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- Tasks: Lead service delivery and manage projects to ensure high-quality outcomes.
- Company: Join ProofID, a leading Identity and Access Management specialist with a global presence.
- Benefits: Enjoy a supportive culture, competitive salary, and opportunities for professional growth.
- Why this job: Be part of a team revolutionising identity management for world-leading customers.
- Qualifications: Proven project management experience and strong IT service management skills required.
- Other info: Diverse and inclusive workplace that values curiosity and collaboration.
The predicted salary is between 43200 - 72000 ÂŁ per year.
ProofID is a leading Identity and Access Management (IAM) specialist. With a global presence, UK HQ and offices in the US, we help organizations effectively manage their digital identities. Our extensive experience with top IAM software vendors enables us to deliver unmatched value as a trusted partner for identity management programs.
At ProofID, our mission is clear - we strive to provide pain-free, secure, and seamless digital user experiences for our clients. Whether it's addressing legacy systems, compliance issues, or M&A transitions, our team has the expertise to navigate complex projects and ensure smooth implementations.
With over 100 employees worldwide, we still maintain a close-knit culture. Join us at ProofID and be part of an exciting journey towards revolutionising identity management while working alongside world-leading customers.
We’re looking for a Senior IT Delivery / Service Manager to lead service operations and delivery across a managed service and agile squad. You’ll ensure stable, high‑quality services while driving a prioritised project backlog, strong governance, RAID management, and commercial control.
What you’ll do- Lead service delivery for a managed service, ensuring reliability, performance, and continuous improvement.
- Ensure projects are delivered on time, to required standard and within budget.
- Oversee delivery of a prioritised project backlog, working with the Product Owner to ensure features are delivered to time, quality, and business value.
- Manage RAID (Risks, Assumptions, Issues, Dependencies) across services and projects, ensuring clear ownership and timely mitigation.
- Handle scope‑related conflicts by aligning stakeholders, clarifying priorities, and ensuring decisions support agreed delivery outcomes.
- Support project governance through structured review meetings, transparent reporting, and proactive stakeholder engagement.
- Manage project commercials, including budgeting, forecasting, vendor spend, and commercial risks.
- Drive incident, problem, and change management to maintain service stability.
- Collaborate with stakeholders, vendors, and other squads to ensure smooth delivery and alignment with organisational goals.
- Proven project‑management experience across agile, waterfall, and hybrid methodologies.
- Strong background in IT service management within a managed service environment.
- Experience in delivery leadership, backlog management, and cross‑functional coordination.
- Solid understanding of RAID management, project governance, financial tracking, and commercial processes.
- Confident conflict‑management skills, especially around scope, prioritisation, and stakeholder alignment.
- Excellent communication and stakeholder‑management skills.
- WE DO GREAT WORK
- WE VALUE OUR CUSTOMERS
- WE SUPPORT OUR COLLEAGUES
- WE ARE CURIOUS
ProofID is an equal opportunity employer. We do not discriminate based on sex, gender identity, ethnicity, religion, sexual orientation, neurodiversity, disability or any other protected basis because we believe the best and brightest come from all walks of life. We aspire to foster a community in which diversity is valued in both our employees and our ideas.
Senior Delivery Manager/Project Manager in Bolton employer: ProofID
Contact Detail:
ProofID Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Delivery Manager/Project Manager in Bolton
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and engage with professionals on platforms like LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for interviews by researching ProofID and understanding their mission and values. We want to see that you’re genuinely interested in what we do. Tailor your responses to show how your experience aligns with our goals in identity management.
✨Tip Number 3
Practice your STAR technique for answering behavioural questions. We love hearing about specific situations where you’ve demonstrated your project management skills. Be ready to share examples of how you’ve tackled challenges in service delivery or stakeholder management.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in our minds as we make our decisions. And remember, apply through our website for the best chance!
We think you need these skills to ace Senior Delivery Manager/Project Manager in Bolton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Senior Delivery Manager. Highlight your project management experience and any relevant methodologies you've used. We want to see how your skills align with our mission at ProofID!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about identity management and how you can contribute to our team. Keep it engaging and personal – we love to see your personality come through.
Showcase Your Achievements: When detailing your experience, focus on specific achievements that demonstrate your ability to lead service delivery and manage projects effectively. Numbers and outcomes speak volumes, so don’t hold back!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at ProofID
✨Know Your IAM Stuff
Make sure you brush up on your knowledge of Identity and Access Management. Understand the latest trends, challenges, and solutions in the field. Being able to discuss how you've tackled similar issues in past projects will show that you're not just familiar with the concepts but can also apply them effectively.
✨Showcase Your Project Management Skills
Prepare specific examples from your experience that highlight your project management expertise, especially in agile and hybrid methodologies. Be ready to discuss how you've managed RAID elements and ensured project delivery within budget and timelines. This will demonstrate your capability to lead service operations effectively.
✨Engage with Stakeholders
Since stakeholder management is key for this role, think about how you've successfully aligned different parties in previous projects. Prepare to share stories where you resolved conflicts or clarified priorities, showcasing your communication skills and ability to drive consensus.
✨Understand Their Values
Familiarise yourself with ProofID's values and be prepared to discuss how you embody them. Whether it's about doing great work or supporting colleagues, having examples ready will show that you’re a cultural fit and genuinely interested in contributing to their mission.