At a Glance
- Tasks: Lead strategic initiatives to boost service adoption and revenue growth.
- Company: Join a forward-thinking tech company focused on innovation and collaboration.
- Benefits: Enjoy competitive pay, flexible work, wellness days, and global networking.
- Other info: Dynamic role with opportunities for career advancement and professional development.
- Why this job: Make a real impact by driving customer success and leveraging AI technologies.
- Qualifications: 5+ years in program management or related fields with strong analytical skills.
The predicted salary is between 60000 - 80000 £ per year.
Overview
The Services Program Manager partners with Sales, Customer Success, Services, Marketing, and Product stakeholders to develop and execute go‑to‑market strategies that drive services attach rates, expand recurring revenue, and increase customer adoption of Proofpoint Services offerings.
This role serves as both a strategic and operational leader, helping account teams identify opportunities, position value, and accelerate outcomes.
Key Responsibilities
- Develop and execute Services GTM programs to increase attach rates, bookings, and recurring revenue.
- Partner with Sales leadership, account teams, and other stakeholders to identify growth opportunities and drive execution.
- Create repeatable motions, playbooks, and best practices to improve Services adoption across the customer lifecycle.
- Analyze sales and services performance metrics, establish KPIs, and report on pipeline, attach rates, conversion rates, and ARR growth.
- Serve as a Services subject matter expert and overlay specialist; participate in customer meetings, discovery sessions, workshops, and executive presentations.
- Assist account teams in identifying customer challenges and aligning appropriate Services solutions.
- Collaborate with Services leadership and delivery teams to ensure accurate positioning of service offerings and customer expectations.
- Support strategic opportunities and large account initiatives that require Services expertise.
- Lead cross‑functional initiatives to improve Services sales effectiveness and operational efficiency, coordinating activities across Sales, Services, Marketing, Customer Success, Product, and Operations.
- Identify risks, dependencies, and obstacles that may impact growth objectives and develop mitigation plans.
- Create scalable processes to improve opportunity identification, qualification, and execution.
- Champion AI adoption within Services and field organizations, identifying practical use cases and best practices.
- Leverage AI technologies, including Amazon Q, to automate workflows, generate insights, and enhance decision‑making.
- Stay current on emerging AI capabilities and recommend opportunities to improve business performance.
Qualifications
- Bachelor’s degree in Business, Technology, Marketing, Management, or equivalent experience.
- 5+ years of experience in Program Management, Services Sales, Customer Success, Professional Services, Sales Operations, or related roles.
- Proven experience developing and executing GTM programs that drive revenue growth and business outcomes.
- Strong understanding of Services business models, recurring revenue strategies, and customer lifecycle management.
- Experience partnering with Sales organizations and supporting customer‑facing engagements.
- Demonstrated ability to influence and drive results across cross‑functional teams without direct authority.
- Experience using AI tools and technologies, including Amazon Q or similar platforms, to improve business outcomes.
- Strong analytical skills with experience using data to drive strategic decisions and measure program success.
- Exceptional presentation, communication, and stakeholder management skills.
- Ability to work independently, prioritize effectively, and manage multiple initiatives simultaneously.
- Proven ability to think strategically while executing operationally.
- Strong team player with a collaborative mindset and a bias toward action.
- Experience in cybersecurity, Saa S, cloud, or enterprise software industries.
- Experience supporting Professional Services, Managed Services, Customer Success, or recurring services businesses.
- Knowledge of sales methodologies and enterprise account planning processes.
- Experience building executive‑level presentations, business cases, and GTM plans.
- Familiarity with CRM, BI, and AI‑powered productivity tools.
Benefits
- Competitive compensation
- Comprehensive benefits
- Career success on your terms
- Flexible work environment
- Annual wellness and community outreach days
- Global collaboration and networking opportunities
- Recognition for your contributions
- Equal Employment Opportunity
Proofpoint is an equal‑opportunity employer.
We hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status, or disability.
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Sr. Services Program Manager in City of Westminster employer: Proofpoint
Proofpoint is an excellent employer for those seeking a dynamic role in the tech industry, particularly as a Cloud SRE Associate in Belfast. With a commitment to employee growth, competitive compensation, and a flexible work environment, Proofpoint fosters a culture of innovation and collaboration, making it an ideal place for professionals eager to make a meaningful impact in the realm of security products.
