At a Glance
- Tasks: Drive security value and cyber resiliency for enterprise customers while advising at the executive level.
- Company: Join Proofpoint, a leader in cybersecurity trusted by Fortune 100 companies.
- Benefits: Competitive pay, flexible work, wellness days, and global networking opportunities.
- Other info: Inclusive culture that values diverse backgrounds and perspectives.
- Why this job: Make a real impact in cybersecurity while building relationships with top executives.
- Qualifications: Experience in customer success, technical expertise, and strong communication skills required.
The predicted salary is between 70000 - 80000 £ per year.
About Us: Proofpoint is a global leader in human- and agent-centric cybersecurity. We protect how people, data, and AI agents connect across email, cloud, and collaboration tools. Over 80 of the Fortune 100, 10,000 large enterprises, and millions of smaller organizations trust Proofpoint to stop threats, prevent data loss, and build resilience across their people and AI workflows. Our mission is simple: safeguard the digital world and empower people to work securely and confidently. Join us in our pursuit to defend data and protect people.
How We Work: At Proofpoint you’ll be part of a global team that breaks barriers to redefine cybersecurity guided by our BRAVE core values:
- Bold in how we dream and innovate
- Responsive to feedback, challenges and opportunities
- Accountable for results and best in class outcomes
- Visionary in future focused problem-solving
- Exceptional in execution and impact
The Role: The Technical Account Manager (TAM) is a strategic customer advisor and business outcome leader who partners with enterprise customers to drive measurable security value and cyber resiliency. This is a senior, consultative role that operates at the intersection of technology and business strategy—engaging at the CISO and executive level while maintaining the technical depth necessary to guide complex Proofpoint deployments. The TAM serves as a trusted executive consultant, proactively identifying strategic risks, architecting adoption and value realization plans, and coaching customers on aligning Proofpoint capabilities to their broader security and business frameworks. While the role has evolved to lead with strategic advisory, a strong technical and security software foundation remains essential. Successful candidates will bring executive presence, commercial acumen, and a proven track record of driving customer outcomes at the enterprise level—combined with deep experience in Linux, messaging, and cloud security environments. Above all, they will have a passion for ensuring a top-quality customer experience.
Your Day-to-Day:
- Strategic & Advisory (~50%): Drive business outcomes aligned to customer security and organizational goals, ensuring measurable ROI across the Proofpoint investment. Serve as a strategic risk advisor—proactively identifying and mitigating renewal, adoption, and security posture risks before they impact the customer. Act as an executive consultant—building trusted relationships at CISO/VP level, delivering strategic insights and forward-looking recommendations. Architect adoption and value realization plans that ensure customers maximize the full breadth of their Proofpoint deployment. Coach customers on cyber resiliency strategy—aligning Proofpoint capabilities to their broader security framework and organizational risk tolerance. Lead executive business reviews and strategic planning sessions, articulating security value in business terms.
- Technical & Operational (~50%): Maintain technical expertise across the Proofpoint platform—staying current on product capabilities, integrations, and roadmap. Understand the customer’s unique security goals, business requirements, network configuration, and Proofpoint deployment; proactively make recommendations to improve security posture and system performance. Act as a technical advocate to manage and monitor interactions with the Proofpoint technical support team, proactively escalating issues and feature requests. Conduct proactive health checks and provide system performance recommendations aligned to the customer’s deployment. Provide insight on industry trends, the security landscape, best practices, and product roadmaps affecting the customer’s business. Assist customers with setting goals and success criteria for their Proofpoint deployment, and provide reports to track key metrics and progress. Conduct weekly status calls, monthly management calls, and periodic executive-level business reviews.
Qualifications:
- Strategic & Business Competencies: Proven ability to drive measurable business outcomes for enterprise customers—translating technical capabilities into tangible security and business value. Executive presence and demonstrated experience engaging at C-suite and VP level, including CISOs, CIOs, and business unit leaders. Strategic risk assessment and advisory experience—ability to identify adoption gaps, renewal risks, and security posture vulnerabilities proactively. Strong commercial acumen—solid understanding of ARR, renewals, customer lifetime value, and the commercial dimensions of customer success. Experience building and executing customer success and adoption strategies at scale. Ability to translate technical capabilities into business value narratives tailored to executive audiences.
- Technical Foundation: Extensive industry experience in a client/professional services, sales engineering, senior support engineering, IT operations management, or senior engineer role with exposure to multiple technology areas. Maintain technical expertise across the Proofpoint platform and the broader cybersecurity landscape. Knowledge of data communication concepts and technologies—specifically email, networking, and cloud services. Knowledge of Linux, SMTP, and MySQL. Working knowledge of Windows, Active Directory, and Microsoft Exchange. A history of successfully leading and directing technical staff through crisis situations. Knowledge of project management principles and strong time management skills. Ability to effectively work in a team environment as well as independently. Fluency in English is required. Fluency in Spanish, German, French, Italian or other languages beneficial.
Preferred experience:
- Background in cybersecurity consulting or advisory roles.
- Experience with customer success methodologies and frameworks (e.g., Gainsight, CSQL, QBR models).
- Track record of influencing customer retention, expansion, and NPS improvement.
- Adaptable and willing to learn new technologies as the threat landscape evolves.
- Very strong customer service and excellent communications skills, both written and oral.
Why Proofpoint? At Proofpoint, we believe that an exceptional career experience includes a comprehensive compensation and benefits package. Here are just a few reasons you’ll love working with us:
- Competitive compensation
- Comprehensive benefits
- Career success on your terms
- Flexible work environment
- Annual wellness and community outreach days
- Always on recognition for your contributions
- Global collaboration and networking opportunities
Our Culture: Our culture is rooted in values that inspire belonging, empower purpose and drive success-every day, for everyone. We encourage applications from individuals of all backgrounds, experiences, and perspectives. If you need accommodation during the application or interview process, please reach out to accessibility@proofpoint.com.
How to Apply: Interested? Submit your application along with any supporting information- we can’t wait to hear from you!
Technical Account Manager employer: Proofpoint
Proofpoint is an excellent employer for those seeking a dynamic role in the tech industry, particularly as a Cloud SRE Associate in Belfast. With a commitment to employee growth, competitive compensation, and a flexible work environment, Proofpoint fosters a culture of innovation and collaboration, making it an ideal place for professionals eager to make a meaningful impact in the realm of security products.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Account Manager
✨Get Involved in the Cybersecurity Community
Diving into the cybersecurity community is key for landing that full-time gig. Join forums like Reddit's r/cybersecurity or attend local meetups to connect with industry veterans and other job seekers. Networking is everything in this field—don’t just be a passive lurker!
✨Show Off Your Skills with Capture the Flag Competitions
Participate in Capture the Flag (CTF) competitions; these are not just a fun way to boost your skills but also a chance to showcase your talent to potential employers. Many companies, including Proofpoint, love seeing candidates who actively engage in these challenges.
✨Tailor Your Online Presence
Make sure your LinkedIn and any professional profiles reflect your cybersecurity expertise. Share your projects, whether they’re personal or from a previous role, to catch the eye of hiring managers. This is how they’ll find your passion and commitment to the field!
✨Apply Directly Through Proofpoint
Don’t forget to head straight to our website and check out any openings for cybersecurity roles at Proofpoint. Applying directly can sometimes give you an edge, especially if you can mention that you've been following our work or engaging in the community.
We think you need these skills to ace Technical Account Manager
Some tips for your application 🫡
Show off your technical skills:In cybersecurity, it's crucial to highlight your technical prowess. Make sure your CV showcases specific skills like network security, penetration testing, or threat analysis. If you have relevant certifications (like CEH or CISSP), pop those on the front page to grab attention!
Tailor your portfolio for the role:Even for a full-time role, a portfolio can set you apart. If you've worked on any cybersecurity projects—be it CTF challenges, security assessments, or research papers—include these in your application. This demonstrates not just your skills, but also your hands-on experience!
Use real-world examples:When writing your cover letter, don’t just stick to your qualifications. Share real-world examples of how you’ve tackled security issues or vulnerabilities. This gives the hiring team at Proofpoint insight into your practical problem-solving abilities and makes your application memorable.
Demonstrate your passion for cybersecurity:Cybersecurity is an ever-evolving field, so show us that you’re always learning! Mention any recent courses, webinars, or industry events you’ve attended. This not only exhibits your enthusiasm but also signals to Proofpoint that you’re committed to staying ahead in the game.
How to prepare for a job interview at Proofpoint
✨Sharpen Your Technical Skills
For a role in cybersecurity, it’s essential to be up-to-date with the latest tools and techniques. Brush up on your knowledge of firewalls, intrusion detection systems, and vulnerability assessment tools. Be ready to discuss specific scenarios where you’ve applied these skills, as hands-on experience can really set us apart in interviews.
✨Prepare for Scenario-Based Questions
Expect the interviewers at Proofpoint to throw in some hypothetical situations to see how you’d handle them. Think about common security breaches or incidents and be prepared to explain how you would respond. This not only shows your problem-solving skills but also your understanding of real-world cybersecurity challenges.
✨Highlight Your Certifications
Certifications like CompTIA Security+, CISSP, or CEH can give you a significant edge in a full-time role in cybersecurity. Make sure to mention these during your interview and be prepared to discuss what you learned through those certifications and how they relate to the position at Proofpoint.
✨Show Your Passion for Cybersecurity
Since you’re going for a full-time gig, showing genuine enthusiasm for the field can make all the difference. Share any personal projects, blogs, or communities you’re part of that relate to cybersecurity. This not only showcases your passion but also your commitment to staying engaged in this ever-evolving field.
