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- Tasks: Lead daily golf operations, manage retail, and ensure top-notch customer service.
- Company: Join Cumberwell Park, a premier golf venue in Southwest England with exceptional facilities.
- Benefits: Enjoy a competitive salary, annual bonus, subsidized food, and complimentary facility use.
- Why this job: Be part of a vibrant community and enhance the golfing experience for members and guests.
- Qualifications: 3+ years in golf management; must be local or willing to relocate.
- Other info: Opportunity to lead a passionate team and innovate in a supportive environment.
The predicted salary is between 47500 - 55000 £ per year.
Golf Operations Manager at Cumberwell Park
Cumberwell Park , one of the leading golf venues in the Southwest of England, is seeking a dynamic and experienced Golf Operations Manager. This is a unique opportunity to join an outstanding team and play a pivotal role in delivering and enhancing an exceptional experience for our Members and Guests.
Cumberwell Park enjoys some of the finest facilities in the region, including 54 holes of golf, a spacious retail area, a short game practice area, extensive practice facilities, and an Indoor Golf Centre equipped with eight state-of-the-art simulators. We take pride in offering a challenging, beautifully maintained course, a welcoming clubhouse, and exceptional customer service.
Perks & Benefits:
- Salary £47,500 to £55,000 pa, DOE.
- Annual bonus 10% of salary
- Complimentary personal use of all facilities.
- Subsidised food.
- Opportunity to be part of a respected and vibrant golf club community.
- A pleasant and supportive work environment.
- Uniform/Clothing provided.
Overview of Role:
As the Golf Operations Manager at Cumberwell Park , you will be responsible for overseeing the day-to-day operations of the club's golf activities. This includes managing the Golf Shop retail operation, collecting relevant green fees and ancillary products, administering club competitions, and leading our coaching team.
You will coordinate all aspects of the golfing experience, ensuring the highest standards of customer service and member satisfaction. Your leadership will play a key role in maintaining the club's reputation for excellence and enhancing the overall experience for our Members and Guests.
Key Responsibilities:
- Retail Operation, manage a first-class Golf Shop, overseeing product buying, inventory levels and merchandising, ensuring competitive prices and excellent service for our members.
- Oversight of indoor studio with eight golf simulators.
- Golf Fee Collection, oversee the collection of fees for all golf-related activities such as green fees, range balls, and buggies/trollies.
- Coaching Team Management, oversee a team of coaching professionals (both employed and self-employed) to provide high-quality golf coaching for our members.
- Competition Schedule Management, develop, promote, and administer an innovative competition schedule.
- Leadership in Customer Service, lead by example in providing excellent customer service and creating a positive atmosphere for both club members and visitors.
- Personnel, manage rotas, ensuring business coverage, recruit, train, appraise, and develop staff to enhance service standards.
- Business Development, contribute to the future strategy for business development, gathering innovative ideas, and staying current with industry trends and products.
About You:
- Golf retail and management experience
- Minimum 3 years of experience as a Golf Operations Manager or Head Professional.
- Live or be able to relocate within a 30-minute drive time of Cumberwell Park (Bradford on Avon)
- Understand the requirement for weekend work and occasional evenings.
- Ideally knowledge of Intelligent Golf software.
Golf Operations Manager employer: Promote People
Contact Detail:
Promote People Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Golf Operations Manager
✨Tip Number 1
Familiarize yourself with the specific facilities and services offered at Cumberwell Park. Understanding their unique selling points, like the indoor golf centre and extensive practice facilities, will help you demonstrate your enthusiasm and knowledge during any discussions.
✨Tip Number 2
Network with current or former employees of Cumberwell Park to gain insights into the club's culture and expectations. This can provide you with valuable information that can set you apart from other candidates.
✨Tip Number 3
Stay updated on the latest trends in golf management and customer service. Being able to discuss innovative ideas for business development or enhancing member experiences will show that you are proactive and forward-thinking.
✨Tip Number 4
Prepare to discuss your leadership style and how you would manage a diverse coaching team. Highlighting your experience in staff development and creating a positive atmosphere will resonate well with the hiring team.
We think you need these skills to ace Golf Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in golf operations management. Focus on your achievements in retail operations, customer service, and team leadership to align with the key responsibilities outlined in the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for golf and your understanding of the role. Mention specific experiences that demonstrate your ability to enhance member satisfaction and manage golf activities effectively.
Highlight Relevant Skills: Emphasize skills that are crucial for the Golf Operations Manager position, such as leadership, business development, and knowledge of golf retail. If you have experience with Intelligent Golf software, be sure to mention it.
Showcase Your Customer Service Philosophy: In your application, discuss your approach to customer service and how you plan to create a positive atmosphere for members and guests. Provide examples of how you've successfully led teams to deliver exceptional service in previous roles.
How to prepare for a job interview at Promote People
✨Show Your Passion for Golf
Make sure to express your enthusiasm for golf and the role of Golf Operations Manager. Share personal experiences that highlight your love for the game and how it drives your commitment to providing exceptional service.
✨Demonstrate Leadership Skills
Prepare examples of how you've successfully led teams in previous roles. Discuss your approach to managing staff, fostering a positive work environment, and ensuring high standards of customer service.
✨Know the Venue Inside Out
Research Cumberwell Park thoroughly before the interview. Familiarize yourself with its facilities, services, and reputation. This knowledge will help you discuss how you can enhance the golfing experience for members and guests.
✨Be Ready to Discuss Business Development Ideas
Think about innovative ideas for business development in the golf industry. Be prepared to share your thoughts on trends, potential improvements, and how you can contribute to the club's future strategy.
