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- Tasks: Help vulnerable customers navigate their finances and provide exceptional support.
- Company: Join Monzo, a forward-thinking bank revolutionising the way we manage money.
- Benefits: Competitive salary, flexible remote work, and comprehensive training.
- Other info: Enjoy a dynamic role with opportunities for personal growth and development.
- Why this job: Make a real difference in people's lives while working in a supportive environment.
- Qualifications: Empathy, strong communication skills, and a passion for helping others.
The predicted salary is between 24750 - 29625 £ per year.
We’re on a mission to make money work for everyone.
We’re waving goodbye to the complicated and confusing ways of traditional banking.
With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!
We’re not about selling products – we want to solve problems and change lives through Monzo.
This role works our weekend hours which are Friday – Monday between the hours of 8am and 8pm OR just Saturday and Sunday between the hours of 8am-8pm with a max of 30 hours a week. However, you will initially join 10 weeks of training that will take place remotely.
Vulnerable Customer Adviser
Location
UK
Salary
£24,750 – £29,625 a year.
Description
We’re on a mission to make money work for everyone.
We’re waving goodbye to the complicated and confusing ways of traditional banking.
After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as personal and business bank accounts, we offer joint accounts, accounts for 16-17 year olds, a free kids account and credit cards in the UK, with more exciting things to come beyond. Our UK customers can also save, invest and combine their pensions with us.
With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!
We’re not about selling products – we want to solve problems and change lives through Monzo.
Hear from our UK team about what it\’s like working at Monzo.
Location: Remote in the UK | £24,750 – £29,625 (pro rata) depending on experience + Benefits.
This role works our weekend hours which are Friday – Monday between the hours of 8am and 8pm OR just Saturday and Sunday between the hours of 8am-8pm with a max of 30 hours a week. However, you will initially join 10 weeks of training that will take place remotely.
We are an equal opportunities employer and welcome applications from all qualified candidates.
Job type:
Remote job
Tags
- training
- financial
- education
- bank
- non tech
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Vulnerable Customer Adviser employer: Promote Project
Contact Detail:
Promote Project Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Vulnerable Customer Adviser
✨Tip Number 1
Get to know Monzo's mission and values inside out. When you understand what makes us tick, you can tailor your conversations during interviews to show how you fit into our culture. It’s all about connecting with our goal of making money work for everyone!
✨Tip Number 2
Practice your active listening skills! As a Vulnerable Customer Adviser, you'll need to empathise with customers and understand their needs. During interviews, show us that you can listen and respond thoughtfully to questions, just like you would with our customers.
✨Tip Number 3
Don’t underestimate the power of role-play! Get a friend to help you simulate an interview scenario. This will help you feel more comfortable discussing your experiences and how they relate to solving problems for our customers.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re genuinely interested in being part of the Monzo family. Let’s make some magic happen together!
We think you need these skills to ace Vulnerable Customer Adviser
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for helping vulnerable customers shine through. We want to see how you connect with our mission to make money work for everyone!
Tailor Your Application: Make sure to customise your application to highlight relevant experience and skills that align with the Vulnerable Customer Adviser role. We love seeing how your background fits into our vision at Monzo.
Be Clear and Concise: Keep your writing straightforward and to the point. We appreciate clarity, so avoid jargon and focus on what makes you a great fit for the team!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get the ball rolling on your journey with Monzo.
How to prepare for a job interview at Promote Project
✨Understand the Mission
Before your interview, take some time to really understand Monzo's mission to make money work for everyone. Familiarise yourself with their products and services, especially how they aim to solve problems rather than just sell. This will help you align your answers with their values.
✨Show Empathy and Problem-Solving Skills
As a Vulnerable Customer Adviser, you'll need to demonstrate empathy and strong problem-solving skills. Prepare examples from your past experiences where you've helped someone in a difficult situation or resolved a complex issue. This will show that you can handle the challenges of the role.
✨Be Ready for Scenario Questions
Expect scenario-based questions during your interview. Think about how you would approach various situations involving vulnerable customers. Practising these scenarios beforehand will help you articulate your thought process clearly and confidently.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask insightful questions. Inquire about the training process, team dynamics, or how success is measured in the role. This shows your genuine interest in the position and helps you gauge if it's the right fit for you.