Director, Global Critical Incident & Customer Success in Belfast

A leading cybersecurity firm in Belfast is seeking a Director of Global Critical Situation Management and Incident Response to enhance customer success. The role involves overseeing urgent customer escalations, managing cross-functional support teams, and implementing strategies to improve service delivery. The ideal candidate will have 7+ years of experience in customer support leadership within B2B SaaS, strong incident management skills, and technical knowledge in cybersecurity. This position promises competitive compensation and a commitment to customer-first service. #J-18808-Ljbffr