At a Glance
- Tasks: Advise customers on cybersecurity strategies and enhance their security programmes.
- Company: Join Proofpoint, a leader in human-centric cybersecurity.
- Benefits: Competitive pay, flexible work, wellness days, and global networking.
- Other info: Inclusive culture that values diverse backgrounds and experiences.
- Why this job: Make a real impact in cybersecurity while building strong customer relationships.
- Qualifications: 3+ years in tech roles with strong communication and organisational skills.
The predicted salary is between 56700 - 69300 £ per year.
About Us: Proofpoint is a global leader in human- and agent-centric cybersecurity. We protect how people, data, and AI agents connect across email, cloud, and collaboration tools. Over 80 of the Fortune 100, 10,000 large enterprises, and millions of smaller organizations trust Proofpoint to stop threats, prevent data loss, and build resilience across their people and AI workflows. Our mission is simple: safeguard the digital world and empower people to work securely and confidently. Join us in our pursuit to defend data and protect people.
How We Work: At Proofpoint you’ll be part of a global team that breaks barriers to redefine cybersecurity guided by our BRAVE core values:
- Bold in how we dream and innovate
- Responsive to feedback, challenges and opportunities
- Accountable for results and best in class outcomes
- Visionary in future focused problem-solving
- Exceptional in execution and impact
Role purpose: The PSM acts as a technical and strategic adviser to assigned customers, helping them maximize the value of their Proofpoint products and managed services. The role is responsible for customer satisfaction, retention, program maturity and identifying opportunities to expand the customer’s security program.
Primary responsibilities:
- Own and nurture relationships with assigned strategic customers.
- Lead recurring customer meetings covering service performance, system status, key issues, emerging threats and recommended actions.
- Develop and maintain 12-month customer program roadmaps. Identify short- and long-term security program goals.
- Track roadmap deliverables, risks, dependencies and deadlines.
- Provide technical guidance regarding Proofpoint products, features and functionality.
- Coordinate complex production changes involving multiple services or technologies.
- Manage customer escalations and advocate internally for resolution.
- Monitor customer cases for accuracy, progress and compliance with service-level objectives.
- Help customers mature their security posture and demonstrate measurable program value.
- Ensure delivery aligns with service briefs, standard operating procedures and Proofpoint best practices.
Required qualifications:
- At least three years of experience in professional services, client services, sales engineering, senior technical support, IT operations or a similar technical role.
- Experience working across multiple technology areas.
- Understanding of email, networking and data-communication technologies.
- Working knowledge of Windows, Active Directory and Microsoft Exchange.
- Strong written, verbal and customer-facing communication skills.
- Ability to manage multiple priorities independently.
- Strong organization, scheduling and time-management skills.
- Ability to resolve conflict and approach problems from multiple perspectives.
- Experience working in or supporting a 24/7 security operations environment.
- Ability to communicate the evolving cybersecurity threat landscape to customers and internal stakeholders.
Preferred experience: Data Loss Prevention, threat protection or information-security experience and certifications such as CISSP, CISM or PMP.
Why Proofpoint? At Proofpoint, we believe that an exceptional career experience includes a comprehensive compensation and benefits package. Here are just a few reasons you’ll love working with us:
- Competitive compensation
- Comprehensive benefits
- Career success on your terms
- Flexible work environment
- Annual wellness and community outreach days
- Always on recognition for your contributions
- Global collaboration and networking opportunities
Our Culture: Our culture is rooted in values that inspire belonging, empower purpose and drive success-every day, for everyone. We encourage applications from individuals of all backgrounds, experiences, and perspectives. If you need accommodation during the application or interview process, please reach out to accessibility@proofpoint.com.
How to Apply: Interested? Submit your application along with any supporting information- we can’t wait to hear from you!
Summary Location: Reading, England; London, England Type: Full time
Program Strategy Manager II in Reading employer: Proofpoint
At Proofpoint, we pride ourselves on being an exceptional employer that fosters a collaborative and innovative work culture. Our Benelux team is dedicated to employee growth, offering extensive training and development opportunities while working in a dynamic environment that values diversity and inclusion. With competitive benefits and a focus on meaningful work, joining us means becoming part of a mission-driven company committed to protecting organisations from advanced threats.
StudySmarter Expert Advice🤫
We think this is how you could land Program Strategy Manager II in Reading
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Program Strategy Manager II at Proofpoint!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like Proofpoint or be willing to refer you for that Program Strategy Manager II position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from Proofpoint who’s on the lookout for their next Program Strategy Manager II star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Program Strategy Manager II role at Proofpoint!
We think you need these skills to ace Program Strategy Manager II in Reading
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at Proofpoint. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at Proofpoint
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at Proofpoint. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
