Assistant Produce Manager in Hamilton

Position Overview

Reports to: Store Manager & General Manager

Location: Pronto City Market

As a Produce Assistant Manager at Pronto Limited, you will be primarily responsible for produce production and ensuring that the produce department at Pronto City Market—and for online orders—remains well-stocked with high-quality products while preparing to explore the deli operations as it expands. You will ensure fresh, properly handled, and well-presented produce while supporting the department’s daily operations. This role is key to maintaining customer satisfaction by ensuring the availability of top-quality fruits, vegetables, and prepared produce items. Culling and merchandising are critical functions for a wholesome role. Assisting the Store Manager and/or Produce Manager with ordering from our vendors and local farmers is also required with your position.

Key Responsibilities

• Produce Production
  • Prepare and package fresh produce, including washing, trimming, and cutting fruits and vegetables to Pronto's high standards.
  • Create pre-cut fruit and vegetable packs, salads, and other ready-to-eat produce items for both in-store customers and online orders.
  • Ensure the proper handling and portioning of produce to minimize waste while maintaining freshness and visual appeal.
• Inventory Management
  • Maintain sufficient stock levels in the produce department at all times by monitoring demand and ensuring shelves and displays are fully stocked.
  • Conduct regular checks to assess product freshness, rotating stock to ensure older items are sold first while maintaining a constant supply of fresh produce.
  • Communicate with suppliers and take ownership in ordering sufficient stocks in advance (one week prior) and making quick decisions to cover any gaps with expedited orders from Food Service.
  • Utilize Odoo to update correct stock levels, record damaged goods, waste, and scrapping functions – especially for the benefit of online customers.
• Customer Service
  • Assist customers with inquiries about produce, offering advice on selecting the best fruits and vegetables, as well as cooking or preparation tips.
  • Handle online produce orders by accurately preparing and packaging items to meet customer specifications.
  • Ensure online and in-store customers receive high-quality products in a timely manner.
• Quality Control
  • Perform visual inspections of all incoming produce to ensure it meets quality standards for freshness, color, and ripeness.
  • Manage the preparation and presentation of produce displays to create an appealing and inviting shopping experience.
  • Monitor and manage produce storage conditions to maintain optimal freshness.
• Sanitation and Safety
  • Follow strict food safety protocols, ensuring all handling, preparation, and storage of produce adhere to health regulations.
  • Maintain a clean and organized workspace, including cutting areas, storage rooms, and refrigeration units.
  • Ensure equipment used for produce preparation, such as slicers, is cleaned and maintained regularly.

Qualifications

• Experience in food production or working in a produce department is preferred.
• Strong knowledge of produce types, freshness indicators, and proper handling techniques.
• Ability to work efficiently in both fast-paced retail and online environments.
• Excellent customer service and communication skills.
• Strong attention to detail to ensure quality control and minimize waste.

Physical Requirements

• Ability to stand for extended periods, lift up to 25 pounds, and perform tasks that require repetitive motion, such as cutting and packaging produce.

Working Hours

• Full-time, and include weekends and holidays.