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- Tasks: Manage daily order processing and resolve issues while driving continuous improvement.
- Company: Join a dynamic team at Promethean, a leader in innovative solutions.
- Benefits: Enjoy competitive pay, private medical insurance, and 26 days of paid leave.
- Other info: Collaborative environment with opportunities for personal and professional growth.
- Why this job: Make an impact by ensuring order accuracy and enhancing customer satisfaction.
- Qualifications: 3+ years in customer service or order management with strong attention to detail.
The predicted salary is between 30400 - 41800 ÂŁ per year.
Senior Coordinator, Order Management will manage the day‑to‑day order processing, resolve escalations, ensure compliance with company, partner, and regional requirements, and lead continuous improvement initiatives within the order management function.
Responsibilities
- Coordinate the processing of orders, ensuring accuracy, timeliness, and compliance with company, partner, and regional requirements.
- Support resolution of order issues, discrepancies, or exceptions, escalating complex issues as needed for timely resolution.
- Provide operational advice and support to Specialists to ensure consistency in processes and adherence to best practices.
- Monitor order quality and data integrity, identify gaps, risks, or inefficiencies and share observations with management to support continuous improvement.
- Collaborate closely with Sales, Operations, Logistics, Finance, and IT to resolve cross‑functional issues, confirm order requirements, and maintain alignment between CRM and ERP systems (e.g., Salesforce and LN).
- Provide feedback and support process improvement initiatives to enhance efficiency and accuracy.
- Build relationships with internal and external stakeholders to provide timely updates on order status, delays, or resolution of escalations.
- Ensure smooth team operations during peak periods or staff absence, providing operational continuity in collaboration with the Order Management Manager.
Qualifications
- Customer‑focused professional with a commitment to accuracy and exceptional attention to detail, and a drive for continuous improvement.
- Minimum of 3 years’ experience in Customer Service, Order Management, or a related Order Fulfilment role.
- Organizational skills and ability to manage multiple priorities in a fast‑paced, cross‑functional environment.
- Hands‑on experience using Salesforce (CRM) for order processing, reporting, and customer account management.
- Working knowledge of ERP systems and ability to maintain accurate order data across platforms.
- Proficiency with Microsoft Office Suite, particularly Excel, for data analysis, report preparation, and process improvement support.
- Strong interpersonal, verbal, and written communication skills, with ability to collaborate effectively across teams and regions.
- Demonstrated problem‑solving and decision‑making ability.
Compensation
Base Range: ÂŁ30,400 - ÂŁ41,800 + Bonus (eligible)
Benefits
- Private Medical Insurance
- Life Assurance
- Pension Program
- Parental Leave Program
- 26 days of paid annual leave plus bank holidays, plus additional paid leave for birthdays, multicultural celebrations, and two volunteering days.
- Well‑Being Programs (e.g., company‑wide health challenges)
- Reward and Recognition Program
Equal Opportunity Statement
Promethean is an equal opportunity workplace. We are committed to providing equal employment opportunities regardless of race, color, national origin, religion, creed, genetic information, sex (including pregnancy, sexual orientation, or gender identity), age, marital status, disability, military or veteran status, or any other protected characteristics under applicable local laws. We also value privacy and the protection of personal information.
Sr. Coordinator, Order Management employer: Promethean
Contact Detail:
Promethean Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sr. Coordinator, Order Management
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a role. A personal recommendation can go a long way in landing that interview.
✨Tip Number 2
Prepare for those interviews by researching the company and its culture. Understand their order management processes and think about how your experience aligns with their needs. We want you to shine!
✨Tip Number 3
Practice your problem-solving skills! Be ready to discuss how you've tackled challenges in previous roles, especially around order discrepancies or process improvements. Show them you're the solution they need.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Sr. Coordinator, Order Management
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in order management and customer service. We want to see how your skills align with the responsibilities mentioned in the job description!
Showcase Your Attention to Detail: Since accuracy is key in this role, include examples that demonstrate your attention to detail. Whether it’s a project you managed or a process you improved, let us know how you ensure everything runs smoothly.
Highlight Your Problem-Solving Skills: We love candidates who can think on their feet! Share specific instances where you resolved order issues or discrepancies. This will show us your ability to handle challenges effectively.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and keep track of your application. Plus, we’re excited to see what you bring to the table!
How to prepare for a job interview at Promethean
✨Know Your Order Management Inside Out
Make sure you brush up on your knowledge of order management processes and systems, especially Salesforce and ERP platforms. Be ready to discuss how you've handled order discrepancies or escalations in the past, as this will show your practical experience.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've identified gaps or inefficiencies in previous roles and what steps you took to improve them. This will demonstrate your commitment to continuous improvement, which is key for this position.
✨Communicate Like a Pro
Since this role involves collaboration across various teams, practice articulating your thoughts clearly and concisely. Think about how you can convey complex information simply, as strong communication skills are essential for success.
✨Build Relationships with Stakeholders
Be ready to discuss how you've built and maintained relationships with both internal and external stakeholders. Highlight any experiences where you provided timely updates or resolved issues collaboratively, as this will show your customer-focused approach.