At a Glance
- Tasks: Support customers in planning and implementing Cyber Security Training and Awareness programs.
- Company: Join Proofpoint, a global leader in cybersecurity with a mission to protect people and data.
- Benefits: Enjoy competitive pay, comprehensive benefits, and a flexible work environment.
- Other info: Be part of a culture that values diversity, belonging, and personal growth.
- Why this job: Make a real impact in cybersecurity while developing your skills in a dynamic team.
- Qualifications: Bachelor’s degree or equivalent experience; strong communication and customer management skills required.
The predicted salary is between 30000 - 40000 £ per year.
About Us
Proofpoint is a global leader in human‑ and agent‑centric cybersecurity. We protect how people, data, and AI agents connect across email, cloud, and collaboration tools. Over 80 of the Fortune 100, 10,000 large enterprises, and millions of smaller organizations trust Proofpoint to stop threats, prevent data loss, and build resilience across their people and AI workflows. Our mission is to safeguard the digital world and empower people to work securely and confidently. Join us in our pursuit to defend data and protect people.
How We Work
At Proofpoint you’ll be part of a global team that breaks barriers to redefine cybersecurity guided by our BRAVE core values:
- Bold in how we dream and innovate
- Responsive to feedback, challenges and opportunities
- Accountable for results and best in class outcomes
- Visionary in future focused problem‑solving
- Exceptional in execution and impact
The Role
This role involves working directly with and supporting our customers in all markets. The Premium Services (PS) Rep will guide PS customers as they plan and implement their Cyber Security Training and Awareness programs.
Your day to day:
- Work with customers to plan their annual Security Training and Assessment program.
- Develop implementation and communication strategies.
- Create and launch training assignments, assessment campaigns, and status reports.
- Resolve low‑level technical issues related to ZenGuide Security software.
- Follow approved escalation processes for other software concerns.
- Manage a load of PS accounts and keep updated statuses for each customer in our CRM system.
- Provide detailed updates for customer interactions and planning sessions.
Qualifications
- Bachelor’s degree or an equivalent combination of education and work experience.
- Excellent written and oral communication skills, with a solid understanding of SaaS.
- Strong interpersonal and customer management skills.
- Demonstrated ability to develop technical skills (experience with HTML, Salesforce, Splunk, Microsoft Excel, and Smartsheet is a plus).
- Excellent time management skills.
- Adaptive skills, learns quickly, asks questions, and solves and resolves independently.
- High energy, confidence, and enthusiastic attitude.
Why Proofpoint
At Proofpoint, we believe that an exceptional career experience includes a comprehensive compensation and benefits package. Here are just a few reasons you’ll love working with us:
- Competitive compensation
- Comprehensive benefits
- Career success on your terms
- Flexible work environment
- Annual wellness and community outreach days
- Always on recognition for your contributions
- Global collaboration and networking opportunities
Our Culture
Our culture is rooted in values that inspire belonging, empower purpose and drive success—every day, for everyone. We encourage applications from individuals of all backgrounds, experiences, and perspectives. If you need accommodation during the application or interview process, please reach out to accessibility@proofpoint.com.
How To Apply
Interested? Submit your application along with any supporting information – we can’t wait to hear from you!
ZenGuide Premium Services Representative in Reading employer: Proofpoint
At Proofpoint, we pride ourselves on being a global leader in cybersecurity, offering a dynamic work environment that fosters innovation and collaboration. As a ZenGuide Premium Services Representative, you'll enjoy competitive compensation, comprehensive benefits, and flexible working arrangements, all while contributing to a mission that empowers individuals and organisations to work securely. Our inclusive culture, rooted in our BRAVE values, ensures that every employee feels valued and has the opportunity for personal and professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land ZenGuide Premium Services Representative in Reading
✨Tip Number 1
Get to know the company inside out! Research Proofpoint's mission, values, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral—definitely a win!
✨Tip Number 3
Prepare for the interview by practising common questions related to customer service and cybersecurity. Think about how your skills align with the role of ZenGuide Premium Services Representative and be ready to share examples.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the position. Plus, it keeps you on their radar!
We think you need these skills to ace ZenGuide Premium Services Representative in Reading
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the ZenGuide Premium Services Representative role. We want to see how you can contribute to our mission of safeguarding the digital world!
Show Off Your Communication Skills:Since excellent written communication is key for this role, ensure your application is clear, concise, and free of errors. We love a well-structured application that reflects your ability to communicate effectively!
Highlight Relevant Experience:Don’t forget to mention any experience you have with SaaS or customer management. We’re looking for candidates who can hit the ground running, so showcase your relevant skills and past achievements!
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Proofpoint
✨Know Your Stuff
Before the interview, make sure you understand Proofpoint's mission and values. Familiarise yourself with their cybersecurity solutions and how they empower customers. This will show your genuine interest in the role and help you connect your skills to their needs.
✨Showcase Your Communication Skills
As a Premium Services Representative, excellent communication is key. Prepare examples of how you've effectively communicated with customers in the past. Practice articulating your thoughts clearly and confidently, as this will be crucial during the interview.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss how you've tackled challenges in previous roles. Think of specific instances where you resolved technical issues or improved processes. This will highlight your adaptability and problem-solving skills, which are essential for the role.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the company culture. This not only shows your enthusiasm but also helps you gauge if Proofpoint is the right fit for you. Consider asking about their approach to customer training and how they measure success in the Premium Services team.
