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- Tasks: Manage customer renewals and drive retention in Spanish-speaking markets.
- Company: Join Proofpoint, a leader in cybersecurity with a global impact.
- Benefits: Competitive pay, flexible work, wellness days, and global networking.
- Why this job: Make a difference in cybersecurity while building strong customer relationships.
- Qualifications: Fluent in Spanish and English, with experience in account management.
- Other info: Dynamic culture focused on collaboration and personal growth.
The predicted salary is between 36000 - 60000 £ per year.
About Us: Proofpoint is a global leader in human- and agent-centric cybersecurity. We protect how people, data, and AI agents connect across email, cloud, and collaboration tools. Over 80 of the Fortune 100, 10,000 large enterprises, and millions of smaller organizations trust Proofpoint to stop threats, prevent data loss, and build resilience across their people and AI workflows. Our mission is simple: safeguard the digital world and empower people to work securely and confidently.
How We Work: At Proofpoint you will be part of a global team that breaks barriers to redefine cybersecurity guided by our BRAVE core values:
- Bold in how we dream and innovate
- Responsive to feedback, challenges and opportunities
- Accountable for results and best in class outcomes
- Visionary in future focused problem-solving
- Exceptional in execution and impact
The Renewals Account Manager (Spanish-Speaking) is responsible for managing the full renewals lifecycle for assigned customers within Spanish-speaking regions. This role focuses on driving customer retention, minimizing churn, identifying upsell opportunities, and ensuring a seamless renewal experience. The ideal candidate is fluent in Spanish and English, customer-obsessed, commercially minded, and highly organized.
Key Responsibilities
- Renewals Management
- Own and manage a portfolio of customer renewals across Spanish-speaking markets.
- Deliver accurate and timely renewal quotes, ensuring alignment with pricing policies and contract terms.
- Drive early engagement motions to secure on-time and early renewals.
- Maintain high forecast accuracy for renewal bookings.
- Customer Engagement
- Build trusted relationships with customer stakeholders (admins, procurement, IT, finance).
- Conduct proactive outreach throughout the renewal cycle to understand needs, risks, and potential growth opportunities.
- Communicate clearly and confidently in Spanish and English across written and verbal channels.
- Churn & Risk Mitigation
- Identify, document, and mitigate churn risks early in the cycle.
- Collaborate cross-functionally with Customer Success, Sales, Support, and Finance to resolve blockers and secure retention.
- Develop customer-specific renewal strategies to reduce contraction and maximize lifetime value.
- Commercial Acumen
- Negotiate renewal terms, uplift exceptions, and multi-year proposals to drive mutually beneficial outcomes.
- Identify expansion signals and partner with RAMs for upsell/cross-sell motions.
- Ensure pricing integrity and adherence to discount guidelines.
- Operational Excellence
- Maintain accurate CRM data (e.g., Salesforce) including renewal stages, risk notes, and quote details.
- Track performance metrics such as ARR and churn rates.
- Prepare justifications for approvals, including uplift reduction and non-standard terms requests.
- Continuously improve processes and contribute to playbooks for Spanish-speaking markets.
Required Qualifications
- Fluency in Spanish and English (written and verbal).
- Experience in renewal management, account management, customer success, or sales.
- Strong negotiation and objection-handling skills.
- Excellent organizational skills with the ability to manage a high-volume book of business.
- Proficiency with CRM and quoting tools (e.g., Salesforce, CPQ).
- Ability to work autonomously while collaborating with cross-functional teams.
Preferred Qualifications
- Experience in SaaS or subscription-based business models.
- Understanding of procurement practices in LATAM and/or Spain.
- Multilingual beyond Spanish/English (optional).
- Experience with forecasting and commercial sales analytics.
Success Metrics
- Gross Renewal Rate (GRR)
- Net Renewal Rate (NRR)
- On-Time Renewal Rate
- Forecast Accuracy
- Discount/Uplift Integrity
- Customer Satisfaction and Retention
Why Proofpoint?
At Proofpoint, we believe that an exceptional career experience includes a comprehensive compensation and benefits package. Here are just a few reasons you will love working with us:
- Competitive compensation
- Comprehensive benefits
- Career success on your terms
- Flexible work environment
- Annual wellness and community outreach days
- Always on recognition for your contributions
- Global collaboration and networking opportunities
Our Culture: Our culture is rooted in values that inspire belonging, empower purpose and drive success every day, for everyone. We encourage applications from individuals of all backgrounds, experiences, and perspectives. If you need accommodation during the application or interview process, please reach out to us.
How to Apply
Interested? Submit your application along with any supporting information - we can’t wait to hear from you.
Renewals Account Manager in Reading employer: Proofpoint
Contact Detail:
Proofpoint Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Renewals Account Manager in Reading
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Proofpoint on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by understanding Proofpoint's mission and values. Be ready to discuss how your skills align with their BRAVE core values. Show them you're not just a fit for the role, but for the company culture too!
✨Tip Number 3
Practice your pitch! You’ll want to clearly articulate your experience in renewals management and customer engagement. Make sure to highlight any successes you've had in reducing churn or driving upsell opportunities.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your enthusiasm for the role can leave a lasting impression. Plus, it shows you’re proactive and genuinely interested in joining the team.
We think you need these skills to ace Renewals Account Manager in Reading
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Renewals Account Manager role. Highlight your experience in renewal management and customer engagement, especially in Spanish-speaking markets. We want to see how you can bring value to our team!
Showcase Your Language Skills: Since this role requires fluency in both Spanish and English, don’t forget to demonstrate your language skills in your application. Use clear and confident language to show us you can communicate effectively with our diverse customer base.
Highlight Your Achievements: When detailing your past experiences, focus on specific achievements related to customer retention and upselling. We love numbers, so if you can quantify your success, even better! It helps us see the impact you've made in previous roles.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy and straightforward!
How to prepare for a job interview at Proofpoint
✨Know Your Stuff
Before the interview, dive deep into Proofpoint's mission and values. Understand their approach to cybersecurity and how they empower customers. This will help you align your answers with their core values and demonstrate that you're a great fit for the Renewals Account Manager role.
✨Showcase Your Bilingual Skills
Since this role requires fluency in both Spanish and English, be prepared to switch between languages during the interview. Practice discussing your experience and skills in both languages to show your comfort level and ability to communicate effectively with diverse stakeholders.
✨Prepare for Scenario Questions
Expect questions about how you would handle specific situations related to renewals and customer engagement. Think of examples from your past experiences where you've successfully mitigated churn risks or negotiated renewal terms. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Demonstrate Your Commercial Acumen
Be ready to discuss your understanding of pricing integrity and negotiation strategies. Highlight any experience you have with SaaS or subscription-based models, and be prepared to share how you've identified upsell opportunities in previous roles. This will show that you can drive mutually beneficial outcomes for both the company and its customers.
