At a Glance
- Tasks: Provide top-notch technical support and customer service to our clients.
- Company: Join Proofpoint, a leader in human-centric cybersecurity trusted by Fortune 100 companies.
- Benefits: Enjoy competitive pay, flexible work options, and comprehensive benefits.
- Other info: Opportunities for learning and development in a collaborative environment.
- Why this job: Be part of a dynamic team that values innovation and customer satisfaction.
- Qualifications: Bachelor's degree in tech or relevant experience in customer support required.
The predicted salary is between 28800 - 43200 £ per year.
About Us:
We are the leader in human-centric cybersecurity. Half a million customers, including 87 of the Fortune 100, rely on Proofpoint to protect their organizations. We’re driven by a mission to stay ahead of bad actors and safeguard the digital world. Join us in our pursuit to defend data and protect people.
How We Work:
At Proofpoint, you’ll be part of a global team that breaks barriers to redefine cybersecurity, guided by our BRAVE core values: Bold in how we dream and innovate, Responsive to feedback, challenges, and opportunities, Accountable for results and best-in-class outcomes, Visionary in future-focused problem-solving, Exceptional in execution and impact.
Company overview
Proofpoint is one of the fastest growing publicly listed cyber security firmsglobally(multiple Gartner MQ and Forrester Wave leader),protecting Social Media, Cloud applications, mobile apps and Email channels.
People are at the heart of our award-winning line-up of cybersecurity solutions, and the people who work here are the key to our success. We’re customer-focused, collaborative and committed to excellence. Through a culture of diversity, honesty and initiative, we deliver meaningful innovation that helps manage today’s biggest threats.
The Role
We are seeking a Technical Customer Support Specialist to join our team in a hybrid work environment.
Do you have a passion for educating customers on technology solutions?
Here in Proofpoint\'s Customer Support team, we take pride in delighting & empowering our customers by providing superior customer service and believe a friendly & helpful personality teamed with technical acumen are the keys to success.
Do you have the need for speed?
As our customer base continues to grow and our technology solutions are constantly updated, we strive to work efficiently & effectively in a fast-paced, rapidly changing environment. That means we also need to be excellent at multi-tasking and prioritizing.
Ever spend time learning something new, just because you were curious?
As part of a quickly expanding support team, we each have the opportunity to become subject matter experts! We value someone who can learn independently and quickly.
Have a desire to work independently AND part of a team?
We also believe it’s important to have demonstrated the ability to work independently or part of a team. While most the work we do is independent, we work as a team to meet the needs of all of our customers using collaborative techniques with others on the team.
Your day to day
- Ensure high quality customer service and technical troubleshooting to both internal (Proofpoint Employees) and external customers (Administrators)
- Proactively research and integrate product changes into daily support process
- Maintain a consultative approach to customer support and program implementation
- Act as an intermediary between customers & internal teams to resolve escalated & technical issues
- Maintain the customer-facing knowledge-base documentation
- Perform other duties as assigned
What you bring to the team
- Bachelor’s degree in a technology-related program, or an equivalent combination of education and work experience in a customer support role required, preferably supporting a SaaS product
- Experience troubleshooting browsers, networks, and general HTML is an added bonus
- Must enjoy the rewards and challenges of a large dynamic, collaborative group
- Adaptive skills, learns quickly, asks questions, and solves and resolves independently
- High energy, confidence, and enthusiastic attitude for customer support
- Demonstrate innate customer care with strong verbal and written communication skills
- Demonstrate smart decision making with attention to detail
- Ability to identify resources and achieve exceptional customer satisfaction
Why Proofpoint
We are wholly devoted to helping our customers protect their greatest assets and biggest security risk: their people. That’s why we’re a pioneer in next-generation cybersecurity — and why more than half of the Fortune 100 trust us as a security partner. We welcome candidates from all walks of life. Apply today and explore your future #LifeAtPFPT #AB1
Why Proofpoint? At Proofpoint, we believe that an exceptional career experience includes a comprehensive compensation and benefits package. Here are just a few reasons you’ll love working with us:
• Competitive compensation
• Comprehensive benefits
• Learning & Development: We are committed to the growth and development of our team members, offering a range of programs including leadership and professional development workshops, stretch project assignments, and mentoring opportunities to help employees reach their full potential.
• Flexible work environment: [Remote options, hybrid schedules, flexible hours, etc.].
• Annual wellness and community outreach days
• Always on recognition for your contributions
• Global collaboration and networking opportunities
Our Culture:
Our culture is rooted in values that inspire belonging, empower purpose and drive success-every day, for everyone. We encourage applications from individuals of all backgrounds, experiences, and perspectives. If you need accommodation during the application or interview process, please reach out to accessibility@proofpoint.com . How to Apply Interested? Submit your application here https://www.proofpoint.com/us/company/careers . We can’t wait to hear from you!
#J-18808-LjbffrTechnical Support Representative in Belfast employer: Proofpoint
At Proofpoint, we pride ourselves on being a leader in human-centric cybersecurity, offering a dynamic and inclusive work environment that fosters growth and innovation. Our commitment to employee development is reflected in our comprehensive benefits package, flexible work arrangements, and a culture that values collaboration and diversity. Join us to be part of a global team dedicated to protecting people and data while enjoying meaningful career advancement opportunities.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Representative in Belfast
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Proofpoint. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Proofpoint before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Technical Support Representative in Belfast
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Proofpoint:Your cover letter is your chance to shine! Tell us why you want to work at Proofpoint specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Proofpoint!
How to prepare for a job interview at Proofpoint
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
