optimize core workflows across Operations, Customer Support, Delivery, and Internal Systems
- Clarify ownership, escalation paths, and decision rights across operational functions
- Establish consistent operating rhythms (planning, execution tracking, reviews)
- Reduce execution bottlenecks and dependency on founders for day-to-day delivery
- Align cross-functional execution with company strategy and performance systems (within 3–4 months)
- Partner with CEO, CTO, CFO, and HR to translate company strategy into departmental execution priorities
- Support rollout of company-wide KPI / OKR frameworks and execution dashboards
- Ensure operational metrics reflect real business outcomes, not just activity
- Embed accountability through quarterly planning, progress reviews, and corrective action loops
- Strengthen service delivery, customer experience, and leadership capacity to support growth (later on)
- Improve operational readiness of Customer Support and Delivery teams for increasing volume and complexity
- Implement service quality standards, feedback loops, and continuous improvement processes
- Coach department heads on execution discipline, prioritization, and operational leadership
- Build scalable management practices that reduce chaos while preserving autonomy
Success Indicators
- Scalable operating model adopted across operational teams
- Clear execution cadence across departments
- Improved service and support KPIs
- Faster project delivery and fewer cross-team blockers
- Reduced dependency on founders for operational problem-solving
- Positive leadership feedback on execution reliability and clarity.
Requirements
- At least 10 years of proven experience to scale operations in high-growth tech or fintech environments. You have led operational systems through rapid growth, ambiguity, and constant change - building structure without slowing teams down.
- Strong track record of cross-functional execution at executive level. You have partnered closely with Product, Finance, Revenue, and HR leaders to turn strategy into coordinated execution, not just optimize your own department.
- Experience building operating models in remote, async-first organizations. You know how to create clarity, accountability, and momentum across distributed teams without relying on heavy meetings or top-down control.
- Ability to design and run performance and execution frameworks (KPIs, OKRs, cadences). You have implemented goal-setting, tracking, and review systems that actually improve outcomes, not just reporting.
- Leadership style based on influence, ownership, and problem-solving. You enable leaders, remove obstacles, and build strong managers instead of becoming the escalation point for every operational issue.
Hiring Process
We keep our process simple, transparent, and respectful of your time. Here’s what to expect:
- Application review & shortlisting: We carefully review all applications and shortlist candidates whose background and experience best match the role’s performance objectives and leadership scope.
- Context-setting survey: Shortlisted candidates will complete a short survey to help us understand their experience, decision-making style, and approach to operational leadership before moving into live conversations.
- Discovery interview with HR: A conversation with the Head of HR, focused on your career journey, motivation, and values alignment.
- Business & operations interview with CFO: A focused discussion around execution discipline, operational decision-making, financial awareness, and how operations support sustainable growth.
- Leadership interviews: You’ll have a couple of shorter conversations with members of the leadership team (e.g., CEO, CTO), depending on current priorities. These conversations focus on collaboration style, ownership, and executive partnership.
- Practical task (paid, if applicable): For some candidates, we may include a short, paid practical task to better understand how you approach real operational challenges. This task will be relevant to the role and respectful of your time.
- Offer stage: If there’s a strong mutual fit, we’ll start with an informal offer discussion, followed by a formal written offer.
Chief Operating Officer (COO) in London employer: Prop Firm Match Global – FZCO
Contact Detail:
Prop Firm Match Global – FZCO Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Chief Operating Officer (COO) in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the lookout for a COO role. You never know who might have the inside scoop on an opportunity that’s not even advertised yet.
✨Tip Number 2
Prepare for those interviews by researching the company inside out. Understand their mission, values, and recent developments. This way, you can tailor your responses to show how you can help them achieve their goals.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or mentors to refine your answers and get comfortable discussing your experience. The more you practice, the more confident you'll feel when it counts.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets the attention it deserves. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Chief Operating Officer (COO) in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the COO role. Highlight your experience in scaling operations and cross-functional execution, as these are key for us at StudySmarter.
Showcase Your Leadership Style: We want to see how you lead! Share examples of how you've influenced teams and removed obstacles in your previous roles. This will help us understand your approach to operational leadership.
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity, so make sure your achievements and experiences are easy to read and directly related to the job description.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Prop Firm Match Global – FZCO
✨Know Your Numbers
As a COO, you'll need to demonstrate your understanding of key performance indicators (KPIs) and operational metrics. Brush up on relevant data from your previous roles and be ready to discuss how you've used these metrics to drive growth and efficiency.
✨Showcase Cross-Functional Collaboration
Highlight your experience working with various departments like Product, Finance, and HR. Prepare examples that illustrate how you've successfully aligned teams towards common goals and resolved conflicts, ensuring smooth execution across functions.
✨Emphasise Remote Leadership Skills
Since this role is remote, it's crucial to convey your ability to lead distributed teams effectively. Share specific strategies you've implemented to maintain clarity and accountability without relying on excessive meetings or micromanagement.
✨Prepare for Practical Scenarios
Expect to tackle real operational challenges during the interview process. Think through potential scenarios you might face in this role and prepare your approach to problem-solving, focusing on how you would build scalable operating models and improve service delivery.
