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- Tasks: Manage daily order processing and resolve issues to ensure smooth operations.
- Company: Join a dynamic team at Promethean, a leader in innovative solutions.
- Benefits: Enjoy competitive pay, private medical insurance, and generous leave policies.
- Other info: Great opportunities for career growth and a supportive work environment.
- Why this job: Make a real impact by improving processes and collaborating across teams.
- Qualifications: 3+ years in customer service or order management with strong attention to detail.
The predicted salary is between 30400 - 41800 ÂŁ per year.
Senior Coordinator, Order Management will manage the day‑to‑day order processing, resolve escalations, ensure compliance with company, partner, and regional requirements, and lead continuous improvement initiatives within the order management function.
Responsibilities
- Coordinate the processing of orders, ensuring accuracy, timeliness, and compliance with company, partner, and regional requirements.
- Support resolution of order issues, discrepancies, or exceptions, escalating complex issues as needed for timely resolution.
- Provide operational advice and support to Specialists to ensure consistency in processes and adherence to best practices.
- Monitor order quality and data integrity, identify gaps, risks, or inefficiencies and share observations with management to support continuous improvement.
- Collaborate closely with Sales, Operations, Logistics, Finance, and IT to resolve cross‑functional issues, confirm order requirements, and maintain alignment between CRM and ERP systems (e.g., Salesforce and LN).
- Provide feedback and support process improvement initiatives to enhance efficiency and accuracy.
- Build relationships with internal and external stakeholders to provide timely updates on order status, delays, or resolution of escalations.
- Ensure smooth team operations during peak periods or staff absence, providing operational continuity in collaboration with the Order Management Manager.
Qualifications
- Customer‑focused professional with a commitment to accuracy and exceptional attention to detail, and a drive for continuous improvement.
- Minimum of 3 years’ experience in Customer Service, Order Management, or a related Order Fulfilment role.
- Organizational skills and ability to manage multiple priorities in a fast‑paced, cross‑functional environment.
- Hands‑on experience using Salesforce (CRM) for order processing, reporting, and customer account management.
- Working knowledge of ERP systems and ability to maintain accurate order data across platforms.
- Proficiency with Microsoft Office Suite, particularly Excel, for data analysis, report preparation, and process improvement support.
- Strong interpersonal, verbal, and written communication skills, with ability to collaborate effectively across teams and regions.
- Demonstrated problem‑solving and decision‑making ability.
Compensation
Base Range: ÂŁ30,400 - ÂŁ41,800 + Bonus (eligible)
Benefits
- Private Medical Insurance
- Life Assurance
- Pension Program
- Parental Leave Program
- 26 days of paid annual leave plus bank holidays, plus additional paid leave for birthdays, multicultural celebrations, and two volunteering days.
- Well‑Being Programs (e.g., company‑wide health challenges)
- Reward and Recognition Program
Equal Opportunity Statement
Promethean is an equal opportunity workplace. We are committed to providing equal employment opportunities regardless of race, color, national origin, religion, creed, genetic information, sex (including pregnancy, sexual orientation, or gender identity), age, marital status, disability, military or veteran status, or any other protected characteristics under applicable local laws. We also value privacy and the protection of personal information.
Sr. Coordinator, Order Management in Blackburn employer: Promethean
Contact Detail:
Promethean Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sr. Coordinator, Order Management in Blackburn
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their order management processes and think about how your experience aligns with their needs. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Practice your problem-solving skills! Be ready to discuss specific examples of how you've tackled challenges in order management before. This shows you’re not just a talker but someone who can deliver results.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team.
We think you need these skills to ace Sr. Coordinator, Order Management in Blackburn
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Sr. Coordinator, Order Management role. Highlight your experience in order processing and any relevant skills that match the job description. We want to see how you fit into our team!
Showcase Your Attention to Detail: Since this role requires exceptional attention to detail, include examples in your application that demonstrate your accuracy in previous roles. We love candidates who can spot discrepancies and ensure compliance with requirements!
Highlight Your Problem-Solving Skills: Use your application to showcase your problem-solving abilities. Share specific instances where you've resolved order issues or improved processes. This will help us see how you can contribute to our continuous improvement initiatives.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your application and keep track of it. Plus, we love seeing candidates who take the initiative!
How to prepare for a job interview at Promethean
✨Know Your Order Management Inside Out
Make sure you brush up on your knowledge of order management processes and systems, especially Salesforce and ERP platforms. Be ready to discuss how you've handled order discrepancies or escalations in the past, as this will show your practical experience.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've identified gaps or inefficiencies in previous roles and what steps you took to improve them. This will demonstrate your commitment to continuous improvement, which is key for this position.
✨Communicate Effectively
Practice articulating your thoughts clearly and concisely. Since the role involves collaboration with various teams, being able to communicate your ideas and updates effectively will be crucial. Think about how you can convey complex information simply.
✨Build Relationships
Think about how you can establish rapport with both internal and external stakeholders. During the interview, express your understanding of the importance of maintaining strong relationships and how you’ve done this in your previous roles.