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For Companies At a Glance
- Tasks: Provide top-notch support to customers and troubleshoot complex technical issues.
- Company: Join Proofpoint, a leading cybersecurity company dedicated to protecting people.
- Benefits: Competitive salary, shift allowance, wellbeing initiatives, and hybrid work options.
- Why this job: Make a real impact in cybersecurity while engaging with customers daily.
- Qualifications: Experience in technical support and strong problem-solving skills required.
- Other info: Flexible interview times and opportunities for career growth in a dynamic environment.
The predicted salary is between 36000 - 60000 £ per year.
Corporate Overview
Proofpoint is a leading cybersecurity company protecting organizations’ greatest assets and biggest risks: vulnerabilities in people. With an integrated suite of cloud-based solutions, Proofpoint helps companies around the world stop targeted threats, safeguard their data, and make their users more resilient against cyber attacks. Leading organizations of all sizes, including more than half of the Fortune 1000, rely on Proofpoint for people-centric security and compliance solutions mitigating their most critical risks across email, the cloud, social media, and the web. We are singularly devoted to helping our customers protect their greatest assets and biggest security risk: their people. That’s why we’re a leader in next-generation cybersecurity.
The Role
Proofpoint is seeking a Product Support Engineer for our Enterprise level products. Our team of Product Support Engineers are highly experienced in providing excellent customer support, continuously interacting with our customers through complex, system-level problem escalations/resolutions in a fast-paced environment.
The role is ideal for those who are passionate about engaging with customers and possess an understanding of email administration and security, however we will consider broader experience gained in a customer-facing, technical environment.
Proofpoint offers a highly competitive salary and benefits package reflecting the 1pm to 10pm shift (with a competitive shift allowance, in addition to your base salary) and including other perks like company-wide wellbeing initiatives.
Product training is provided on our market-leading cybersecurity solutions. Flexible interview appointments are available after 5pm with our interview team. We also offer a Hybrid working environment.
Your day-to-day
- Provide support to administrators & enterprise-level partners during the hours of 1pm to 10pm from Monday to Friday (hours may differ depending on customer demand and business need)
- Provide troubleshooting and technical support of complex technical issues constantly communicating with customers via phone, web-based tools and email
- Manage product escalations, act as a liaison between customers, and various levels of tiered support
- Advise customers regarding the product\’s proper use and address specific systems issues
- Assist customers with consultative queries on product configuration and features
- Provide guidance and mentorship to Associate level team members
- Contribute to knowledgebase and support documentation
What you bring to the team
- Experience in a technical support/helpdesk environment from a previous role
- Experience in problem analysis and resolution of software problems
- Ability to quickly develop as subject matter expert in areas of Proofpoint technologies
- Ability to interact with customers professionally across all interfaces
- Ability to excel in a fast-paced, agile environment where critical thinking and strong problem-solving skills are required for success
- Proven ability to function in a self-directed environment and to collaborate with team members
Nice to have
- Experience with Email Systems, Networking and/or DNS
- Experience with Linux is beneficial
- Innovative thinker who is positive, proactive, and readily embraces change
Why Proofpoint
Protecting people is at the heart of our award-winning cybersecurity solutions, and the people who work here are the key to our success. We’re a customer-focused and a driven-to-win organization with leading-edge products.
We are an inclusive, diverse, multinational company that believes in culture fit, but more importantly ‘culture-add’, and we strongly encourage people from all walks of life to apply.
We believe in hiring the best and the brightest to help cultivate our culture of collaboration and appreciation. Apply today and explore your future at Proofpoint! #LifeAtProofpoint
Our Culture & How to Apply
Our culture is rooted in values that inspire belonging, empower purpose and drive success—every day, for everyone. If you need accommodation during the application or interview process, please reach out to accessibility@proofpoint.com. How to Apply: Submit your application here: https://www.proofpoint.com/us/company/careers
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Product Support Engineer (1pm - 10pm) employer: Proofpoint
Contact Detail:
Proofpoint Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Support Engineer (1pm - 10pm)
✨Tip Number 1
Get to know the company inside out! Research Proofpoint's products and values so you can speak confidently about how you fit into their mission during interviews. This shows you're genuinely interested and ready to contribute.
✨Tip Number 2
Practice your problem-solving skills! Since the role involves troubleshooting complex issues, try simulating some common technical problems and think through how you'd resolve them. This will help you shine in those tricky interview scenarios.
✨Tip Number 3
Network with current employees! Reach out on LinkedIn or join relevant forums to connect with folks at Proofpoint. They can provide insider tips and might even refer you, which can give your application a nice boost.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and serious about joining the team.
We think you need these skills to ace Product Support Engineer (1pm - 10pm)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Product Support Engineer role. Highlight any technical support experience and customer-facing roles you've had, as this will show us you're a great fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about cybersecurity and how your background makes you the perfect candidate for our team. Keep it engaging and personal!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled complex issues in the past. We love seeing candidates who can think critically and resolve problems effectively, especially in a fast-paced environment like ours.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Proofpoint
✨Know Your Stuff
Make sure you brush up on your knowledge of email administration and security. Familiarise yourself with Proofpoint's products and how they protect against cyber threats. This will not only help you answer technical questions but also show your genuine interest in the role.
✨Customer Engagement is Key
Since this role involves a lot of customer interaction, think about your past experiences where you've successfully engaged with customers. Prepare examples that highlight your problem-solving skills and how you’ve handled complex issues in a customer-facing environment.
✨Show Your Problem-Solving Skills
Be ready to discuss specific instances where you've resolved technical problems. Use the STAR method (Situation, Task, Action, Result) to structure your answers, showcasing your critical thinking and ability to thrive in fast-paced situations.
✨Ask Insightful Questions
Prepare thoughtful questions about the team dynamics, the challenges they face, and how success is measured in the role. This shows that you're not just interested in the job, but also in how you can contribute to the team's success.
