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- Tasks: Lead implementations of Proofpoint solutions and maintain customer relationships.
- Company: Proofpoint is a top cybersecurity firm protecting organisations from cyber threats.
- Benefits: Enjoy remote work flexibility and be part of a passionate, diverse team.
- Why this job: Join a culture of collaboration and innovation while making a real impact in cybersecurity.
- Qualifications: Technical experience in email security and customer-facing roles is essential.
- Other info: This role is fully remote within specified European countries.
The predicted salary is between 36000 - 60000 £ per year.
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It\’s fun to work in a company where people truly BELIEVE in what they\’re doing!
We\’re committed to bringing passion and customer focus to the business.
Corporate Overview
Proofpoint is a leading cybersecurity company protecting organizations’ greatest assets and biggest risks vulnerabilities in people. With an integrated suite of cloud-based solutions, Proofpoint helps companies around the world stop targeted threats, safeguard their data, and make their users more resilient against cyber attacks. Leading organizations of all sizes, including more than half of the Fortune 1000, rely on Proofpoint for people-centric security and compliance solutions mitigating their most critical risks across email, the cloud, social media, and the web.
We are singularly devoted to helping our customers protect their greatest assets and biggest security risk their people. That’s why we’re a leader in next-generation cybersecurity.
The Role
Proofpoint is looking for a proactive, responsible, highly motivated Professional Services Consultant to join our EMEA team in leading implementations of Proofpoint solutions and maintaining technical relationships with our enterprise customers.
The role will demand interaction with large scale enterprises at senior levels, as well as with technical staff within the traditional IT organization. This individual will engage directly with customers to implement Proofpoint solutions.
The successful candidate will have sound technical experience and skills, blended with strong interpersonal and communication skills. They must be able to take responsibility and accept accountability for successful customer engagements and partner technical relationships.
This is a highly technical role where a strong background in email security is required. It requires “hands-on” work deploying and integrating Proofpoint technologies including working in complex product and infrastructure configurations, problem troubleshooting and isolation, performance tuning and optimization, training the customers on product features, escalating product defects and issues and driving them towards resolution while managing the customer.
This remote role can be based in the European countries listed above.
Your day-to-day
- Engage with enterprise customers as a Proofpoint product expert to implement Proofpoint solutions, typically using remote web conferencing tools. Implementation activities include installation, configuration, troubleshooting, customization, testing, and documentation.
- Provide technical expertise and real-life experience in creating solutions, designs, proof of concept and implementation
- Drive high levels of customer satisfaction
- Be a strong voice for your customers into the Marketing and Engineering teams to improve the product and ensure that Proofpoint deployments successful.
- Coordinate with multiple parties, internal departments as well as the customer and partners, to ensure timely and satisfactory resolution to technical issues and completion of projects
- Define and document the best practice techniques, processes, templates, and architectures for use by the greater field organization
- Provide knowledge transfer to customers and partners on Proofpoint products and security best practices
What you bring to the team
- Hands-on technical experience in a customer-facing technical field such as professional services, sales engineering, or technical support
- Experience in large systems design and project implementation for enterprise email environments
- English mandatory and additional languages a bonus
Italian, German, French, Spanish
- Strong messaging infrastructure system administration experience (eg, Sendmail, Exchange, Exchange Online, Microsoft 365, Google Workspace)
- The ideal candidate will have experience with Proofpoint products and technologies system administration experience
- Broad technical knowledge of Internet products and technologies
- A good understanding of Internet protocols and how they work, particularly SMTP, HTTP, LDAP, PKI
- Knowledge of networking topology, TCP/IP protocol, network configuration and components (firewalls, routers, etc.)
- Ability to work at all levels of the organization both technically and politically
- Experience of DLP concepts and products
Why Proofpoint
Protecting people is at the heart of our award-winning lineup of cybersecurity solutions, and the people who work here are the key to our success. We’re a customer-focused and a driven-to-win organization with leading-edge products. We are an inclusive, diverse, multinational company that believes in culture fit, but more importantly ‘culture-add’, and we strongly encourage people from all walks of life to apply.
We believe in hiring the best and the brightest to help cultivate our culture of collaboration and appreciation. Apply today and explore your future at Proofpoint!
If you like wild growth and working with happy, enthusiastic over-achievers, you\’ll enjoy your career with us!
Seniority level
-
Seniority level
Not Applicable
Employment type
-
Employment type
Full-time
Job function
-
Job function
Information Technology
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Industries
Computer and Network Security and Software Development
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Sr. Professional Services Consultant employer: Proofpoint
Contact Detail:
Proofpoint Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sr. Professional Services Consultant
✨Tip Number 1
Familiarise yourself with Proofpoint's products and services. Understanding their suite of cybersecurity solutions will not only help you during interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of Proofpoint on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations, which can be beneficial during your application process.
✨Tip Number 3
Prepare to discuss your hands-on technical experience in detail. Be ready to share specific examples of past projects where you've implemented email security solutions, as this will showcase your expertise and problem-solving skills.
✨Tip Number 4
Highlight your interpersonal skills during any interactions. Since the role involves engaging with enterprise customers, demonstrating your ability to communicate effectively and build relationships will set you apart from other candidates.
We think you need these skills to ace Sr. Professional Services Consultant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in professional services, particularly in cybersecurity and email security. Use keywords from the job description to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for cybersecurity and your understanding of Proofpoint's mission. Mention specific experiences that align with the responsibilities of the role, such as customer engagement and technical implementation.
Showcase Technical Skills: In your application, emphasise your hands-on technical experience with email security systems and any relevant technologies. Provide examples of past projects where you successfully implemented solutions or resolved complex issues.
Highlight Interpersonal Skills: Since this role involves interaction with enterprise customers, make sure to highlight your strong communication and interpersonal skills. Share examples of how you've built relationships and ensured customer satisfaction in previous roles.
How to prepare for a job interview at Proofpoint
✨Showcase Your Technical Expertise
As a Sr. Professional Services Consultant, you'll need to demonstrate your hands-on technical experience, especially in email security. Be prepared to discuss specific projects where you've implemented similar solutions and how you tackled challenges.
✨Communicate Effectively
Strong interpersonal and communication skills are crucial for this role. Practice articulating complex technical concepts in a way that is easy for non-technical stakeholders to understand. This will show your ability to engage with both technical staff and senior-level executives.
✨Prepare for Customer Engagement Scenarios
Expect to be asked about how you would handle customer interactions. Prepare examples of how you've driven customer satisfaction in previous roles, particularly in high-pressure situations or when troubleshooting issues.
✨Understand Proofpoint's Products
Familiarise yourself with Proofpoint's suite of solutions and their unique selling points. Being able to discuss how these products can mitigate risks and enhance security will demonstrate your commitment and understanding of the company's mission.
