站点可靠性工程师(Site Reliability Engineer)

岗位概况

ElevenLabs（AI 研究与产品公司，2023 年 1 月推出首个类人 AI 语音模型，产品线包含 ElevenAgents、ElevenCreative、ElevenAPI）招聘全职远程 Site Reliability Engineer（站点可靠性工程师）。 雇主说明该岗位为远程、可在全球执行，同时列出伦敦、都柏林、纽约、索非亚、瑞士、波兰为招聘地区，若愿意也可在伦敦、纽约、旧金山、华沙的办公室工作。 日常工作是加入专门的 Reliability 团队，与产品及工程团队共同定义 SLA/SLO、构建按产品与客户维度的度量与告警工具、运行灾备演练并设定恢复目标、主导事故响应/值班/事后复盘流程，并推动基于 AI 的辅助调查与自动修复。 硬性门槛是：亲手运行大规模生产系统的经验且有可量化提升可靠性的记录、扎实的后端开发背景并习惯用代码与自动化解决可靠性问题、独立负责过事件响应与事后复盘并推动修复落地、可观测性与告警及 SLO/SLA 定义跟踪经验、以及 Kubernetes 与云基础设施的扎实基础（GCP 与 AWS 为优先项而非必备）。 原文同时提示远程并不等于全球均可申请，居住地、工作许可、时区、语言与出差要求需以原招聘页面为准；该岗位未公布薪酬范围、货币或发放周期。

工作职责

• 设计并运行灾备（disaster recovery）计划，设定有挑战性的恢复目标，并定期按目标进行测试验证
• 与各产品团队共同定义 SLA 与 SLO，并构建可按产品线和客户维度追踪这些指标的工具
• 负责公司对故障的检测、响应与复盘学习机制，涵盖告警设计、事件流程、事后复盘（post-mortem）以及值班（on-call）流程
• 构建 AI 辅助的调查与自动修复能力，从 agent 主导的诊断推进到自动化补救
• 与产品团队并肩（embed）协作，为大规模韧性塑造架构与工程实践
• 作为可靠性标准的制定者，定义全平台（承载实时客户语音对话、内容生产等延迟敏感业务）的可靠性目标与度量方式

任职要求

• 以 SRE、基础设施工程师或类似身份亲手运行大规模生产系统的经验，并有可量化衡量地提升可靠性的记录
• 扎实的后端开发背景，且习惯用代码与自动化手段解决可靠性问题
• 独立承担事件响应、值班与事后复盘，并推动修复直至落地的经验
• 可观测性（observability）与告警经验，以及定义并跟踪 SLO 或 SLA 的经验
• Kubernetes 与云基础设施的扎实基础

申请条件与限制

• 雇佣类型为全职（full-time）
• 雇主声明该岗位为远程，且可在全球执行（remote and can be executed globally）
• 招聘地区列为：London; Dublin; New York; Sofia; Switzerland; Poland
• 如希望到办公室工作，可在伦敦、纽约、旧金山和华沙的办公室执行
• 原文明确提示：远程并不等于全球可申请，居住地、工作许可、时区、语言与出差（travel）要求需核对原招聘页面；本招聘信息未给出这些条件的具体标准
• 雇主声明为平等机会雇主，不因种族、宗教、国籍、性别、性取向、年龄、退伍军人身份、残障或其他受法律保护的身份而歧视

加分项

• 云平台经验以 GCP 与 AWS 优先（原文表述为“GCP and AWS preferred”，非必备）
• 原文除 GCP/AWS 外未再列出其他优选资历；文中其余技术主题（灾备、SLO 工具链、AI 辅助排障）均属岗位职责表述，而非加分条件

薪酬与福利

• 年度自由裁量学习与发展津贴（annual discretionary stipend）
• 年度自由裁量社交/见面旅行津贴，用于每年与同事聚会
• 每年公司全员 offsite，过往举办地包括克罗地亚与意大利
• 若不位于主要办公据点附近，提供月度共享办公（co-working）津贴
• 雇主在 offer 中列出“成长路径”：加入后有超出当前岗位职责的影响力与成长机会
• 原文未列出该岗位的薪酬范围、货币或发放周期，也未提及医疗保险、带薪休假或股权/代币安排

岗位重点解读

• 这是独立 Reliability 团队中的岗位，职责是“为团队构建的一切设定可靠性标准”，拥有韧性设计、故障响应与持续改进三条主线（own how we design for resilience, respond to incidents and keep improving）
• 协作方式是跨职能的：与产品及工程团队直接一起定义可靠性目标、构建度量这些目标的工具，并塑造支撑它们的架构与实践，而非单独运维某一套系统
• 业务语境决定了紧迫性：企业与开发者基于 ElevenLabs 平台自建产品与客户体验，许多为实时、延迟敏感场景，“几乎没有停机余地”，我方可靠性直接等同于客户的可靠性
• 交付物是可度量的目标体系与机制（SLA/SLO 定义、按产品与客户维度的追踪工具）、定期演练的灾备计划与恢复目标、告警/事件/事后复盘/值班这套自持的运维流程，以及 AI 辅助诊断与自动修复能力
• 组织与公司文化特征：强调高速度、精简自治团队、最少官僚，不以头衔论影响（“Impact not job titles”），并称“优先看才能而非地点”（global team）
• 雇主同时称“没有职位头衔”，但招聘页给出的正式职位名称为 Site Reliability Engineer

申请准备建议（编辑解读）

• （编辑建议）针对“设计并运行灾备计划、设定恢复目标并定期测试”这一职责，准备一份能讲清你设定的恢复目标、演练方式与演练后改进的材料
• （编辑建议）针对“与各产品团队共同定义 SLA/SLO 并构建追踪工具”，准备你定义指标、跟踪指标并向非工程角色（产品/客户侧）汇报的实例
• （编辑建议）针对“告警设计、事件流程、事后复盘与值班”，整理一次你主导的完整事故处理过程与复盘产出，说明你如何把修复推动到完成
• （编辑建议）针对“Kubernetes 与云基础设施（GCP/AWS 优先）”，在投递前核对原招聘页面中的居住地、工作许可、时区、语言与出差要求，确认你的所在地与可工作时段是否匹配，再投入定制简历
• （编辑建议）针对“AI 辅助调查与自动修复”，准备把排障诊断逻辑编排成自动化流程的思路或项目经历，这是该岗位区别于通用 SRE 岗位的明确职责
• （编辑建议）针对“用代码与自动化解决可靠性问题”这一硬性要求，用可量化指标（如可用性、恢复时长、告警降噪比例）呈现你的可靠性提升记录

国际远程岗位，招聘地区：London; Dublin; New York; Sofia; Switzerland; Poland。 请核对原招聘中的居住地、工作许可、时区、语言与出差要求；远程岗位不等于全球可申请。 以下保留招聘来源英文原文。

Employer-published remote role. Listed location(s): London; Dublin; New York; Sofia; Switzerland; Poland. Remote does not imply worldwide eligibility. Check the original listing for residency, work authorization, time zone, language and travel requirements.

About ElevenLabs

ElevenLabs is an AI research and product company transforming how we interact with technology.

We launched in January 2023 with the first human‑like AI voice model. Today, we serve millions of users and thousands of businesses - from fast‑growing startups to large enterprises like Deutsche Telekom and Meta. Our investors are some of the world's most prominent, including Andreessen Horowitz, ICONIQ Growth and Sequoia. We've raised $781M in funding and our last valuation was $22B - multiples of 11, always.

We have expanded from voice into three main platforms:

• ElevenAgents enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale.
• ElevenCreative empowers creators and marketers to generate and edit speech, music, image, and video across 70+ languages.
• ElevenAPI gives developers access to our leading AI audio foundational models.

Everything we do is the result of the creativity and commitment of our team - builders doing the best work of their lives. We are researchers, engineers, and operators. IOI medalists and ex‑founders. If you want to work hard and create lasting positive impact, we want to hear from you.

How we work

• High‑velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy.
• Impact not job titles: We don’t have job titles. Instead, it’s about the impact you have. No task is above or beneath you.
• AI first: We use AI to move faster with higher-quality results. We do this across the whole company—from engineering to growth to operations.
• Excellence everywhere: Everything we do should match the quality of our AI models.
• Global team: We prioritize your talent, not your location.

What we offer

• Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible.
• Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact - beyond your immediate role and responsibilities.
• Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend.
• Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose.
• Annual company offsite: Each year, we bring the entire team together in a new location - past offsites have included Croatia and Italy.
• Co‑working: If you’re not located near one of our main hubs, we offer a monthly co‑working stipend.

About the role

We’re hiring Site Reliability Engineers to set the reliability standard across everything we build. Businesses and developers build their own products and customer experiences on our platforms, from live customer conversations to content production, much of it real time and latency-sensitive. Our reliability is part of theirs, so there is very little room for downtime. You’ll join our dedicated Reliability team and own how we design for resilience, respond to incidents and keep improving.

You’ll work directly with product and engineering teams to define reliability targets, build the tooling to measure them, and shape the architecture and practices behind them.

• Design and run disaster recovery programmes, setting ambitious recovery targets and testing against them regularly.
• Define SLAs and SLOs with each product team, and build the tooling to track them by product and customer.
• Own how we detect, respond to and learn from incidents, including alerting design, the incident process and post‑mortems, and our on‑call process.
• Build AI‑assisted investigation and auto‑resolution, from agent‑led diagnosis to automated remediation.
• Embed with product teams to shape architecture and engineering practices for resilience at scale.

Requirements

• Hands‑on experience running production systems at scale as an SRE, infrastructure engineer or similar, with a track record of measurably improving reliability.
• A strong background in backend development, and a habit of solving reliability problems with code and automation.
• Experience owning incident response, on‑call and post‑mortems, and driving fixes through to completion.
• Experience with observability and alerting, and with defining and tracking SLOs or SLAs.
• Solid grounding in Kubernetes and cloud infrastructure (GCP and AWS preferred)

Location

This role is remote and can be executed globally. If you prefer, you can work from our offices in London, New York, San Francisco, and Warsaw.

#LI-Remote

We are an equal opportunity employer and do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, veteran status, disability or other legally protected statuses.

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