At a Glance
- Tasks: Lead technical support for strategic customers and manage crisis responses.
- Company: Join Proofpoint, a leader in human-centric cybersecurity, protecting organisations worldwide.
- Benefits: Enjoy competitive pay, flexible work options, wellness days, and continuous learning opportunities.
- Other info: Diverse and inclusive workplace welcoming applicants from all backgrounds.
- Why this job: Be part of a mission-driven team redefining cybersecurity while fostering a culture of collaboration.
- Qualifications: 4+ years in technical roles with strong customer service and communication skills required.
The predicted salary is between 36000 - 60000 £ per year.
About Us
Proofpoint is a global leader in human- and agent-centric cybersecurity. We protect how people, data, and AI agents connect across email, cloud, and collaboration tools. Over 80 of the Fortune 100, 10,000 large enterprises, and millions of smaller organizations trust Proofpoint to stop threats, prevent data loss, and build resilience across their people and AI workflows. Our mission is simple safeguard the digital world and empower people to work securely and confidently. Join us in our pursuit to defend data and protect people.
About Us
Proofpoint is a global leader in human- and agent-centric cybersecurity. We protect how people, data, and AI agents connect across email, cloud, and collaboration tools. Over 80 of the Fortune 100, 10,000 large enterprises, and millions of smaller organizations trust Proofpoint to stop threats, prevent data loss, and build resilience across their people and AI workflows. Our mission is simple safeguard the digital world and empower people to work securely and confidently. Join us in our pursuit to defend data and protect people.
How We Work
- Bold in how we dream and innovate
- Responsive to feedback, challenges and opportunities
- Accountable for results and best in class outcomes
- Visionary in future focused problem-solving
- Exceptional in execution and impact
The Role
The Technical Account Manager (TAM) is a strategic customer advisor and business outcome leader who partners with enterprise customers to drive measurable security value and cyber resiliency. This is a senior, consultative role that operates at the intersection of technology and business strategy—engaging at the CISO and executive level while maintaining the technical depth necessary to guide complex Proofpoint deployments. The TAM serves as a trusted executive consultant, proactively identifying strategic risks, architecting adoption and value realization plans, and coaching customers on aligning Proofpoint capabilities to their broader security and business frameworks. While the role has evolved to lead with strategic advisory, a strong technical and security software foundation remains essential. Successful candidates will bring executive presence, commercial acumen, and a proven track record of driving customer outcomes at the enterprise level—combined with deep experience in Linux, messaging, and cloud security environments. Above all, they will have a passion for ensuring a top-quality customer experience.
Your Day-to-Day
Strategic & Advisory (~50%)
- Drive business outcomes aligned to customer security and organizational goals, ensuring measurable ROI across the Proofpoint investment.
- Serve as a strategic risk advisor—proactively identifying and mitigating renewal, adoption, and security posture risks before they impact the customer.
- Act as an executive consultant—building trusted relationships at CISO/VP level, delivering strategic insights and forward-looking recommendations.
- Architect adoption and value realization plans that ensure customers maximize the full breadth of their Proofpoint deployment.
- Coach customers on cyber resiliency strategy—aligning Proofpoint capabilities to their broader security framework and organizational risk tolerance.
- Lead executive business reviews and strategic planning sessions, articulating security value in business terms.
Technical & Operational (~50%)
- Maintain technical expertise across the Proofpoint platform—staying current on product capabilities, integrations, and roadmap.
- Understand the customer’s unique security goals, business requirements, network configuration, and Proofpoint deployment; proactively make recommendations to improve security posture and system performance.
- Act as a technical advocate to manage and monitor interactions with the Proofpoint technical support team, proactively escalating issues and feature requests.
- Conduct proactive health checks and provide system performance recommendations aligned to the customer’s deployment.
- Provide insight on industry trends, the security landscape, best practices, and product roadmaps affecting the customer’s business.
- Assist customers with setting goals and success criteria for their Proofpoint deployment, and provide reports to track key metrics and progress.
- Conduct weekly status calls, monthly management calls, and periodic executive-level business reviews.
Qualifications
Strategic & Business Competencies
- Proven ability to drive measurable business outcomes for enterprise customers—translating technical capabilities into tangible security and business value.
- Executive presence and demonstrated experience engaging at C-suite and VP level, including CISOs, CIOs, and business unit leaders.
- Strategic risk assessment and advisory experience—ability to identify adoption gaps, renewal risks, and security posture vulnerabilities proactively.
- Strong commercial acumen—solid understanding of ARR, renewals, customer lifetime value, and the commercial dimensions of customer success.
- Experience building and executing customer success and adoption strategies at scale.
- Ability to translate technical capabilities into business value narratives tailored to executive audiences.
Technical Foundation
- Extensive industry experience in a client/professional services, sales engineering, senior support engineering, IT operations management, or senior engineer role with exposure to multiple technology areas.
- Maintain technical expertise across the Proofpoint platform and the broader cybersecurity landscape.
- Knowledge of data communication concepts and technologies—specifically email, networking, and cloud services.
- Knowledge of Linux, SMTP, and MySQL.
- Working knowledge of Windows, Active Directory, and Microsoft Exchange.
- A history of successfully leading and directing technical staff through crisis situations.
- Knowledge of project management principles and strong time management skills.
- Ability to effectively work in a team environment as well as independently.
- Fluency in English is required.
- Fluency in Spanish, German, French, Italian or other languages beneficial
Preferred Experience
- Background in cybersecurity consulting or advisory roles.
- Experience with customer success methodologies and frameworks (e.g., Gainsight, CSQL, QBR models).
- Track record of influencing customer retention, expansion, and NPS improvement.
- Adaptable and willing to learn new technologies as the threat landscape evolves.
- Very strong customer service and excellent communications skills, both written and oral.
Why Proofpoint?
- Competitive compensation
- Comprehensive benefits
- Career success on your terms
- Flexible work environment
- Annual wellness and community outreach days
- Always on recognition for your contributions
- Global collaboration and networking opportunities
Our Culture
Our culture is rooted in values that inspire belonging, empower purpose and drive success-every day, for everyone.
We encourage applications from individuals of all backgrounds, experiences, and perspectives. If you need accommodation during the application or interview process, please reach out to accessibility@proofpoint.com.
Technical Account Manager in Reading employer: Proofpoint
Proofpoint is an excellent employer for those seeking a dynamic role in the tech industry, particularly as a Cloud SRE Associate in Belfast. With a commitment to employee growth, competitive compensation, and a flexible work environment, Proofpoint fosters a culture of innovation and collaboration, making it an ideal place for professionals eager to make a meaningful impact in the realm of security products.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Account Manager in Reading
✨Tip Number 1
Familiarise yourself with Proofpoint's BRAVE core values. Understanding how these values shape the company culture will help you align your responses during interviews and demonstrate that you're a good fit for their team.
✨Tip Number 2
Network with current or former employees on platforms like LinkedIn. Engaging with them can provide insights into the role and the company, and they might even offer tips on how to stand out in your application.
✨Tip Number 3
Prepare to discuss specific technical scenarios you've encountered in previous roles. Be ready to explain how you handled crises or complex customer interactions, as this will showcase your problem-solving skills and customer service experience.
✨Tip Number 4
Research the latest trends in cybersecurity, particularly those related to human-centric security. Being knowledgeable about current challenges and solutions in the industry will help you engage in meaningful conversations during interviews.
We think you need these skills to ace Technical Account Manager in Reading
Some tips for your application 🫡
Understand the Role:Before applying, make sure you fully understand the responsibilities and requirements of the Technical Account Manager position. Tailor your application to highlight relevant experience in technical leadership, customer service, and project management.
Highlight Relevant Experience:In your CV and cover letter, emphasise your experience with Linux, messaging, and cloud services. Provide specific examples of how you've successfully interfaced with customers and managed technical projects.
Showcase Communication Skills:Since this role requires excellent communication skills, ensure your application reflects your ability to convey complex technical information clearly. Use concise language and structure your documents well to demonstrate your written communication prowess.
Align with Company Values:Proofpoint values being BRAVE—Bold, Responsive, Accountable, Visionary, and Exceptional. Make sure to weave these values into your application by providing examples of how you've embodied these traits in your previous roles.
How to prepare for a job interview at Proofpoint
✨Understand the Company Culture
Before your interview, take some time to research Proofpoint's BRAVE values. Understanding their culture and how they prioritise customer service will help you align your answers with what they value most.
✨Showcase Your Technical Skills
Be prepared to discuss your technical expertise, especially in areas like Linux, email systems, and cloud services. Bring examples of past projects where you successfully applied these skills to solve problems or improve processes.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities in crisis situations. Think of specific instances where you led a team through a technical challenge and be ready to explain your thought process and actions.
✨Demonstrate Strong Communication Skills
As a Technical Account Manager, you'll need to communicate effectively with both technical and non-technical stakeholders. Practice explaining complex concepts in simple terms, and be ready to discuss how you've done this in previous roles.
