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For Companies At a Glance
- Tasks: Drive product adoption and growth through strategic partnerships in cybersecurity.
- Company: Join Proofpoint, a leader in human-centric cybersecurity.
- Benefits: Competitive pay, flexible work, wellness days, and global networking opportunities.
- Why this job: Make a real impact in cybersecurity while helping partners succeed.
- Qualifications: 5+ years in Customer Success or Channel Management with strong analytical skills.
- Other info: Inclusive culture that values diverse backgrounds and experiences.
The predicted salary is between 36000 - 60000 £ per year.
About Us
Proofpoint is a global leader in human- and agent-centric cybersecurity. We protect how people, data, and AI agents connect across email, cloud, and collaboration tools. Our mission is to safeguard the digital world and empower people to work securely and confidently. Join us in our pursuit to defend data and protect people.
How We Work
At Proofpoint you’ll be part of a global team that breaks barriers to redefine cybersecurity guided by our BRAVE core values:
- Bold in how we dream and innovate
- Responsive to feedback, challenges and opportunities
- Accountable for results and best in class outcomes
- Visionary in future focused problem-solving
- Exceptional in execution and impact
About the Role
We are seeking a highly motivated Customer Success Manager who can work with our Channel Partners to drive product adoption, growth, and long-term customer health through partners. In this role, you’ll collaborate with channel partners to ensure end customers successfully onboard, realize measurable value, and expand their use of our solutions, ultimately leading to renewal and growth. You will act as a strategic advisor and advocate for the Partner to ensure they are bringing all the right resources to keep our customers healthy and growing.
Responsibilities
- Execution and delivery to lift renewals
- Create a trusted relationship with GTM teams at a select group of named Proofpoint Partners
- Ensure that our key Customer Success offers are being regularly delivered to a Partner’s customer base with a focus on upcoming renewal cycles
- Advise Partners proactively on where and how to run Customer Success for Proofpoint
- Be data driven in how and where you spend your time to identify the accounts and Partner teams that will most impact our results
- Be hyper reactive to customer issues that arise and help Partners get them solved before it creates churn risk in the future
- Support partners in business reviews and escalation management
- Data and reporting
- Closely track execution to be able to report on activities, risks, and outcomes
- Forecast retention risks for your Partners 2+ quarters ahead
- Cross-Functional Collaboration
- Work with Channel Sales teams to align partner strategy, incentives, and execution
- Provide structured feedback loops to improve partner programs and the customer lifecycle
What You Bring
- 5+ years in Customer Success, Channel Management, Account Management, or equivalent SaaS experience
- Technical knowledge of Cybersecurity products with Proofpoint knowledge an advantage
- Experience working within a partner-led or reseller-driven go-to-market model (preferred)
- Ability to build trust quickly with both partners and executive-level customer stakeholders
- Strong analytical skills—comfortable interpreting product usage data and customer health signals
- Excellent communication, presentation, and facilitation skills
- A passion for helping customers achieve outcomes and a mindset for continuous improvement
Success in This Role Looks Like
- Partners are confident, engaged, and performing as true customer success multipliers
- Customers achieve strong product adoption and recognize the value of our products
- Consistently high retention and expansion rates across the partner-driven portfolio
Why Proofpoint?
At Proofpoint, we believe that an exceptional career experience includes a comprehensive compensation and benefits package. Here are just a few reasons you’ll love working with us:
- Competitive compensation
- Comprehensive benefits
- Career success on your terms
- Flexible work environment
- Annual wellness and community outreach days
- Always on recognition for your contributions
- Global collaboration and networking opportunities
Our Culture
Our culture is rooted in values that inspire belonging, empower purpose and drive success-every day, for everyone. We encourage applications from individuals of all backgrounds, experiences, and perspectives. If you need accommodation during the application or interview process, please reach out to accessibility@proofpoint.com.
How to Apply
Interested? Submit your application along with any supporting information—we can’t wait to hear from you!
Sr. Partner Success Manager, EMEA employer: Proofpoint
Contact Detail:
Proofpoint Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sr. Partner Success Manager, EMEA
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Proofpoint on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by understanding Proofpoint's products and values. Show us how your experience aligns with their mission to safeguard the digital world. Be ready to discuss how you can drive partner success!
✨Tip Number 3
Practice your storytelling skills! We love hearing about your past successes, especially in customer success or channel management. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and show your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Sr. Partner Success Manager, EMEA
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Partner Success Manager role. Highlight your experience in Customer Success and Channel Management, and show how your skills align with Proofpoint's mission and values.
Showcase Your Achievements: Don’t just list your responsibilities; share specific achievements that demonstrate your impact in previous roles. Use metrics where possible to illustrate how you’ve driven product adoption or improved customer retention.
Be Authentic: Let your personality shine through in your application. We want to see who you are beyond your qualifications. Share your passion for helping customers and any relevant experiences that showcase your commitment to continuous improvement.
Apply Through Our Website: We encourage you to submit your application directly through our website. This ensures it gets to the right people quickly and helps us keep track of all applications efficiently. Plus, it’s super easy!
How to prepare for a job interview at Proofpoint
✨Know Your Stuff
Make sure you brush up on your knowledge of cybersecurity products, especially those offered by Proofpoint. Familiarise yourself with their solutions and how they help customers achieve success. This will show that you're not just interested in the role but also genuinely invested in the company's mission.
✨Build a Connection
During the interview, focus on building rapport with your interviewers. Share relevant experiences where you've successfully collaborated with partners or clients. Highlight your ability to create trusted relationships, as this is crucial for a Partner Success Manager.
✨Be Data-Driven
Prepare to discuss how you've used data to drive decisions in previous roles. Bring examples of how you've tracked customer health signals or product usage data to improve outcomes. This aligns perfectly with the analytical skills they're looking for.
✨Show Your Passion
Express your enthusiasm for helping customers achieve their goals. Talk about your mindset for continuous improvement and how you’ve gone above and beyond to ensure customer success in past positions. This will resonate well with their core values and mission.