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- Tasks: Lead the Front of House team, ensuring top-notch service at our Bar and Restaurant.
- Company: Hever Castle Golf Club blends history with exceptional golfing and hospitality experiences.
- Benefits: Enjoy a £35,000 salary, pension scheme, complimentary castle tickets, and subsidized meals.
- Why this job: Join a vibrant team in a stunning setting, enhancing guest experiences and making lasting memories.
- Qualifications: 3+ years in high-quality bar and catering services; strong leadership and customer service skills required.
- Other info: Must have own transport and be within a 40-minute drive; weekend work is essential.
The predicted salary is between 28000 - 42000 £ per year.
Situated within the renowned historic Hever Castle estate near Edenbridge in Kent, Hever Castle Golf Club offers a unique blend of charm, beauty, and golfing excellence. The course, spanning twenty-seven meticulously designed holes, is nestled in the estate’s lush, mature grounds, providing a serene and picturesque setting that appeals to golfers of all levels.
Complementing the exceptional golfing experience is The Waterside Bar, Restaurant & Terrace, a hub of hospitality and relaxation. Offering a varied menu that includes hearty breakfasts, sumptuous lunches, and delightful afternoon teas, its inviting terrace overlooks the scenic landscape, creating the perfect backdrop for unwinding after a round of golf or simply enjoying time with friends and family.
We also hosts a range of events, adding vibrancy and variety to the estate's welcoming ambiance. Whether visiting for the golf or the hospitality, Hever Castle Golf Club promises a memorable experience steeped in history and natural beauty.
Perks & Benefits
- Salary £35,000 per annum
- 40 hours per week
- Permanent contracted position
- Pension scheme
- Complimentary Castle tickets for family and friends
- Subsidised meals on duty
- Discount from our retail outlets
- Uniform
Overview of Role:
As Front of House Manager at Hever Castle Golf Club, your role is pivotal in ensuring the seamless operation of the Bar, Restaurant, and Course Refreshment Hut, delivering exceptional service to all guests.
Through clear communication and inspirational leadership, you will foster a motivated team dedicated to enhancing the customer experience. You will be responsible for maintaining high standards across all areas, continuously seeking opportunities to elevate the guest journey and align services with the Club’s ambition to be a leading provider in the Golf & Wellbeing industry.
- Plan and manage the Front of House (FOH) team and operations to maintain high standards of service and guest satisfaction.
- Create and manage staff rotas, oversee recruitment, and ensure thorough training of service staff.
- Collaborate with the Head Chef and senior Clubhouse staff to uphold food quality and customer experience standards.
- Oversee stock controls, budget management, and financial procedures, including cash handling and compliance with club policies.
- Handle FOH administration, including bar pricing, point-of-sale systems, and maintaining a professional office environment.
- Ensure compliance with health and safety policies to maintain a safe environment for customers and staff.
- Drive sales and revenue growth while fostering a high-performing, motivated FOH team through leadership, training, and clear performance management.
- Undertake a Duty Manager role as and when required.
About You:
- Minimum of 3 year’s experience in Bar and Catering services within a high-quality environment.
- Strong customer service skills, with the ability to engage effectively with members, guests, and visitors.
- Exceptional communication and leadership abilities to inspire and guide a cohesive and high-performing team.
- A Personal Licence Holder with previous DPS experience.
- Have your own transport and live within a 40-minute drive of Hever Castle, Edenbridge.
- Understand the requirement for weekend work.
Join the team at Hever Castle Golf Club and bring your passion for exceptional service to a historic and luxurious setting, offering a truly unique and rewarding career opportunity.
Front of House Manager employer: Promote People
Contact Detail:
Promote People Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Manager
✨Tip Number 1
Familiarize yourself with the unique offerings of Hever Castle Golf Club. Understanding the charm and history of the estate will help you connect with the team and demonstrate your passion for the role during any interactions.
✨Tip Number 2
Highlight your leadership experience in high-quality bar and catering environments. Be prepared to share specific examples of how you've motivated teams and enhanced customer experiences in previous roles.
✨Tip Number 3
Showcase your understanding of health and safety policies relevant to hospitality. Being knowledgeable about compliance will set you apart as a candidate who prioritizes both guest and staff safety.
✨Tip Number 4
Demonstrate your flexibility and commitment to weekend work. Since this role requires availability during peak times, expressing your willingness to adapt your schedule can make a positive impression.
We think you need these skills to ace Front of House Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in bar and catering services, especially in high-quality environments. Emphasize your leadership skills and any relevant achievements that demonstrate your ability to enhance customer experiences.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your understanding of the role. Mention specific experiences that align with the responsibilities of the Front of House Manager and how you can contribute to the team at Hever Castle Golf Club.
Highlight Relevant Experience: In your application, clearly outline your previous roles and responsibilities that relate to managing a front of house team. Include details about your experience with staff training, budget management, and customer service excellence.
Showcase Your Leadership Style: Describe your approach to leadership in your application. Provide examples of how you've motivated teams in the past and how you plan to inspire the FOH team at Hever Castle Golf Club to deliver exceptional service.
How to prepare for a job interview at Promote People
✨Showcase Your Leadership Skills
As a Front of House Manager, your ability to lead and inspire a team is crucial. Be prepared to share specific examples from your past experiences where you successfully managed a team, resolved conflicts, or improved service standards.
✨Demonstrate Customer Service Excellence
Highlight your strong customer service skills during the interview. Discuss how you've engaged with guests in previous roles and any strategies you've implemented to enhance their experience, especially in high-quality environments.
✨Understand the Role's Requirements
Familiarize yourself with the specific responsibilities outlined in the job description. Be ready to discuss how your experience aligns with managing FOH operations, staff training, and compliance with health and safety policies.
✨Prepare Questions About the Venue
Show your interest in Hever Castle Golf Club by preparing thoughtful questions about the venue, its events, and its approach to guest satisfaction. This demonstrates your enthusiasm for the role and your commitment to contributing positively to the team.
