At a Glance
- Tasks: Monitor events and assist with alert triage for cybersecurity systems.
- Company: Join Proofpoint, a leader in human-centric cybersecurity.
- Benefits: Competitive pay, flexible work, wellness days, and global networking.
- Other info: Inclusive culture that values diverse backgrounds and perspectives.
- Why this job: Make a real impact in protecting data and empowering secure work.
- Qualifications: Experience in data analysis, customer service, and teamwork.
The predicted salary is between 30000 - 40000 £ per year.
About Us
Proofpoint is a global leader in human- and agent-centric cybersecurity. We protect how people, data, and AI agents connect across email, cloud, and collaboration tools. Over 80 of the Fortune 100, 10,000 large enterprises, and millions of smaller organizations trust Proofpoint to stop threats, prevent data loss, and build resilience across their people and AI workflows. Our mission is simple: safeguard the digital world and empower people to work securely and confidently. Join us in our pursuit to defend data and protect people.
How We Work
- Bold in how we dream and innovate
- Responsive to feedback, challenges and opportunities
- Accountable for results and best in class outcomes
- Visionary in future focused problem-solving
- Exceptional in execution and impact
The Role
Proofpoint’s People Centric Managed Services (PCMS) is looking for an Associate Triage Analyst to support alert triage and operational checks for supported systems. Proofpoint PCMS is responsible for information protection that provides unmatched visibility into data risk by analysing content, behaviour, and threats from a cloud-native console, stopping data loss while saving time and operational cost. The Associate Triage Analyst (ATA) will be responsible for assisting with the monitoring of events for Proofpoint's PCMS customers and escalating all necessary events to the customers via approved escalation paths. TA’s will assist with reporting in support of internal teams and our customers. Ensure all tasks performed adhere to the company’s ISO 27001 Information Security Management System (ISMS). This includes participation in annual information and network security training and acceptance of spot checks on an ad hoc basis to guarantee that Proofpoint is constantly improving upon the organization’s ISMS. Each member of our team must understand the importance of the ISMS and the subsequent handling of client data.
Your day-to-day
- Assist with the monitoring of events for Proofpoint's PCMS customers
- Escalate all necessary events to the clients via approved escalation paths
- Assist customers and internal teams with metrics and reporting from the security platforms
- Improvement of monitoring and alerting for Proofpoint PCMS clients
Qualifications
- Experience analysing data from within a large data set
- Experience in Customer Service
- Experience working or being on a team
- Experience with Microsoft Excel, as well as entire Microsoft Office Suite
Why Proofpoint?
At Proofpoint, we believe that an exceptional career experience includes a comprehensive compensation and benefits package. Here are just a few reasons you’ll love working with us:
- Competitive compensation
- Comprehensive benefits
- Career success on your terms
- Flexible work environment
- Annual wellness and community outreach days
- Always on recognition for your contributions
- Global collaboration and networking opportunities
Our Culture
Our culture is rooted in values that inspire belonging, empower purpose and drive success every day, for everyone. We encourage applications from individuals of all backgrounds, experiences, and perspectives. If you need accommodation during the application or interview process, please reach out to accessibility@proofpoint.com.
How To Apply
Interested? Submit your application along with any supporting information – we can’t wait to hear from you!
Associate Triage Analyst in Reading employer: Proofpoint
Proofpoint is an exceptional employer that prioritises employee growth and well-being, offering a competitive compensation package alongside comprehensive benefits. With a flexible work environment and a culture that fosters collaboration and recognition, employees are empowered to thrive in their careers while contributing to the vital mission of safeguarding the digital world.
StudySmarter Expert Advice🤫
We think this is how you could land Associate Triage Analyst in Reading
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Proofpoint on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by understanding Proofpoint's mission and values. Be ready to discuss how your skills align with their focus on cybersecurity and customer service. Show them you’re not just another candidate!
✨Tip Number 3
Practice common interview questions, especially those related to data analysis and customer service. Use the STAR method (Situation, Task, Action, Result) to structure your answers and make them memorable.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Associate Triage Analyst in Reading
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Associate Triage Analyst role. Highlight any experience with data analysis, customer service, and teamwork to show us you’re a great fit!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re excited about joining Proofpoint and how your background aligns with our mission to safeguard the digital world.
Showcase Your Technical Skills:Since we’re looking for someone familiar with Microsoft Excel and the Office Suite, don’t forget to mention any relevant projects or experiences where you’ve used these tools effectively.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Proofpoint
✨Know Your Cybersecurity Basics
Before the interview, brush up on your knowledge of cybersecurity principles, especially those related to data protection and threat analysis. Familiarise yourself with Proofpoint's mission and how they safeguard digital environments, as this will show your genuine interest in the role.
✨Showcase Your Analytical Skills
Prepare to discuss your experience with analysing large data sets. Think of specific examples where you've successfully identified trends or anomalies. This will demonstrate your ability to handle the responsibilities of an Associate Triage Analyst effectively.
✨Emphasise Teamwork and Communication
Since the role involves collaboration with internal teams and customers, be ready to share experiences that highlight your teamwork and communication skills. Discuss how you’ve worked with others to solve problems or improve processes in previous roles.
✨Familiarise Yourself with Microsoft Office
As proficiency in Microsoft Excel and the Office Suite is essential, practice using these tools before your interview. Be prepared to discuss how you've used them in past roles, particularly in reporting and metrics, to showcase your readiness for the job.
