Services Manager in Lincoln

As a Services Manager at Promni Health, you will play a central role in shaping how primary care is delivered across some of the largest and most forward-thinking NHS Primary Care Networks in England. This is an opportunity to join one of the country's fastest-growing multidisciplinary providers, recognised nationally for excellence and innovation in primary care.

In this role, you will build strong relationships with PCNs and GP practices, ensuring our services are valued, effective and continually evolving. You will lead service mobilisation, coordinate multidisciplinary teams, drive service development plans and identify opportunities for growth across your portfolio. Your work directly supports clinicians to deliver high-quality patient care while helping PCNs meet the needs of their local populations.

Main duties of the job

As a Services Manager, you will be the key link between Promni Health and the Primary Care Networks you support. You will build strong, trusted relationships with PCN and practice leaders, ensuring our services run smoothly, deliver value and remain aligned with local priorities. Day to day, you will coordinate the operational delivery of multidisciplinary services, working closely with clinical leads and internal teams to keep everything running efficiently.

You will take ownership of service mobilisation, making sure new services launch successfully and become well embedded within practices. You will also lead ongoing service reviews, using performance data and local insight to identify improvements and opportunities for growth. When challenges arise, you will be the first point of contact problem-solving, escalating issues where needed and ensuring services stay on track.

This role is ideal for someone who enjoys relationship building, thrives in a fast-paced environment and wants to play a meaningful part in strengthening primary care services across the NHS.

About us

Promni Health is one of England's leading multidisciplinary primary care providers, supporting over 200 Primary Care Networks and more than 1,000 GP practices nationwide. Our teams deliver over a million patient consultations each year, helping improve access, reduce pressure on general practice and enhance patient experience at scale.

We are a fast-growing, award-winning organisation with a strong reputation for clinical quality, innovation and partnership working. Our culture is collaborative, supportive and mission-driven; we work closely across clinical, operational and leadership teams to deliver services that genuinely make a difference to local communities.

With more than 350 clinicians and a dedicated operational workforce, we pride ourselves on being a Great Place to Work certified employer. We value openness, continuous improvement and a positive team spirit. Colleagues join us because they want to contribute to meaningful change in primary care; they stay because they feel supported, trusted and able to grow.

At Promni Health, you will be part of a friendly, ambitious team that is passionate about delivering high-quality care and shaping the future of primary care services across the NHS.

Job responsibilities

The Services Manager is responsible for managing relationships with PCNs and GP practices, ensuring the successful delivery, retention and growth of services across assigned accounts. The role focuses on maintaining strong customer relationships, supporting service performance and identifying opportunities for service expansion.

Working closely with Lead FCPs, clinical leadership and internal teams, the Services Manager ensures services operate effectively, remain valued by practices and evolve in line with PCN needs. While clinical supervision sits with Lead FCPs, the Services Manager provides operational oversight and ensures services are embedded successfully.

Key Responsibilities

• Act as the primary relationship lead for assigned PCNs and practices.
• Maintain strong relationships with PCN Clinical Directors, Business Managers and Practice Managers.
• Ensure services remain valued, visible and well integrated.
• Maintain regular engagement to review delivery and identify development opportunities.
• Support continuation of services and contribute to 95% contract retention.
• Lead and maintain Service Development Plans (SDPs).
• Monitor progress, risks and outcomes.
• Identify opportunities to expand services, including additional ARRS funded roles.
• Use performance data and feedback to drive improvement and innovation.
• Support organisational growth and revenue objectives.
• Lead mobilisation of new services across PCNs and practices.
• Chair mobilisation meetings and coordinate internal teams.
• Ensure subcontract agreements and operational requirements are in place.
• Lead regular service review meetings and share performance insights.
• Ensure services remain aligned with contractual requirements.
• Work closely with Lead FCPs to align delivery and workforce development.
• Escalate clinical or performance concerns appropriately.
• Monitor performance against KPIs and contractual standards.
• Support resolution of operational issues.
• Act as the central coordination point for operational queries.
• Work with HR, governance and operations to ensure compliance.
• Support recruitment processes where workforce gaps arise.
• Coordinate Enhanced Access rotas where required.
• Maintain accurate records relating to accounts and services.
• Escalate risks or concerns to the Director of Primary Care Services.

Performance & Accountability

The Services Manager is accountable for:

• Maintaining strong customer relationships.
• Identifying and progressing service expansion opportunities.
• Ensuring SDPs remain current and aligned with PCN priorities.

Key Skills & Attributes

• Calm and effective in a fast-paced environment.
• Excellent communication and relationship building skills.
• Highly organised with strong multitasking ability.
• Strong problem solving and logical thinking.
• Confident working with senior stakeholders.
• Strong IT literacy.
• Able to work independently and collaboratively.

Experience, Knowledge & Qualifications

• Strong understanding of primary care and ARRS funding.
• Experience working with GP practices, PCNs, ICBs or similar.
• Experience mobilising or managing primary care services.
• Experience coordinating multidisciplinary services.
• Experience managing performance against KPIs.
• Experience supporting service transformation or improvement.
• Full clean driving licence and willingness to travel.
• Experience as a GP Practice Manager, PCN Business Manager or similar.
• Experience leading SDPs or service improvement initiatives.

General Terms

Uphold Promni Health's Code of Conduct. Safeguard children and adults, escalating concerns appropriately. Adhere to all organisational policies and procedures.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.