Healthcare Assistant (Zero Hour) Birmingham

In this role you will be a key figure in ensuring that every patient we care for feels safe, supported and respected. From the moment a transfer begins until the patient reaches their destination, you will play a hands‑on role in safeguarding both their physical and emotional wellbeing. You will

• Assist qualified nurses in the safe transfer of patients, ensuring every move is handled with care and professionalism;
• Deliver compassionate care, maintaining dignity and comfort at all times even in challenging situations;
• Provide crisis intervention for patients experiencing mental health difficulties, offering reassurance and practical support;
• Drive ambulances when required, ensuring safe, smooth and timely journeys;
• Complete accurate handovers and essential paperwork, capturing risk histories and current presentations to ensure continuity of care;
• Respond calmly and effectively to emergencies, using your training and judgement to act in the patient’s best interests;
• Follow safeguarding policies for both children and adults, always keeping safety and well‑being as the priority;
• Take part in mandatory training, meetings and reviews so your skills and knowledge stay up to date;
• Check vehicles and equipment before each journey, reporting any issues promptly so we can deliver safe and reliable service;
• Build positive relationships with patients, colleagues and partner agencies, promoting equality, diversity and respect in every interaction.

Every journey matters. Make a real difference with Prometheus. Prometheus is a trusted provider of specialist patient transport and mental health support services across the UK. We work in partnership with the NHS, police, private healthcare providers, prisons and courts to ensure safe, dignified care for people in vulnerable situations. Our work ranges from secure mental health transfers and hospital bedwatch to supporting patients in places of safety.