At a Glance
- Tasks: Supervise test candidates and ensure a secure testing environment at Prometric test centres.
- Company: Join Prometric, a global leader in test development and delivery.
- Benefits: Part-time hours with flexible scheduling and a supportive team environment.
- Other info: Opportunity for training and career growth in a dynamic setting.
- Why this job: Make a difference by ensuring fair testing experiences for candidates worldwide.
- Qualifications: Customer service experience and strong interpersonal skills required.
The predicted salary is between 11.7 - 14.3 £ per hour.
Reports To: Test Centre Manager
Location: London
Hours of Work: 40 hours per month, Monday - Saturday
Contract Type: Perm, part-time
SUMMARY
To supervise test candidates to ensure the efficient invigilation and execution of tests at Prometric test centers.
COMPANY BACKGROUND
Prometric (www.prometric.com) is a trusted test development and delivery provider to more than 300 organizations worldwide. Prometric serves as an industry gatekeeper, ensuring that people legitimately earn the credentials they seek to achieve, and thereby guaranteeing a fair testing experience for all who come through our doors.
DUTIES & RESPONSIBILITIES
- To receive test candidates and test centre visitors upon arrival.
- To take required security/verification precautions of test candidates on arrival by checking identification and confirming license entitlement, eligibility, etc.
- To monitor candidates by performing regular walk-throughs whilst they are taking tests, in order to ensure a secure testing environment.
- To sign test candidates in/out of the testing room.
- To file irregularity reports for unusual situations or complaints.
- To provide security at the testing facility by ensuring all locks and security systems are properly used.
- The TCA may also be responsible for holding keys to the testing facility.
- To operate computer hardware and other test centre equipment.
- To support operations and technical personnel with data communications.
- To operate a DVR, digital camera, telephone system, and alarm system as and when required.
- To actively participate in Prometric quality assurance, audit programs and other company exercises and initiatives as a flexible team player.
- To maintain the cleanliness of the Test Centre.
- To ensure a safe work environment and to proactively highlight any health & safety issues.
- To complete TCA accreditation exams and take part in training sessions as required.
QUALIFICATIONS & EXPERIENCE
- Flexibility regarding hours and covering in other test centers if required.
- Customer Service experience.
- Ability to meet commitments.
- Responsiveness to management requests.
- Excellent interpersonal skills.
- An ability to operate as part of a team.
Test Centre Administrator in London employer: Prometric
Prometric is an excellent employer that values its employees by fostering a supportive work culture and providing opportunities for professional growth within the testing industry. Located in London, the role of Test Centre Administrator offers flexible part-time hours, allowing for a balanced work-life dynamic while contributing to a meaningful mission of ensuring fair testing experiences. Employees benefit from comprehensive training programs and a collaborative environment that encourages teamwork and personal development.
StudySmarter Expert Advice🤫
We think this is how you could land Test Centre Administrator in London
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Prometric and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Prometric and let us see your personality shine through!
We think you need these skills to ace Test Centre Administrator in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Prometric.
Get Familiar with Our Brand:Before applying, take some time to learn about Prometric and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Prometric
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Prometric.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Prometric will surely appreciate.
