Sr. Coordinator, Order Management

We're on a mission to transform the way people learn and collaborate around the world. For over 25 years, we've been empowering educators, innovators, and business leaders with our award-winning interactive displays and software solutions that transform learning and workspaces into connected, creative environments. Our company is rooted in our values, igniting a culture that fosters collaboration and innovation, as well as promoting an inclusive environment. As a global leader in edtech, we are also passionate about four key areas where we can make a difference: growing access to technology for underserved communities, encouraging our employees to take an active role in improving our world, promoting diversity and inclusion, and reducing our carbon footprint.

As a member of #TeamPromethean, you'll have the opportunity to change lives with technology and directly impact education and the workplace for countless people every day. If you're passionate about education, collaboration, and making a positive global impact, we want to hear from you. Join us on our mission to transform the world, one student, one teacher, and one community at a time.

The Sr. Coordinator, Order Management is responsible for the day-to-day order management process, assisting with complex or high-priority orders, supporting with escalations, and ensuring orders are processed accurately, efficiently, and in compliance with company, partner, and regional requirements. This role provides operational advice, supports consistent execution of processes, and helps maintain high standards of quality and compliance across the order management function. The Senior Coordinator assists in identifying process inefficiencies, supports continuous improvement initiatives, and ensures adherence to established procedures. Working closely with Sales, Operations, Logistics, Finance, and IT, the Senior Coordinator helps resolve cross-functional issues, monitors operational risks, and supports process improvements and system enhancements. They provide guidance to Specialists, help embed best practices across the team, and provide support as a deputy to the Order Management Manager to ensure continuity of operations.

Responsibilities:

• Coordinate the processing of orders, ensuring accuracy, timeliness, and compliance with company, partner, and regional requirements.
• Support the resolution of order issues, discrepancies, or exceptions, escalating complex issues as needed to ensure timely resolution.
• Provide operational advice and support to Specialists, to ensure consistency in processes and adherence to best practices.
• Monitor order quality and data integrity, and identify gaps, risks, or process inefficiencies and share observations with management to support continuous improvement.
• Collaborate closely with Sales, Operations, Logistics, Finance, and IT to resolve cross-functional issues, confirm order requirements, and maintain alignment between CRM and ERP systems (e.g., Salesforce and LN).
• Provide feedback and support process improvement initiatives to enhance efficiency and accuracy.
• Build relationships with internal and external stakeholders to provide timely updates on order status, delays, or resolution of escalations.
• Ensure smooth team operations during peak periods or staff absence, providing support and operational continuity in collaboration with the Order Management Manager.

Requirements:

• A customer-focused professional with a commitment to accuracy, exceptional attention to detail, and driving continuous improvement.
• Minimum of 3 years’ experience in Customer Service, Order Management, or a related Order Fulfilment role.
• Organisational skills, and the ability to manage multiple priorities in a fast-paced, cross-functional environment.
• Hands-on experience using Salesforce (CRM) for order processing, reporting, and customer account management.
• Working knowledge of ERP systems and the ability to maintain accurate order data across platforms.
• Proficiency with Microsoft Office Suite, particularly Excel, with the ability to analyse data, prepare reports, and support process improvements.
• Strong interpersonal, verbal, and written communication skills, with the ability to collaborate effectively across teams and regions.
• Demonstrated problem-solving and decision-making ability.
• This role must work Eastern Standard Time hours.

Our benefits include:

• Private Medical Insurance
• Life Assurance
• Pension Program
• Parental Leave Program
• In addition to 26 days of paid annual leave plus bank holidays, Promethean offers the following paid leave:
• Birthday day off
• Multicultural day off
• Two Volunteering Days
• Reward and Recognition Program
• And more!

Promethean is honoured to be an equal opportunity workplace. We realise that by creating teams rich in diverse thoughts and experiences, our people, company and customers are free to thrive. We are committed to providing equal employment opportunities regardless of race, colour, national origin, religion, creed, genetic information, sex (including pregnancy, sexual orientation or gender identity), age, marital status, disability, military or veteran status; or any other protected classifications or characteristics under applicable local laws.

In addition, Promethean values privacy and the protection of personal information. For information regarding personal information we collect and our use of such data please see our privacy policy.