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For Companies At a Glance
- Tasks: Provide top-notch technical support and customer service to our clients.
- Company: Join Proofpoint, a leader in human-centric cybersecurity trusted by Fortune 100 companies.
- Benefits: Enjoy competitive pay, flexible work options, and comprehensive benefits.
- Why this job: Be part of a dynamic team that values innovation and customer satisfaction.
- Qualifications: Bachelor's degree in tech or relevant experience in customer support required.
- Other info: Opportunities for learning and development in a collaborative environment.
The predicted salary is between 28800 - 43200 £ per year.
About Us:
We are the leader in human-centric cybersecurity. Half a million customers, including 87 of the Fortune 100, rely on Proofpoint to protect their organizations. We’re driven by a mission to stay ahead of bad actors and safeguard the digital world. Join us in our pursuit to defend data and protect people.
How We Work:
At Proofpoint, you’ll be part of a global team that breaks barriers to redefine cybersecurity, guided by our BRAVE core values: Bold in how we dream and innovate, Responsive to feedback, challenges, and opportunities, Accountable for results and best-in-class outcomes, Visionary in future-focused problem-solving, Exceptional in execution and impact.
Company overview
Proofpoint is one of the fastest growing publicly listed cyber security firmsglobally(multiple Gartner MQ and Forrester Wave leader),protecting Social Media, Cloud applications, mobile apps and Email channels.
People are at the heart of our award-winning line-up of cybersecurity solutions, and the people who work here are the key to our success. We’re customer-focused, collaborative and committed to excellence. Through a culture of diversity, honesty and initiative, we deliver meaningful innovation that helps manage today’s biggest threats.
The Role
We are seeking a Technical Customer Support Specialist to join our team in a hybrid work environment.
Do you have a passion for educating customers on technology solutions?
Here in Proofpoint\’s Customer Support team, we take pride in delighting & empowering our customers by providing superior customer service and believe a friendly & helpful personality teamed with technical acumen are the keys to success.
Do you have the need for speed?
As our customer base continues to grow and our technology solutions are constantly updated, we strive to work efficiently & effectively in a fast-paced, rapidly changing environment. That means we also need to be excellent at multi-tasking and prioritizing.
Ever spend time learning something new, just because you were curious?
As part of a quickly expanding support team, we each have the opportunity to become subject matter experts! We value someone who can learn independently and quickly.
Have a desire to work independently AND part of a team?
We also believe it’s important to have demonstrated the ability to work independently or part of a team. While most the work we do is independent, we work as a team to meet the needs of all of our customers using collaborative techniques with others on the team.
Your day to day
- Ensure high quality customer service and technical troubleshooting to both internal (Proofpoint Employees) and external customers (Administrators)
- Proactively research and integrate product changes into daily support process
- Maintain a consultative approach to customer support and program implementation
- Act as an intermediary between customers & internal teams to resolve escalated & technical issues
- Maintain the customer-facing knowledge-base documentation
- Perform other duties as assigned
What you bring to the team
- Bachelor’s degree in a technology-related program, or an equivalent combination of education and work experience in a customer support role required, preferably supporting a SaaS product
- Experience troubleshooting browsers, networks, and general HTML is an added bonus
- Must enjoy the rewards and challenges of a large dynamic, collaborative group
- Adaptive skills, learns quickly, asks questions, and solves and resolves independently
- High energy, confidence, and enthusiastic attitude for customer support
- Demonstrate innate customer care with strong verbal and written communication skills
- Demonstrate smart decision making with attention to detail
- Ability to identify resources and achieve exceptional customer satisfaction
Why Proofpoint
We are wholly devoted to helping our customers protect their greatest assets and biggest security risk: their people. That’s why we’re a pioneer in next-generation cybersecurity — and why more than half of the Fortune 100 trust us as a security partner. We welcome candidates from all walks of life. Apply today and explore your future #LifeAtPFPT #AB1
Why Proofpoint? At Proofpoint, we believe that an exceptional career experience includes a comprehensive compensation and benefits package. Here are just a few reasons you’ll love working with us:
• Competitive compensation
• Comprehensive benefits
• Learning & Development: We are committed to the growth and development of our team members, offering a range of programs including leadership and professional development workshops, stretch project assignments, and mentoring opportunities to help employees reach their full potential.
• Flexible work environment: [Remote options, hybrid schedules, flexible hours, etc.].
• Annual wellness and community outreach days
• Always on recognition for your contributions
• Global collaboration and networking opportunities
Our Culture:
Our culture is rooted in values that inspire belonging, empower purpose and drive success-every day, for everyone. We encourage applications from individuals of all backgrounds, experiences, and perspectives. If you need accommodation during the application or interview process, please reach out to accessibility@proofpoint.com . How to Apply Interested? Submit your application here https://www.proofpoint.com/us/company/careers . We can’t wait to hear from you!
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Technical Support Representative employer: Proofpoint
Contact Detail:
Proofpoint Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Representative
✨Tip Number 1
Familiarise yourself with Proofpoint's products and services. Understanding their cybersecurity solutions will not only help you answer questions during the interview but also demonstrate your genuine interest in the company and its mission.
✨Tip Number 2
Showcase your technical troubleshooting skills by preparing examples of past experiences where you've successfully resolved customer issues. Be ready to discuss specific scenarios that highlight your ability to think on your feet and adapt quickly.
✨Tip Number 3
Emphasise your collaborative spirit. Since the role requires working both independently and as part of a team, be prepared to share instances where you've effectively collaborated with others to achieve a common goal.
✨Tip Number 4
Demonstrate your enthusiasm for learning. Proofpoint values individuals who are curious and eager to expand their knowledge, so be sure to mention any relevant courses or self-directed learning you've undertaken in technology or customer support.
We think you need these skills to ace Technical Support Representative
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Technical Support Representative position. Understand the key responsibilities and required skills, such as technical troubleshooting and customer service.
Tailor Your CV: Customise your CV to highlight relevant experience in customer support and any technical skills that align with the role. Emphasise your ability to work independently and as part of a team, as well as your problem-solving capabilities.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and customer service. Mention specific examples of how you've successfully resolved customer issues in the past and how you embody the company's BRAVE core values.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects attention to detail, which is crucial for a role in technical support.
How to prepare for a job interview at Proofpoint
✨Show Your Technical Skills
As a Technical Support Representative, it's crucial to demonstrate your technical acumen. Be prepared to discuss your experience with troubleshooting browsers, networks, and HTML. You might even be asked to solve a technical problem during the interview, so brush up on your skills!
✨Emphasise Customer Service Experience
Proofpoint values exceptional customer service. Share specific examples from your past roles where you went above and beyond to help customers. Highlight your ability to maintain a friendly and helpful attitude, even in challenging situations.
✨Demonstrate Adaptability
The role requires working in a fast-paced environment, so showcase your adaptability. Discuss instances where you've successfully managed multiple tasks or adapted to changes quickly. This will show that you're ready for the dynamic nature of the job.
✨Prepare Questions About the Company
Show your interest in Proofpoint by preparing thoughtful questions about their products, culture, and future goals. This not only demonstrates your enthusiasm but also gives you insight into whether the company aligns with your values and career aspirations.
