At a Glance
- Tasks: Support customers in planning and implementing Cyber Security Training and Awareness programmes.
- Company: Join Proofpoint, a global leader in cybersecurity with a mission to safeguard the digital world.
- Benefits: Enjoy competitive pay, comprehensive benefits, and a flexible work environment.
- Other info: Be part of a vibrant culture that values diversity and encourages personal growth.
- Why this job: Make a real impact by helping customers enhance their cybersecurity awareness and training.
- Qualifications: Bachelor’s degree or equivalent experience; strong communication and customer management skills.
The predicted salary is between 30000 - 40000 £ per year.
About Us: Proofpoint is a global leader in human- and agent-centric cybersecurity. We protect how people, data, and AI agents connect across email, cloud, and collaboration tools. Over 80 of the Fortune 100, 10,000 large enterprises, and millions of smaller organizations trust Proofpoint to stop threats, prevent data loss, and build resilience across their people and AI workflows. Our mission is simple: safeguard the digital world and empower people to work securely and confidently. Join us in our pursuit to defend data and protect people.
How We Work: At Proofpoint you’ll be part of a global team that breaks barriers to redefine cybersecurity guided by our BRAVE core values:
- Bold in how we dream and innovate
- Responsive to feedback, challenges and opportunities
- Accountable for results and best in class outcomes
- Visionary in future focused problem-solving
- Exceptional in execution and impact
The Role: As the Zen Guide Premium Services Representative this role involves working directly with and supporting our customers in all markets. The Premium Services (PS) Rep will guide PS customers as they plan and implement their Cyber Security Training and Awareness programs.
Your day to day:
- Work with customers to plan their annual Security Training and Assessment program.
- Develop implementation and communication strategies.
- Create and launch training assignments, assessment campaigns, and status reports.
- Resolve low-level technical issues related to ZenGuide Security software.
- Follow approved escalation processes for other software concerns.
- Manage a load of PS accounts and keep updated statuses for each customer in our CRM system.
- Provide detailed updates for customer interactions and planning sessions.
Qualifications:
- Bachelor’s degree or an equivalent combination of education and work experience.
- Excellent written and oral communication skills, with a solid understanding of SaaS.
- Strong interpersonal and customer management skills.
- Demonstrated ability to develop technical skills (experience with HTML, Salesforce, Splunk, Microsoft Excel, and Smartsheet is a plus).
- Excellent time management skills.
- Adaptive skills, learns quickly, asks questions, and solves and resolves independently.
- High energy, confidence, and enthusiastic attitude.
Why Proofpoint? At Proofpoint, we believe that an exceptional career experience includes a comprehensive compensation and benefits package. Here are just a few reasons you’ll love working with us:
- Competitive compensation
- Comprehensive benefits
- Career success on your terms
- Flexible work environment
- Annual wellness and community outreach days
- Always on recognition for your contributions
- Global collaboration and networking opportunities
Our Culture: Our culture is rooted in values that inspire belonging, empower purpose and drive success-every day, for everyone. We encourage applications from individuals of all backgrounds, experiences, and perspectives. If you need accommodation during the application or interview process, please reach out to accessibility@proofpoint.com.
How to Apply: Interested? Submit your application along with any supporting information- we can’t wait to hear from you!
ZenGuide Premium Services Representative employer: Proofpoint
At Proofpoint, we pride ourselves on being a leading employer in the cybersecurity sector, offering a dynamic work environment that fosters innovation and collaboration. Our commitment to employee growth is evident through our comprehensive benefits package, flexible work arrangements, and a culture that values diversity and inclusion. Join us to be part of a global team dedicated to safeguarding the digital world while enjoying opportunities for personal and professional development.
StudySmarter Expert Advice🤫
We think this is how you could land ZenGuide Premium Services Representative
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Proofpoint on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by diving deep into Proofpoint's mission and values. Show us how your skills align with our BRAVE core values. We love seeing candidates who are genuinely passionate about what we do!
✨Tip Number 3
Practice your communication skills! As a Premium Services Representative, you'll need to convey complex ideas simply. Try explaining cybersecurity concepts to a friend or family member to sharpen your skills.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your enthusiasm for the role can leave a lasting impression. We appreciate candidates who take that extra step!
We think you need these skills to ace ZenGuide Premium Services Representative
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for cybersecurity shine through! We want to see how excited you are about the role and our mission at Proofpoint. A little passion goes a long way in making your application stand out.
Tailor Your Application:Make sure to customise your application to reflect the specific skills and experiences that align with the ZenGuide Premium Services Representative role. Highlight your communication skills and any relevant technical experience, as these are key to what we’re looking for.
Be Clear and Concise:Keep your writing clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon unless it’s relevant, and make sure to proofread for any typos or errors before hitting send!
Apply Through Our Website:We encourage you to submit your application directly through our website. This ensures that your application gets to the right people quickly and efficiently. Plus, it’s super easy to do!
How to prepare for a job interview at Proofpoint
✨Know Your Stuff
Before the interview, make sure you understand Proofpoint's mission and values. Familiarise yourself with their cybersecurity solutions and how they help customers. This will show your genuine interest in the role and the company.
✨Show Off Your Communication Skills
As a Premium Services Representative, you'll need to communicate effectively with customers. Practice articulating your thoughts clearly and confidently. Consider doing mock interviews with friends or using video recordings to refine your delivery.
✨Demonstrate Your Problem-Solving Skills
Be prepared to discuss how you've tackled challenges in previous roles. Think of specific examples where you resolved technical issues or improved customer satisfaction. This will highlight your ability to adapt and find solutions independently.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the role or the company culture. This shows that you're engaged and interested in how you can contribute to Proofpoint's success.
