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- Tasks: Lead the Bar and Restaurant team, ensuring top-notch service and guest satisfaction.
- Company: Hever Castle Golf Club blends history, beauty, and exceptional golfing experiences.
- Benefits: Enjoy a £35,000 salary, pension scheme, complimentary castle tickets, and subsidized meals.
- Why this job: Join a vibrant team in a stunning setting, enhancing customer experiences at a historic venue.
- Qualifications: 3+ years in Bar/Catering, strong leadership, and customer service skills required.
- Other info: Must have own transport and be within 40 minutes of Hever Castle; weekend work is essential.
The predicted salary is between 28000 - 42000 £ per year.
Situated within the renowned historic Hever Castle estate near Edenbridge in Kent, Hever Castle Golf Club offers a unique blend of charm, beauty, and golfing excellence. The course, spanning twenty-seven meticulously designed holes, is nestled in the estate’s lush, mature grounds, providing a serene and picturesque setting that appeals to golfers of all levels.
Complementing the exceptional golfing experience is The Waterside Bar, Restaurant & Terrace, a hub of hospitality and relaxation. Offering a varied menu that includes hearty breakfasts, sumptuous lunches, and delightful afternoon teas, its inviting terrace overlooks the scenic landscape, creating the perfect backdrop for unwinding after a round of golf or simply enjoying time with friends and family.
We also hosts a range of events, adding vibrancy and variety to the estate\’s welcoming ambiance. Whether visiting for the golf or the hospitality, Hever Castle Golf Club promises a memorable experience steeped in history and natural beauty.
Perks & Benefits
- Salary £35,000 per annum
- 40 hours per week
- Permanent contracted position
- Pension scheme
- Complimentary Castle tickets for family and friends
- Subsidised meals on duty
- Discount from our retail outlets
- Uniform
Overview of Role:
As Front of House Manager at Hever Castle Golf Club, your role is pivotal in ensuring the seamless operation of the Bar, Restaurant, and Course Refreshment Hut, delivering exceptional service to all guests.
Through clear communication and inspirational leadership, you will foster a motivated team dedicated to enhancing the customer experience. You will be responsible for maintaining high standards across all areas, continuously seeking opportunities to elevate the guest journey and align services with the Club’s ambition to be a leading provider in the Golf & Wellbeing industry.
- Plan and manage the Front of House (FOH) team and operations to maintain high standards of service and guest satisfaction.
- Create and manage staff rotas, oversee recruitment, and ensure thorough training of service staff.
- Collaborate with the Head Chef and senior Clubhouse staff to uphold food quality and customer experience standards.
- Oversee stock controls, budget management, and financial procedures, including cash handling and compliance with club policies.
- Handle FOH administration, including bar pricing, point-of-sale systems, and maintaining a professional office environment.
- Ensure compliance with health and safety policies to maintain a safe environment for customers and staff.
- Drive sales and revenue growth while fostering a high-performing, motivated FOH team through leadership, training, and clear performance management.
- Undertake a Duty Manager role as and when required.
About You:
- Minimum of 3 year’s experience in Bar and Catering services within a high-quality environment.
- Strong customer service skills, with the ability to engage effectively with members, guests, and visitors.
- Exceptional communication and leadership abilities to inspire and guide a cohesive and high-performing team.
- A Personal Licence Holder with previous DPS experience.
- Have your own transport and live within a 40-minute drive of Hever Castle, Edenbridge.
- Understand the requirement for weekend work.
Join the team at Hever Castle Golf Club and bring your passion for exceptional service to a historic and luxurious setting, offering a truly unique and rewarding career opportunity.
Promote People | Bar/Front of House Manager employer: Promote People
Contact Detail:
Promote People Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Promote People | Bar/Front of House Manager
✨Tip Number 1
Familiarize yourself with the unique offerings of Hever Castle Golf Club. Understanding the charm and history of the estate will help you connect with the team and demonstrate your passion for the role during the interview.
✨Tip Number 2
Highlight your leadership experience in high-quality bar and catering environments. Be prepared to share specific examples of how you've motivated teams and enhanced customer experiences in previous roles.
✨Tip Number 3
Showcase your knowledge of health and safety policies relevant to the hospitality industry. This will not only demonstrate your professionalism but also your commitment to maintaining a safe environment for both guests and staff.
✨Tip Number 4
Be ready to discuss your approach to driving sales and revenue growth. Think of innovative ideas or strategies you've implemented in the past that could be beneficial for the Front of House operations at Hever Castle Golf Club.
We think you need these skills to ace Promote People | Bar/Front of House Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in bar and catering services, especially in high-quality environments. Emphasize your leadership skills and customer service experience to align with the role's requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your understanding of the unique setting at Hever Castle Golf Club. Mention specific experiences that demonstrate your ability to lead a team and enhance guest satisfaction.
Highlight Relevant Experience: In your application, clearly outline your previous roles and responsibilities that relate to managing front of house operations. Include any experience with staff training, budget management, and compliance with health and safety policies.
Showcase Your Personal License: Since a Personal Licence Holder is required for this position, make sure to mention your license and any relevant DPS experience in your application. This will demonstrate your readiness for the role.
How to prepare for a job interview at Promote People
✨Showcase Your Leadership Skills
As a Front of House Manager, your ability to lead and inspire a team is crucial. Be prepared to share specific examples from your past experiences where you successfully managed a team, resolved conflicts, or improved service standards.
✨Demonstrate Customer Service Excellence
Highlight your strong customer service skills during the interview. Discuss how you've engaged with guests in previous roles and any strategies you've implemented to enhance their experience, especially in a high-quality environment.
✨Familiarize Yourself with the Venue
Research Hever Castle Golf Club and its offerings before the interview. Understanding the unique aspects of the venue, such as its history and the services provided, will show your genuine interest and help you align your answers with the club's values.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities and decision-making skills. Think about potential challenges you might face in this role and how you would address them, particularly regarding team management and guest satisfaction.
