At a Glance
- Tasks: Own customer relationships and drive product adoption in healthcare technology.
- Company: Join Promptly, a pioneering company transforming patient care with real-world data.
- Benefits: Competitive salary, equity options, flexible work schedule, and private health insurance.
- Other info: Be part of a passionate team dedicated to improving healthcare outcomes.
- Why this job: Make a real impact on healthcare while growing your career in a dynamic environment.
- Qualifications: Fluent in French and English, with 3-5 years in customer success or account management.
The predicted salary is between 49500 - 60500 £ per year.
Promptly is building the first patient-centered global evidence network, offering real world data sharing and monetization capabilities. Together with a selected network of Partners, we generate new knowledge from harmonized datasets, augmented with the collection of longitudinal patient-reported data and patient-generated digital biomarkers within a secure and privacy-preserving environment.
We exist to empower every patient and every health organization on the planet with evidence on the outcomes of care! Our purpose is to promote better healthcare at lower costs for patients every day, by making health outcomes available.
The Customer Success Manager is the named owner of the post-go-live customer relationship. You are accountable for adoption of Promptly Health products, retention of contracted revenue, identification and qualification of expansion opportunities, and turning satisfied customers into active advocates.
What You'll Be Expected To Do
- Adoption & Engagement: Own the Customer Success Plan, drive sustained usage of Promptly products, and run a tiered engagement cadence.
- Retention & Renewals: Monitor account health scores, surface risk early, and own renewal readiness.
- Growth & Expansion: Identify and qualify upsell and cross-sell opportunities and maintain the account plan.
- Advocacy & Insights: Convert satisfied customers into references and run the NPS programme.
Qualifications And Work Experience
- Fluent in French and English (written and spoken) – mandatory.
- 3–5 years of experience in customer success, account management, or similar customer-facing roles.
- Domain knowledge: working understanding of life sciences, real-world evidence, clinical research, or health data.
- Commercial acumen: comfortable contributing to renewal forecasts and qualifying expansion opportunities.
- Analytical: comfortable interpreting product usage data and using a CRM / CS platform.
- Relational: senior stakeholder management; able to build trust with sponsors and end users.
- Programmatic: disciplined about cadence – runs success plans and renewal cycles.
- Availability for occasional travel within the UK and across Europe.
Personality and behavioral traits
- You are bright, articulate and passionate about being part of a nascent project in healthcare.
- You are proactive rather than reactive.
- You are a good communicator, excellent at establishing contacts and building relationships.
- You privilege an analytical approach and are measured on customer outcomes.
What We Offer
- Ownership, defining your own career pathway.
- A unique growth opportunity, being one of the firsts on a fast-growing team.
- Fantastic working environment, with a young and enthusiastic team.
- Financial Benefits: Competitive salary, annual bonus, equity compensation, annual allowance for training, private health insurance, allowance for home-office equipment.
- Non-financial Benefits: Equal opportunity and inclusive environment, flexible work schedule, flexible vacation policy, corporate events.
What Is The Recruiting Process Like
There is a first interview with your future manager and/or seasoned team members, followed by a technical assessment stage. Finally, you will get your offer and hopefully you'll accept it!
Our Culture & Values
Empathy — Ownership — Responsibility — Teamwork — Excellence. If you embrace these values, you will thrive at Promptly.
Data Privacy
Your personal data will be processed for the purposes of managing Promptly’s recruitment related activities.
Customer Success Manager (England Based) employer: Promptly Health
At Promptly, we are not just a workplace; we are a mission-driven community dedicated to transforming healthcare through real-world evidence. Our collaborative culture fosters innovation and empowers employees to grow professionally while making a tangible impact on patient care globally. With a focus on ethical practices and cutting-edge technology, we offer unique opportunities for personal and career development in a supportive environment that values every team member's contribution.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager (England Based)
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Promptly Health. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Promptly Health before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Success Manager (England Based)
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Promptly Health:Your cover letter is your chance to shine! Tell us why you want to work at Promptly Health specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Promptly Health!
How to prepare for a job interview at Promptly Health
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
