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- Tasks: Lead service delivery and manage projects to ensure high-quality outcomes.
- Company: Join ProofID, a leading Identity and Access Management specialist with a global presence.
- Benefits: Enjoy a supportive culture, competitive salary, and opportunities for professional growth.
- Why this job: Make a real impact in revolutionising identity management while working with top-tier clients.
- Qualifications: Proven project management experience and strong IT service management skills required.
- Other info: Be part of a diverse team that values curiosity and collaboration.
The predicted salary is between 43200 - 72000 ÂŁ per year.
ProofID is a leading Identity and Access Management (IAM) specialist. With a global presence, UK HQ and offices in the US, we help organizations effectively manage their digital identities. Our extensive experience with top IAM software vendors enables us to deliver unmatched value as a trusted partner for identity management programs.
At ProofID, our mission is clear - we strive to provide pain-free, secure, and seamless digital user experiences for our clients. Whether it's addressing legacy systems, compliance issues, or M&A transitions, our team has the expertise to navigate complex projects and ensure smooth implementations.
With over 100 employees worldwide, we still maintain a close-knit culture. Join us at ProofID and be part of an exciting journey towards revolutionising identity management while working alongside world-leading customers.
We’re looking for a Senior IT Delivery / Service Manager to lead service operations and delivery across a managed service and agile squad. You’ll ensure stable, high‑quality services while driving a prioritised project backlog, strong governance, RAID management, and commercial control.
What you’ll do- Lead service delivery for a managed service, ensuring reliability, performance, and continuous improvement.
- Ensure projects are delivered on time, to required standard and within budget.
- Oversee delivery of a prioritised project backlog, working with the Product Owner to ensure features are delivered to time, quality, and business value.
- Manage RAID (Risks, Assumptions, Issues, Dependencies) across services and projects, ensuring clear ownership and timely mitigation.
- Handle scope‑related conflicts by aligning stakeholders, clarifying priorities, and ensuring decisions support agreed delivery outcomes.
- Support project governance through structured review meetings, transparent reporting, and proactive stakeholder engagement.
- Manage project commercials, including budgeting, forecasting, vendor spend, and commercial risks.
- Drive incident, problem, and change management to maintain service stability.
- Collaborate with stakeholders, vendors, and other squads to ensure smooth delivery and alignment with organisational goals.
- Proven project‑management experience across agile, waterfall, and hybrid methodologies.
- Strong background in IT service management within a managed service environment.
- Experience in delivery leadership, backlog management, and cross‑functional coordination.
- Solid understanding of RAID management, project governance, financial tracking, and commercial processes.
- Confident conflict‑management skills, especially around scope, prioritisation, and stakeholder alignment.
- Excellent communication and stakeholder‑management skills.
- WE DO GREAT WORK
- WE VALUE OUR CUSTOMERS
- WE SUPPORT OUR COLLEAGUES
- WE ARE CURIOUS
ProofID is an equal opportunity employer. We do not discriminate based on sex, gender identity, ethnicity, religion, sexual orientation, neurodiversity, disability or any other protected basis because we believe the best and brightest come from all walks of life. We aspire to foster a community in which diversity is valued in both our employees and our ideas.
Senior Delivery Manager/Project Manager in Manchester employer: ProofID
Contact Detail:
ProofID Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Delivery Manager/Project Manager in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and engage with professionals on platforms like LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for interviews by researching ProofID and understanding their mission and values. We want to see that you’re genuinely interested in what we do, so be ready to discuss how your experience aligns with our goals in identity management.
✨Tip Number 3
Showcase your project management skills during interviews. Bring examples of how you've successfully managed RAID, delivered projects on time, and handled conflicts. We love hearing about real-life experiences that demonstrate your capabilities!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us that you’re serious about joining our team at ProofID and contributing to our exciting journey.
We think you need these skills to ace Senior Delivery Manager/Project Manager in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Senior Delivery Manager. Highlight your project management experience and any relevant methodologies you've used, like agile or waterfall. We want to see how your skills align with what we do at ProofID!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about identity management and how you can contribute to our mission. Be sure to mention specific experiences that demonstrate your ability to manage projects and lead teams.
Showcase Your Communication Skills: As a Senior Delivery Manager, strong communication is key. In your application, make sure to highlight instances where you've effectively engaged stakeholders or resolved conflicts. We love seeing examples of how you’ve kept everyone on the same page!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates. Plus, it shows us you're keen on joining the ProofID team!
How to prepare for a job interview at ProofID
✨Know Your IAM Stuff
Make sure you brush up on Identity and Access Management concepts. Understand the latest trends and challenges in the field, especially how they relate to legacy systems and compliance issues. This will show that you're not just familiar with the basics but are genuinely interested in the industry.
✨Showcase Your Project Management Skills
Prepare specific examples from your past experiences where you've successfully managed projects using agile, waterfall, or hybrid methodologies. Be ready to discuss how you handled RAID management and ensured projects were delivered on time and within budget.
✨Demonstrate Strong Communication
Since this role involves a lot of stakeholder engagement, practice articulating your thoughts clearly. Think about how you would handle conflicts around scope and prioritisation, and be prepared to share strategies you've used to align stakeholders in the past.
✨Align with Their Values
Familiarise yourself with ProofID's values and think about how your own work ethic aligns with them. Be ready to discuss how you do great work, value customers, support colleagues, and demonstrate curiosity in your professional life.